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flipkart.com
India
1 review
16 helpful votes
Follow Priyanka T.
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Its been 3 years that i am using Flipkart and since then i was never satisfied whenever i had faced any issue with the items delivered and sad to say situation is still the same or may i can say it is becoming more worse now.
Even if you talk to senior most escalation manager on the floor they too are helpless to resolve customer queries.
I would suggest to think twice before buying any product on Flipkart.

Date of experience: June 1, 2020
Australia
8 reviews
71 helpful votes
Follow Payal S.
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Good service
March 19, 2015

I've used flipkart for ordering quite a few things now.
Delivery times are average and quality of the ordered goods have always been good.
Though never inadequate, it just still lacks the variety in available goods for shopping.

Although has a great option to buy online vouchers as a gifts for someone. I've used it once and has proven to be an excellent gift for my techno savvy friend. Plus one star for that.

Date of experience: March 19, 2015
India
1 review
0 helpful votes
Follow Prem k.
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My experience is don't buy any smartphone from flipkart it may worse for you because i am suffering. First of all they will provide defected piece or something is missed in box like charger and they refuse to replacing the phone. There technician visit service are very bad they will not hear your problem.so dont think to buy anything from flipkart otherwise you will understand when you suffer.

Date of experience: August 11, 2017
India
1 review
0 helpful votes
Follow Hardik M.
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There services are very slow. They deliver defected products... even I call there customer care 3 times still my issue is not resolved. After all this they were not doing replacement which is written in their policy... Worst online shopping app I ever used!

Date of experience: September 24, 2017
India
1 review
0 helpful votes
Follow Justus T.
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Flipkart has admitted having unauthorized sellers on their platform. The warranty promised on the Flipkart page is false. It could be as low as zero months and you'd get to know only when you try to register your product with the manufacturer. Flipkart is unwilling to help in any way so you will just be running from pillar to post for a resolution. Buy items worth the amount you are willing to throw away in case the product doesn't work. Better still pay 2-5% more at a shop near you to be sure you have a genuine warranty.

Date of experience: December 20, 2020
India
1 review
1 helpful vote
Follow Rohit S.
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Worst service imaginable meets Laughable customer support, you get flipkart.
Orders get delayed, wrong products get delivered, trouncing return/ refund policy. Sellers exploit this platform for their Shady practices.
Non-customer friendly, not at all trustworthy
They care about getting your money, but seem to have no interest in getting your product delivered correctly on time.
Everything goes wrong, there's no guarantee for your product or your money if you use this platform.

I Strongly recommend my fellow consumers to avoid this platform completely.

Date of experience: July 17, 2020
India
1 review
3 helpful votes
Follow Sanjai k.
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Ordered an globe stand one week ago. Received the box today... BT it was empty... no product... I have attached picture... for complain called to flip kart customer Care and spoke to Mr Raman... he is asking my account details and otp no... this is first bad experience from flip kart... cheated me by giving me empty box...

Date of experience: August 16, 2020
India
1 review
0 helpful votes
Follow inder c.
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Delivered expired product
September 19, 2023

Flipkart is stupid company who is delivering expired product and even after complaint they are not taking any action on this, no handling management system, vendor can delivered expired product also, no monitoring

Date of experience: September 19, 2023
India
1 review
0 helpful votes
Follow Dhruvang P.
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Bad experience
December 6, 2022

Negative feedback is good for you. It helps your company improve and grow better than the competition.

However, if a disgruntled customer takes it to the web, everybody on Facebook, Google My Business, or Yelp can see the one-star rating and their poor experience with your business.

Date of experience: December 6, 2022
India
1 review
0 helpful votes
Follow Abhishek b.
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Fake dilivery comments
October 23, 2023

If you need product based on your schedule or emergency. Don't order from Flipkart their customers care is not good. They will give you fake promises and lose comments. Amazon customer care is getting better day by day

Date of experience: October 23, 2023
India
1 review
0 helpful votes
Follow George K.
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Overpriced
March 20, 2020

I have ordered a Bata brand canvas loafer which has a MRP of 249 but they billed me 410 which too high. Even if they take a delivery charge it should not be more than 300. I am very disappointed in the way they did this and i feel cheated.

