FlorydayReviews 1,047
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Floryday Reviews Summary
Floryday has a rating of 3.4 stars from 1,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality and online shopping. Floryday ranks 1935th among Women's Clothing sites.
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The material says that it is cotton/polyester. It looks and feels a cheap nylon that would go up in flames if exposed to heat. Customer service, forget that! I sent a message the day I received package for return a return address and refund. No response after multiple text. After multiple weeks I finally got a response they would contact me in 48 hours. Finally after 2 months, I get a response they're located in CHINA, they offered me a 15% discount on a future order, this is not what there return policy states. This is a SCAM, do not order from this company.
This company is most definitely a scam. I advise EVERY-ONE/ANY-ONE to STAY AWAY. I decided to take my chances and order some of the very pretty blouses that i saw on the site for the summer they were gorgeous, How ever I had know clue it would take over 3 weeks to process my order when the money was taken from my credit card the same day and another 3 weeks before they ship it out and then from there another 1-- 2 weeks before i actually received my order, in which I still have not received yet. Im guessing by the time i do receive my order summer will be over, I will keep you updated. LAST NOTE, Yes I to read the horrible reviews, and decided i'd give them a try and spend under a certain amount I am so happy I did not spend a lot of money.
Hi Lashunda,
We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time.
Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days.
Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html).
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
After many weeks of only receiving a partial refund. I finally was credited 100% of my order, if the process had been easier from the start I may have left a more favourable review
Hi Emma,
Thank you for taking the time to write this review about your shopping experience. It helps us to improve every day and provide every customer an enjoyable shopping experience.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Best Regards,
Floryday
I ordered 3 swimsuits and a pair of shoes. I thought the price was decent until I got the shipping fee of 35 dollars. The quality of bathing suits is terrible. The fabric has no longevity and looks like it's falling apart, terrible bust/bra cover. Will be looking for another company. It's a shame.
Hi Hayat,
We are always working with the most trustful delivery companies and the shipping cost depends on the weight of the items you order, the shipping method you choose and the delivery destination. Considering the competitive price of our products, it's still quite cost-effective to purchase from us. We sincerely hope you could have a try and we will never let you down.
Any question, you can send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Avoid... Recieved three tops. Two of poor quality and one with a hole in it. There was not a returns address or an invoice with tops. Trying to get a returns address has been stressful and a nightmare. Finally received one and am now waiting for a full refund plus postage costs for tracking parcel. So disappointed. Stick to big reputable companies...
Hi,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Here's an update on my experience with Floryday. Guess what, still no refund! I recommend to everyone not to buy ANYTHING from this crooked, scumbag of a company. The quality of their clothing is shocking, their delivery time is months and they NEVER give refunds, even though they send you false bank transfer records. They're hoping you'll just go away and keep your
Money. They are thieves!
Hi Honor,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
It is a scam do not order from them. To return you pay shipping charges back to China. Bad experience with them
Hi Judy,
We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Placed an order almost a month ago still has not shipped. Payment was charged to my card immediately. Have tried to contact no postive results. I would not recommend.
Hi Billy,
Sorry to hear that you haven't received the order. Generally speaking, the order will be sent out within 7 business days from the day you place it, and for pre-orders it needs 14-21 business days on processing. Once your order is shipped, our system will send you a Shipping Notification Email that includes the tracking number. You can also track the order information here: https://www.floryday.com/track-info.html or log in your account and check the status in "My Orders".
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I ordered clothing in the amount of $191.93. Didn't receive. Complained. Finally received clothing 4 months later. Poor quality. Have tried to contact them by letter and email with no success. I need my money.
Hi Anne,
We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Disappointed! And ready to take legal action. I have never felt with a company that takes a persons money and does not deliver the goods.
Hi Karen,
We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time.
Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days.
Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html).
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I ordered a shirt on March 19 2020, until now I haven't received it. When I try to find the order on the site, it doesn't recognize the number. Don't buy from them, they are thieves'
Hi Tania,
Sorry to hear that you haven't received the order. Generally speaking, the order will be sent out within 7 business days from the day you place it, and for pre-orders it needs 14-21 business days on processing. Once your order is shipped, our system will send you a Shipping Notification Email that includes the tracking number. You can also track the order information here: https://www.floryday.com/track-info.html or log in your account and check the status in "My Orders".
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
The dress I ordered and when I finally did receive it (3 weeks later) it did not look anything like the one online - it was 2 sizes too big and cheaply made - I have waited three days for them to respond to the return request. Their website completely breaks down when I try to fill out the return order online. I'm told to print "the picture below the page" and no picture has come up after a dozen times of trying. So I have no return address / label. I'm sending it back to the address on the package but I don't have any great expectations. They have not responded to a number of emails asking how to get this to them and, I'm reading on their website that they only allow 10 days for a return... so here I am waiting for them to respond while my time runs out. DON'T USE THIS COMPANY!
Hi Christine,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
It was slow to arrive but my purchase was fine was good choice buy with you
Hi Adriana,
We appreciate you take the time to review our products. We enjoy reading reviews on shopping experiences with our website, especially when they are as positive as yours. We take these very seriously.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Best Regards,
Floryday
Hi Cora,
We appreciate your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Best Regards,
Floryday
Floryday has unique styles that you won't find at other stores. The only negative was shipping (but that was not Floryday's fault). Floryday shipped my order within 24 hours & it arrived in the USA in 3 days. The package remained in LA for over a month (due to Covid) before it was processed. Package arrived, each article of clothing was in a heavy, plastic zipped bag with no imperfections. Very satisfied customer and I'll definitely shop Floryday again.
Hi Cheryl,
Thank you for taking the time to write this nice and detailed review about your shopping experience. It helps us to improve every day and provide every customer an enjoyable shopping experience.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Best Regards,
Floryday
Love my Floryday dresses. Good fit and vibrant colours. Delivery understandably took a while longer but worth the wait. Definitely recommend Floryday.
Hi Nellie,
Thank you for your recent review regarding your purchase from us. It is our goal to exceed customers' expectations with products and service.
For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Best Regards,
Floryday
I ordered a dress and when it arrived I found it was the wrong size and made from cheap material. I returned it and paid the postage. I have never received the refund. I have e mailed them a few time and just get an automated useless reply.
Hi May,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Ordering and paying for my item was straightforward. My item arrived promptly and was as described. The fit was good.
Would mot recommend this company! RIP OFF, Purchased several items on line. Company had no issues billing/getting their money however unable to contact them to return some of the I items purchased. None of their links worked nor was I able to submit the online form as directed for returns/customer service. On-line chat is only for preorders and no other questions/concerns. Return inquiry requires order number which website doesn't accept if order already completed. I wish I would have looked at the reviews before buying from this company. Awful! HORRIBLE!
Hi Jeanette,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Ik bestel nooit meer bij Floriday. De kledingstukken kwamen veeeel te laat aan en toen ik ze wou terugsturen krijg ik maar geen bevestigingsmail met het juiste adres. Het terugsturen gebeurde nu een maand terug en tot op heden heb ik nog niets ontvangen of zie ik nergens op de website dat de kledingstukken aangekomen zijn. Ik heb via de post- een extra betaling gedaan zodat ze moeten aftekenen voor ontvangst. Maar dit heeft blijkbaar ook niet geholpen om de kledingstukken te registeren en mijn geld terug te storten
Gelieve mijn terugzending te confirmeren en mij mijn centjes terug te storten aub! Ik heb het even voor u uitgerekend en alles samen komt dit op een bedrag van 92,5 euro.
Hallo Nathalie,
Wat betreft de terugbetaling: als u met een kaart heeft betaald, wordt de terugbetaling binnen 7-15 werkdagen teruggestort op de rekening waarmee u de bestelling hebt betaald, afhankelijk van de verwerkingstijd van de bank.
Als u rechtstreeks met uw PayPal-rekening heeft betaald, wordt de terugbetaling na verwerking onmiddellijk teruggestort op de rekening die u gebruikte om te betalen, terwijl het ongeveer 30 dagen duurt om de terugbetaling te ontvangen als u met een creditcard via PayPal heeft betaald, afhankelijk van de bank verwerkingstijd.
Wilt u ons alstublieft uw ordernummer doorgeven, zodat we zo snel mogelijk contact met u kunnen opnemen? Of stuur de e-mail naar feedback@floryday.com met de titel "sitejabber + uw ordernummer". Ons klantenserviceteam zal het snel afhandelen en de beste oplossing voor u vinden.
Beste wensen,
Floryday
From the business
Floryday.com - Online store for the latest fashion & trends in women's collection. Shop affordable ladies' Dresses, Clothing, Shoes & Accessories with top quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday