Its been 3 years that i am using Flipkart and since then i was never satisfied whenever i had faced any issue with the items delivered and sad to say situation is still the same or may i can say it is becoming more worse now.
Even if you talk to senior most escalation manager on the floor they too are helpless to resolve customer queries.
I would suggest to think twice before buying any product on Flipkart.
I've used flipkart for ordering quite a few things now.
Delivery times are average and quality of the ordered goods have always been good.
Though never inadequate, it just still lacks the variety in available goods for shopping.
Although has a great option to buy online vouchers as a gifts for someone. I've used it once and has proven to be an excellent gift for my techno savvy friend. Plus one star for that.
My experience is don't buy any smartphone from flipkart it may worse for you because i am suffering. First of all they will provide defected piece or something is missed in box like charger and they refuse to replacing the phone. There technician visit service are very bad they will not hear your problem.so dont think to buy anything from flipkart otherwise you will understand when you suffer.
There services are very slow. They deliver defected products... even I call there customer care 3 times still my issue is not resolved. After all this they were not doing replacement which is written in their policy... Worst online shopping app I ever used!
Flipkart has admitted having unauthorized sellers on their platform. The warranty promised on the Flipkart page is false. It could be as low as zero months and you'd get to know only when you try to register your product with the manufacturer. Flipkart is unwilling to help in any way so you will just be running from pillar to post for a resolution. Buy items worth the amount you are willing to throw away in case the product doesn't work. Better still pay 2-5% more at a shop near you to be sure you have a genuine warranty.
Worst service imaginable meets Laughable customer support, you get flipkart.
Orders get delayed, wrong products get delivered, trouncing return/ refund policy. Sellers exploit this platform for their Shady practices.
Non-customer friendly, not at all trustworthy
They care about getting your money, but seem to have no interest in getting your product delivered correctly on time.
Everything goes wrong, there's no guarantee for your product or your money if you use this platform.
I Strongly recommend my fellow consumers to avoid this platform completely.
Ordered an globe stand one week ago. Received the box today... BT it was empty... no product... I have attached picture... for complain called to flip kart customer Care and spoke to Mr Raman... he is asking my account details and otp no... this is first bad experience from flip kart... cheated me by giving me empty box...
Flipkart is stupid company who is delivering expired product and even after complaint they are not taking any action on this, no handling management system, vendor can delivered expired product also, no monitoring
Negative feedback is good for you. It helps your company improve and grow better than the competition.
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If you need product based on your schedule or emergency. Don't order from Flipkart their customers care is not good. They will give you fake promises and lose comments. Amazon customer care is getting better day by day
I have ordered a Bata brand canvas loafer which has a MRP of 249 but they billed me 410 which too high. Even if they take a delivery charge it should not be more than 300. I am very disappointed in the way they did this and i feel cheated.
Their delivery service only delivered half order but taken all OTP and marked as delivered. 5 times raising complaint to customer service, all kept saying we will escalate, but each time will update in the system 'Resolved". I found constant lies is their basic instruction, and even the supervisor said, there is nothing they can do and it is not possible to do refund. They acknowledge the issue with their courier but basically telling you 'we have your money' and we will not care. I will never ever buy from flipkart again.
All customer should notice this matter. The cash order will come fast and online payment if you done for a product they will make it pending or delaying the order. Very bad idea Flipkart. It's not the fault of delivery boys who is giving the product.
Even though I have a Plus membership, I don't recommend to use it. Deliveries are turtle slow. Concept of coins is a trick to keep you in maze. You can be banned from their Game Zone at their will. No doubt it has received chinese parents.
They already delays my every delivery and this time even after the last delivery date I haven't received my product it's already 2 days late the delivery boy didn't pickup any call keeps rejecting and luckily once he picked and tell my he will come till 12 noon and now it's night still he didn't reached and not picking up calls
Totally unhappy with the flipkart service and the customer care people as everyone is providing a different information and after a delay of 1 month they themselves have cancelled the order without even intimating me. Totally unprofessional and not up to the standard
I have place order on 20 oct 2021 luminous battery. Delivery date 24 Oct 21
After date we didn't receive products and it's showing deliver and I try to contact with care. They just keep postponing... And one receives vendor. They saying u have to collect from there shop later no response from anybody
Today also they postponed to 24 Nov 2021
Almost one month going to over but no products
So bad and third class experince with Flipkart.
When I will get products. I don't know
I am purchased a catwalk ladies sandal, that's really duplicate product, then I was open the parcel product looking very well. So I threw all packages including bill, after two days, I was just trial the sandel inner my home, The skin on the top of it was all gone.
When I called the company about this, they said they could take it back. But repeated two or three times, but they did not recover. Later they said that it could not be recovered. I can prove anywhere that this is really a duplicate item
Guys it's a humble request don't purchase anything from Flipkart. Its a pathetic website. They take decision on behalf of customer and doesn't even consult a customer once... it takes more than 10 days to deliver a product... highly disappointed... my first and last order from this third class website... I request you all ( who is reading my reviews) please don't purchase anything from here rather switch to Amazon or Myntra...
Big Billion Fraud. Pathetic service. Bought Dizo fitness watch in which calories burn function is not working. Flipkart team is not supporting to return the product though within return policy norms.
Keep on sending technicians who could not understand the problem
Answer: Worst experience with call center people working from home. I have receive damage product. After the request for call back. Bloody they call and putting call on mute for time. Customer should die saying hello hello any one there or not. Not in network area. Top of that saying customer is wrong. Wow. Fraud, cheater, lotoofying money
Answer: ''''''''''flipkart verified Flipkart customer care contact number (+91) 74,396,648,26 all shopping regarding call now
Answer: We will check your request. Please contact our customer support. And mail us your details thx
Answer: My issues I am ordering for fire boltt hunter but different products received I am calling filip kard but date change again and again not resolved my issues very bed experience
Answer: Please share the order Id so that we will contact the hub and take necessary action so that these type of service hiccups do not repeat. Team - Customer care - Flipkart.
Answer: Yes comparing to others the customer support of flipkart is bad and need some work to be done on it
Flipkart has a rating of 1.6 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flipkart most frequently mention customer care, delivery date and return policy. Flipkart ranks 591st among Marketplace sites.