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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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Website and steps following choosing flights are easy to navigate.
Great website. Very fast with search results, Gives multitude of options to choose from.
This booking took almost as much time as the scheduled duration of the flight!... It's a one-hour flight from Show Low (AZ) to Phoenix Sky Harbor, and it shouldn't take screen after screen of options to look at and decline all of the unnecessary up-sells... It should be: [1] Pick the flight [2] How many bags? [3] Pick a seat... All of the other screens, like trip insurance, airline bankruptcy insurance, flight canceled by airline insurance, etc., all seem to be revenue grabs without a lot of substance or time-value added to the customer experience... Hopefully the flight will be scenic, efficient and enjoyable!
It was easy and fast. The different options for payment help as well.
I had a extremely hard time using your app on my phone. Today I used my computer and it was a completely different experience..
I booked my flight seamlessly.
It was an awesome experience
As a Diamond member I thought I did not have to pay for seat selection ""Select seats for free in advance"? Is this true? Also, though I did not have to pay for checking bags? "Extra checked bags on SkyTeam flights"
Why I had to book a seat? You made me pay extra. Please send me a refund. I did not want this option.
I did not appreciate your incessant attempts to upsell - more attempts to chisel more money out of me than I'd ever encountered with anyone else.
The site told me there was an error on it's part and to refresh about 4 times before working
I couldn't book at first because you thought I was a bot. I cleared history and cookies and could get on line. Yay!
It was easy to navigate the website, now let us hope the flight is as easy!
Ou changed the price at the last minute, which is completely dishonest
Easy to follow on the booking. Thank you for making is so easy
This website is cute and easy to navigate! Thank you for making European travel fun again!
It's unclear whether this is the SAS official website or not. It's actually unsettling. Getting the phone country code to stick was difficult and annoying.
After I filled out everything before the credit card number, including seat selection, your site bounced me out saying the flight was no longer available. I had to go back in again, and got the very same flight.
I am from israel i took my grandson to a trip to madrid by booking.com as i always do, i was this year in tbilissi and in batumi. But unfortunatly the air company you work with air europa cancelled my trip for three persons my husband aharon miller, my grandson aviv meshel and me -n booking ref number: ux/qd73bz.
So i ask if they will fly to israel they said that yes so as they propose to postporrn the flight i accepted and booked another flight on the 8 of november 2024, the cancelled tis one too so i as for refund they said that if i booked originaly from booking i have to contact booking for refund and this is what i am doing more or less 20 days, every day. What do you thing about my "experience". I called it a no human experience
Celine miller booking ref uxqd73bz - tickets number **************-2-3
I could not find a way to put in TSA recheck and would be helpful if it is one of the fields.
Also, the site nickel and dimes for services that should be provided especially since this is a business class ticket.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney