FlorydayReviews 1,047
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Floryday Reviews Summary
Floryday has a rating of 3.4 stars from 1,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Floryday most frequently mention customer service, good quality and online shopping. Floryday ranks 1935th among Women's Clothing sites.
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Ordered 2 items 1 day apart on June 23rd, received one July 6th and now waiting for shipping address to return for a refund since July 7th.
Second item has been sitting in Memphis for over 8 business days now, called Fed Ex they told me it is LOST.
Wrote back to this company and all I get is their generic replies. Nobody is reading my messages.
I purchased their insurance for. 99 let's see what good that is.
EDITING TO ADD: Floryday contacted me almost within the day that I submitted this review for a full refund for both dresses ( one I have and have yet to return -no address sent yet -and the other which never arrived.) I feel I left an honest review and do not see why I would remove it. I do THANK Floryday for it's prompt refund but only because I posted in this forum does not erase their previous actions. Please be aware that you are ordering from Hong Kong and shipments do take longer than usual and in my case never arrived even though I still see in my account at the Memphis, TN facility.
Ordered, arrived within 1-2 weeks, great fit, have gotten lots of positive remarks - will order again
The item I received was too large. No way to receive any help. Return policy doesn't work. After several months of sending complain letters they promised to refund 50% and they did not refund. They don't deliver what they promise. Dont follow their own policy.
Hi Urszula,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I can not write in english but you får det på svenska, Inget fel på varorna förutom storleken och svårigheten att få till en retur
Hej Olly,
Det är verkligen synd att kläderna inte passar bra. Eftersom våra kunder är från hela världen, för att göra det bekvämt för alla kunder, har varje artikel ett eget storleksschema som kan skilja sig från ditt lokala storleksschema. Och storlekstabellen listas på produktsidan för varje produkt. Innan du gör en beställning rekommenderar vi att du först kontrollerar vårt storleksguide så att kläderna passar bättre.
Du kan begära att du returnerar eller byter varorna i upp till 14 dagar efter att du mottagit beställningen om du inte är nöjd med beställningen. För mer information, se vår returpolicy: http://www.floryday.com/return-policy.html.
Vi försöker hitta ditt beställningsnummer för att kontakta dig. Eller skicka e-postmeddelandet till feedback@floryday.com med titeln "sitejabber + ditt beställningsnummer". Vår kundtjänst kommer att hantera det snabbt och hitta den bästa lösningen för dig.
Vänliga hälsningar,
Floryday
They make refunds a process you won't want to go through. Stay Away from these guys for your own good!
Hi Evalina,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I am very disappointed in the quality of the items I ordered. Trying to get a refund is impossible as my pass word keeps getting rejected. The company is basically uncontactable.
Hi Alison,
Sorry to hear that you haven't received our reply. For any question, you can easily reach us through: https://www.floryday.com/about/email.php?type=pre_sales&code=contact. Our service team will answer you in 48 hours with the solution. Please be assured that we'll do our best to help you out. If you did not receive the email, please recheck it with your spam box or junk folder.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Stay away from this outfit... cheap all around. I ordered 5 items which took over 6 weeks to arrive. Tracking stopped after awhile and any attempt to reach the company was futile... what they call 'chat' is 3 more websites which tell you nothing. Email requests were answered with form emails which said the same thing each time. Poor quality! I returned all of the items and was charged $30 for the original shipping cost. I paid $20 to return the items so it cost me $50 learn this lesson... stay away from Floryday!
Hi Ruth,
We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Horrible return policy! I will keep the items and give them away. Can't reach a customer rep. To answer questions I have to return items. I do not recommend this product, nor will I ever order again Definitely a scam company. Quick to receive your money! Same day once order is placed. The return policy is very difficult and almost impossible!
Hi Sheila,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Sent wrong item and wrong size. Would not accept return of item and offered only very small refund. In addition, by the time order was delivered, return window had closed.
Hi Lois,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items for up to 14 days upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
It seems that if you want to contact Floryday, comment on here and they'll get straight back to you. It won't solve your problem as they'll still keep sending automated emails. All I want to do is exchange some sneakers, my account doesn't show any purchases so I can't go through their normal way of returning them. Now I'm left with emailing a computer in the hope that sooner or later a human might read it. Absolute joke of a company
Hi Karen,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I ordered 7 items 6 womens tops and one pair of shoes not one item is usable not even good enough to use for cleaning rags I am very disgusted I will never order from them again
Hi Victoria,
We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
To place the order took along time, the site itself is very cumbersome and definitely not user-friendly, especially if you want to make changes to a pending order. Their customer service can only be reached via an online form, the response I received was so poorly written and didn't even come close to addressing my issue. After that experience I felt very uneasy about continuing my $340 order with them, so I canceled it while it was still in the processing stage, however since my card had already been charged, I was directed to submit another online form to formally request the cancel and refund. I should've never placed an order with them in the first place without doing research about this company, I regret it. I am still waiting for a response to my request
Hi Rhonda,
We apologize for the inconveniences you experienced. Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
The information and site given for tracking is incorrect. Tracking site in foreign language does not recognize order #, info from cust service says shipped two weeks ahead if inquiry!
Just bad bad service delivery!
Hoping product quality nit as bad as service.
Hi,
Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Ordered shoes months ago, returned them weeks ago from Essen (Belgium) to Grace-Hollogne. It seems like the 150 kilometer distance between the two cities is too much for this organization. Again I want my money back and will never ever order anything again.
Hi Marja,
Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.
If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time.
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+ your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
No free return either.
False advertisement- item was grossly misrepresented on the website. Convoluted refund process,
Hi Inna,
We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
I have ordered on May 18 and still today July 4th I haven't received my shoes. I have open 3 tickets and I get the same reply to be patient because my shoes are in transit. I was also told to contact my local usps which to this day hasn't received my package. Nobody cares that I haven't received my order in 2 months. My last option is to dispute it with my bank as the item never received.
Hi Cici,
We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time.
Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days.
Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html).
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
Very poor quality, looks nothing like the item I saw on the website, and coincidentally now I'm trying to get details to return, the website keeps crashing!
Hi Sally,
We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html
We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "sitejabber + your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday
From the business
Floryday.com - Online store for the latest fashion & trends in women's collection. Shop affordable ladies' Dresses, Clothing, Shoes & Accessories with top quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Iliana,
We are sorry to hear that you haven't received the order. Currently the total delivery time includes processing time and shipping time.
Processing time: The time it takes to prepare your items to ship from our warehouse. Normally, the items will be shipped within 7 days. If you buy the pre-order product, it needs 14-21 days.
Shipping time: The time for your items to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) or Standard Shipping (7-30 business days) to ship your order. The shipping method and shipping time may vary in different countries. For detailed information on standard and expedited delivery, please refer to our Shipping Information (http://www.floryday.com/shipping-info.html).
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to feedback@floryday.com with the title "sitejabber+your order number". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Floryday