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flipkart.com
India
1 review
5 helpful votes
Follow Santhosh K.
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Flipkart service is very bad It will respond after 100 complaints nobody will respond properly please guys dont install this flipkart better to go in Amazon their service is very good.
They sold one defective product of ******* rupees i kept return but till now they didn't come daily I'm giving so many complaints but nobody is responding

Date of experience: June 27, 2020
India
1 review
0 helpful votes
Follow Karan M.
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When I decided to buy a new bed, I naturally turned to Flipkart, assuming that their reliable cash on delivery option would be available. Cash on delivery has always been a convenient payment method, offering the flexibility to pay only after receiving the product and inspecting its quality. It provides a sense of security and trust between the customer and the seller.

Date of experience: June 11, 2023
India
1 review
0 helpful votes
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Mi TV service issue
December 15, 2022

Don't buy Mi TV online because online stores are irresponsible for its service.My tv issue is not cleared since 3months.Mi stores too don't respond responsibly in this regard.Worst services ever from Mi and Flipkart.

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Date of experience: December 15, 2022
India
1 review
0 helpful votes
Follow Dipak S.
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The customer service is very rude. They close the ticket without solution and even block the customer so that he could not write any review.
The product quality are very poor. They just polish the old product and sell it at new price.
I am never gonna buy using flipkart again.

Date of experience: March 7, 2022
India
1 review
1 helpful vote
Follow Bharat B.
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I have order cooler on flipkart and it got delivered on 9 May. Cooler stop working on same day. I try return product but it give some technical error from flipkart. We contacted flipkart and everyday they ask us to wait 24 hrs but no resolution. Today is 22 May still they are asking 24 hrs and I am not sure when my issue resolve. From this we can see how is flipkart service.

Date of experience: May 22, 2021
India
1 review
0 helpful votes
Follow Kadambari G.
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Product not delivered
October 19, 2023

Pathetic service, i am gonna delete my account from Flipkart,not recommended. Since last 5 days waiting for parcel to be deliver. Daily give new dates. So many customers care calls but no one know why product is not delivering. Amazon is much better than Flipkart.

Date of experience: October 19, 2023
India
1 review
0 helpful votes
Follow Bhumit S.
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At th time of delivery, order has been cancelled and know one customer service executive able to give reason for order cancellation automatically.
Very bad experience.
I suggest don't buy any more product from Flipkart

Date of experience: August 14, 2021
India
5 reviews
19 helpful votes
Follow Sindhu K.
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Don't use them
September 17, 2020

My first experience with flipkart was so bad that I stopped ordering anything from them. Am using Amazon. I ordered two sandals and received only one. The expensive Rs 2500 never delivered. I called them. Exchanged so many emails. No use. So pathetic customer service. Not at all trained to handle customers. I should have complained against them in the consumer site... it happened few years ago... if any of you loose any money because of all these online sites, please lodge your complaints. I am doing that now. We should know our rights as consumers.

Date of experience: September 17, 2020
India
1 review
1 helpful vote
Follow RR P.
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I had purchased a Motorola TV which was delivered on 02 Jun... however installed on 08 Jun after reminders. The product was found defective and complaint raised on 09 Jun 2020. However till date 29 Jun 2020, the issue remains unresolved. The Flipkart & Jeeves(Tech Support) are playing a ball game.
One thing I must especially mention that the services are absolutely crap. Despite reminders we have neither received a call back nor do they provide any mail ID or Tel No to escalate the issue.

On calling upon the engineer says... he is clueless...

If you wish to land in such clueless situation then only buy from flipkart else... choose some other alternate

Date of experience: June 29, 2020
India
1 review
1 helpful vote
Follow Hayat S.
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Iphone 11 not delivered
January 23, 2020

Ordered iphone 11 worth ******* before 6 days and nothing delivered till today, delivery partner says customer rejected item and now my order has been cancelled by seller. What a pathetic service of flipkart.

Date of experience: January 23, 2020
India
1 review
1 helpful vote
Follow Aashiqa J.
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Delivery partners are too worst and heartless especially in terms of return or replacement. I ordered a product as an exchange.but without delivering it to me,it has been updated as delivered...tried contacting the person so many times.no use...

Date of experience: December 19, 2023
India
1 review
0 helpful votes
Follow Rajiv M.
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Fraud service
March 14, 2023

Flipkart is the worst service in India Only fools the general public….I ordered something and it was delivered to me with plant root added and if you complain, there is no response. Better shop from some other shopping site

Date of experience: March 14, 2023
India
1 review
0 helpful votes
Follow Neha R.
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If you have too much money, rather donate it to poor kids instead of wasting it on fraudsters like flipkart... They shamelessly delivery defective products, and when you try to place return request, they have the audacity to block the account so that we cant place return request. After that make 100 or 1000 calls to their useless customer care number, all they know is to speak in their robotic tone, with no regards to our concern, but only talk about their bull$#*! resolutions which take a forever lasting 72 hrs to complete. Not only will they waste your money, but your time and energy also... In short, the worst service of the millenium...

Date of experience: May 12, 2019
New York
1 review
0 helpful votes
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Worst buying experience
March 2, 2023

Pathetic after sale service from the smartwatch seller "Noise" and "Flipkart". After buying 3 watches, 1 of them needs to be returned/replaced for a legit reason but the return was not accepted even though they didn't follow the "open box delivery policy" and delivered without showing the product.
Suggested multiple options to resolve the issue but none was accepted. Finally will buy some other brand from another platform. Will not recommend neither Noise nor Flipkart.
Flipkart failed miserably to secure the customer rights and money. Talked to 5/6 customer care representatives and they closed the chat without providing any solution for the problem. Should've selected product brand and e-comm platform more wisely.

Date of experience: March 2, 2023
India
1 review
0 helpful votes
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Worst day by day
February 26, 2022

Flipkart is becoming worst day by day, they don't stand on there promises and then customer service is another Ultimate, they disconnect when you ask any sensible question I dunno wat a common citizen should do. Is someone taking responsibility over this?

Date of experience: February 26, 2022
India
1 review
0 helpful votes
Follow Maya p.
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I have purchased an analog wall clock and received on May 1st and immediately initiated return due to quality issue. Till date I am either getting false messages from Flipkart regarding pick up which has not happened so far and I am sick and tired of calling them, chatting online, escalated to grievance officer etc etc. They have crossed 2 deadlines of picking up the return and am given 3rd deadline! The associates are speaking different things which seems there is no proper answer they have for my issue, I just need my refund whether they pick up the return or not! Absolutely horrible experience as a Customer

Date of experience: May 11, 2023
India
3 reviews
0 helpful votes
Follow Tanuj C.
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There is no option to give less than this. Very cheep and creep company, I haven't received any response from them since last 6 days. I don't know how irresponsible they are. They were not able to fulfill customer orders? I ordered 6 items from 17 days ago, and promised date was 17, but still those items are there hub and they did not acknowledge that mistake and also did not give delivery.

+1
Date of experience: October 26, 2023
India
1 review
0 helpful votes
Follow Vinita U.
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Very bad service
August 9, 2022

Very bad service. Whenever i tried to talk to customer care executive they are saying that they will transfer my call to senior but disconnect my calls 4 times a day.
They don't value your money and time. Worst service ever.

Date of experience: August 9, 2022
India
1 review
1 helpful vote
Follow Manoranjan B.
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Undelivered product and Dissatisfaction
October 23, 2023

I am writing to express my deep disappointment regarding my recent order. Unfortunately, I have had an extremely unsatisfactory experience with this order.

Tthe product was marked as "delivered," but it was not received at my specified address. Regrettably, neither my family nor I received any communication or notification from your delivery partner regarding the delivery status.

I kindly request your urgent attention to investigate this matter as a high priority. It is of utmost importance that this issue is resolved as swiftly as possible to restore my confidence in your services.

Please find my reachable contact details below:

Reachable Contact Number: *******042

Date of experience: October 23, 2023
India
1 review
0 helpful votes
Follow Kwoni K.
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Hair serum
October 9, 2023

I ordered hair serum but instead I got body lotion...wow just wow!
And there's no return policy...like wth m I suppose to do with the body lotion!
Very disappointed...
Won't purchase anything from now.
Sorry

Date of experience: October 9, 2023

Overview

Flipkart has a rating of 1.6 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flipkart most frequently mention customer care, delivery date and return policy. Flipkart ranks 591st among Marketplace sites.

service
414
value
396
shipping
393
returns
382
quality
377
+484