Date of experience: March 20, 2020
India
1 review
0 helpful votes
Follow Art P.
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Their delivery service only delivered half order but taken all OTP and marked as delivered. 5 times raising complaint to customer service, all kept saying we will escalate, but each time will update in the system 'Resolved". I found constant lies is their basic instruction, and even the supervisor said, there is nothing they can do and it is not possible to do refund. They acknowledge the issue with their courier but basically telling you 'we have your money' and we will not care. I will never ever buy from flipkart again.

Date of experience: August 26, 2023
India
1 review
0 helpful votes
Follow ADARSH V.
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All customer should notice this matter. The cash order will come fast and online payment if you done for a product they will make it pending or delaying the order. Very bad idea Flipkart. It's not the fault of delivery boys who is giving the product.

Date of experience: July 1, 2022
India
1 review
0 helpful votes
Follow Kirtan T.
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Not trustworthy
April 22, 2020

Even though I have a Plus membership, I don't recommend to use it. Deliveries are turtle slow. Concept of coins is a trick to keep you in maze. You can be banned from their Game Zone at their will. No doubt it has received chinese parents.

Date of experience: April 22, 2020
India
1 review
1 helpful vote
Follow Atharva S.
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They already delays my every delivery and this time even after the last delivery date I haven't received my product it's already 2 days late the delivery boy didn't pickup any call keeps rejecting and luckily once he picked and tell my he will come till 12 noon and now it's night still he didn't reached and not picking up calls

Date of experience: October 28, 2023
India
1 review
0 helpful votes
Follow janakiraman P.
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Totally unhappy with the flipkart service and the customer care people as everyone is providing a different information and after a delay of 1 month they themselves have cancelled the order without even intimating me. Totally unprofessional and not up to the standard

Date of experience: October 21, 2022
India
1 review
1 helpful vote
Follow Hukmaram C.
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Products didn't receive but showing deliver
November 6, 2021

I have place order on 20 oct 2021 luminous battery. Delivery date 24 Oct 21
After date we didn't receive products and it's showing deliver and I try to contact with care. They just keep postponing... And one receives vendor. They saying u have to collect from there shop later no response from anybody
Today also they postponed to 24 Nov 2021
Almost one month going to over but no products
So bad and third class experince with Flipkart.

When I will get products. I don't know

Date of experience: November 6, 2021
India
1 review
0 helpful votes
Follow Shuhaib M.
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Cheating bazar.
February 14, 2021

I am purchased a catwalk ladies sandal, that's really duplicate product, then I was open the parcel product looking very well. So I threw all packages including bill, after two days, I was just trial the sandel inner my home, The skin on the top of it was all gone.
When I called the company about this, they said they could take it back. But repeated two or three times, but they did not recover. Later they said that it could not be recovered. I can prove anywhere that this is really a duplicate item

Date of experience: February 14, 2021
India
1 review
10 helpful votes
Follow Aanchal J.
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Order not delivered on time
September 24, 2020

Guys it's a humble request don't purchase anything from Flipkart. Its a pathetic website. They take decision on behalf of customer and doesn't even consult a customer once... it takes more than 10 days to deliver a product... highly disappointed... my first and last order from this third class website... I request you all ( who is reading my reviews) please don't purchase anything from here rather switch to Amazon or Myntra...

Date of experience: September 24, 2020
India
1 review
0 helpful votes
Follow Pratik P.
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Big Billion Fraud. Pathetic service. Bought Dizo fitness watch in which calories burn function is not working. Flipkart team is not supporting to return the product though within return policy norms.
Keep on sending technicians who could not understand the problem

Date of experience: September 29, 2022

Overview

Flipkart has a rating of 1.6 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flipkart most frequently mention customer care, delivery date and return policy. Flipkart ranks 591st among Marketplace sites.

service
414
value
396
shipping
393
returns
382
quality
377
+484