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Unclear sizing for tee shirts. Similar styles are sized differently.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My items were shipped from China, and were slow to arrive. They were poor quality - shapeless styles and low quality material. The returns website and chat "help" rerouted me back again and again to the same form which could not be submitted. Apparently they do not accept returns in actuality. Why else would I get this hopeless run-around? I will be donating my unusable items with tags still on to charity and hope this review will caution others away from this business.
Tip for consumers:
My tip for you is to run the other way!
FloryDay contacted me about my review and offered to refund all my money (including purchases I was keeping!) if I would delete my review. I responded that I had stated the facts, and if things changed, I would update my review. They did contact me with a revised proposal, which I have accepted as reasonable.
Products used:
*******6020) color block short sleeve blouse
*******6020) floral long sleeve blouse
Hi Missey,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Missey W.'s review of Floryday earned 39 Very Helpful votes
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Hello Missey W., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!