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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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Great experienced and very satisfying. Im sure I will recommend this to my friend.
I love the way everything is structured, it was easy to follow and it took only about 10 min to book the flight
The site is very easy to navigate. We had our tickets within minutes. Looking forward to the trip!
Very poor. Terrible website that does little but offer add on fees that are offensive.
Very good and fast
Excelente, amable, rápidos, muy buena atención y fácil servicio
It's pretty intuitive. And easy. I think I got what I wanted for what I was willing to pay.
The person I spoke with aas polite and helpful. They went above and beyond to help me.
I am returning to visit good friends for the second time. Tried 4 times ( half hour)to book direct with Rex and it would never go through. I then clicked on your site and was able to complete the entire transaction in just a few minutes and for less money. What a relief. I was super impressed on how easy your site makes it to book flight. I will definitely be using you again in the future Mahalo Nui Loa
Easy to navigate.
Fair price.
Lots of flight options.
Great.!
Too many possible add ons with the tickets. That was very time consuming and frustrating
The additional fees are ridiculous and go on forever! Was super frustrated by checkout and mad.
The application was easy to navigate.
Wow! You think you reserved a plane ticket, then you get asked if you want to pay to have your flight information texted to you, or pay to be able to speak to someone on the phone a bit faster, and then pay A LOT more to actually get your seat (what was the ticket price for?) - this is not for an upgrade, it's for the seat you just paid for (business class)! I've never experienced such nickel and dime-ing, though it cost way more than nickels and dimes to complete the purchase - hundreds of dollars extra to get what you supposedly paid for in the first place.
I ACCIDENTALLY ENDED UP ON YOUR SITE WHEN LOOKING FOR SAS. I BOOKED RESERVATION WITH SEATS AND OTHER ADD ONS. WHEN I REALIZED I HAD NOT BOOKED DIRECTLY WITH THE AIRLINES I CANCELLED WITHIN 1 HOUR OF BOOKING. THERE WAS NO CLEAR MENTION THAT THE $44 NOT REFUNDABLE. FOR THOSE OF US BOOKING IN US WE ARE USED TO 24 HOUR CANCEL POLICY SO YOU NEED TO MAKE THIS MORE CLEAR. I WILL NOT USE YOUR SITE AGAIN
The site made me start over 1x as I neared the end of booking. It was unclear why.
Fast and easy to use. I am quite happy with the website User friendly
I call as I made a typo on a return date. I had first contacted airline and was directed to get in touch with you guys. They assured me that the airline has a policy which included cancelling the flight within 24 hours just simple get in touch. The first assistant the worst ever. He was very difficult to understand with his heavy accent. He denied my request falsely stating policy, etc. I contacted airline once more and then back to you a second time. Far better experience with the agent promising a change by email shortly. After several hours I have not received. If I get it things will be fine. The 2nd agent was good. The first was horribe.
I bought two tickets from Vancouver to Orlando at Flight Networks.
After a couple of weeks I received an email from them saying that the company had cancelled my flight. They offered me a terrible second option with layover of more than 10 hours. They said I could also request a refund.
I requested a refund (it's been more than a month now) and they never pay me back. I spent hours calling their terrible customer service and all they say is I hav to wait.
I had to buy ANOTHER ticket more expensive with another company and lost the money I had paid previously with flight networks. I do not recommend this company and I am considering processing the company.
A bit confusing - did not book it at once although it seemed correct.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney