I am writing to express my deep concern and disappointment regarding the delivery process for my recent order of the Noise Mettle 1.4'' display, Stainless Steel finish with Metal Strap, Bluetooth Calling Smartwatch (Black Strap, Regular).

Order Details:

Product: Noise Mettle Smartwatch
Order Date: 9th Oct 2024
Incident Summary:

Delivery Attempts:
First Attempt (13th October): The delivery agent from EKARTL called and asked me to collect the parcel from the road near my building. I requested him to deliver it to my flat as mentioned in the address for security reasons. He refused and rescheduled the delivery.
Second Attempt (14th October): The same issue occurred; the delivery agent again refused to come to my doorstep and rescheduled the delivery.
Third Attempt (15th October): Despite my complaint, the delivery agent continued the same practice of refusing to deliver to my flat and stayed on the road.
Issues Raised:

Security Concerns: I am uncomfortable collecting packages from the road due to safety reasons and the inability to verify the identity of the delivery agent.
Unprofessional Conduct: The repeated refusal to deliver the package to my specified address is unacceptable and unprofessional.
Ineffective Support: Despite raising complaints to the 24x7 support team and receiving a call from Flipkart on 17th October, the issue was not resolved.
Request for Action:

Immediate Cancellation: Due to the unresolved safety concerns, I request the immediate cancellation of my order.
Refund Process: Kindly initiate the refund process for the cancelled order at the earliest.
Improved Delivery Practices: I urge Flipkart to review and improve the delivery practices to ensure the safety and security of customers.
This experience has been distressing, and I have shared it with my family, friends, and colleagues, advising them to avoid purchasing from Flipkart until there is an assurance of safe and secure delivery services.

I hope this complaint will be taken seriously, and prompt actions will be taken to address these issues.