Overview
FlightNetwork has a rating of 3.2 stars from 1,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlightNetwork most frequently mention best price, good experience and second time. FlightNetwork ranks 11th among Travel Search Engine sites.
They changed the conditions of my ticket sneakily on their own without my authorization after my initial ticket has been confirmed and issued to me. Can you imagine what will happen to you in the airport if they make your electric ticket void without your agreement and issue another ticket to you with a different condition?
They give you a number which you are not able to talk to anyone but able to hold on line forever. Their customer service MAY reply your email after 3-5 days but never answers the exact question and solves the problem. I've purchased tickets from them since 2011 and thought they were good, but now I know I was totally wrong.
Don't buy tickets from them or you will definitely regret when here comes a trouble. I have waited for their response for a whole week before I make this review.
I booked two flights this morning and the process could not have been more straightforward. The data entry was minimal and the ticked boxes saved me from re-entering data I already input. My only request would be a spot to enter a frequent flyer number.
I will never book a flight using Flight Network. Definitely get your ticket directly from the airline. When you need to make changes or choose seats you can't do it directly online and you have to contact the customer team at Flight Network which is based in India, very unhelpful and rude staff who don't have proper training. So disappointed will never ever use it again
We don't like to purchase flights until we have searched around on the internet. Every time, FlightNetwork came out ahead. We don't understand the bag feed through them, because it's not clear if it's $100 each way or total, but that fee is rather high and we generally find it cheaper by booking through the flight website. That being said, the booking and information is always very clear and promptly emailed to us.
This is, by far, the worst online experience I have ever had. I made an error in one of the passengers name and after 6 weeks of emailing back and forth I'm still left with the same problem and my flight is in less than 24 hours! I was told I could pay a fee and the airline would fix the mistake and then that was retracted and I was told I had to pay for another ticket! Stay away from using this company. They can't keep their word!
The extras are confusing. I get these for free with some other airlines.
Absolute scam. Nobody is able to help you. I had to call three times and I get a different answer every time. My issue never resolved. We didn't make it to the destination. This is the second horrendous experience I've had with them. I won't ever book again.
I contacted flight network several times. Each time they say that they have escalated issue but never got my refund back. I cancelled my ticket 3 months ago. They have received amount from the airlines which they have confirmed when I talked to customer care representative. But they have not given me money back. When I tried connecting them on phone the call never gets connected. It connected only for 1st time and after that line is always busy
They intentionally list impossibly low prices, only to scam you out of more money later. For example, when I submit the order number from FlightNetwork to the airline, they say that no such order number exists, but the flight does. Then, when I try to check in online, the FlightNetwork app magically fails to do so. I'll now be spending $200 just to check in, when the sum of the tickets cost was $430 (ie., half the cost of tickets just to check in). Any money I saved with FlightNetwork, has been lost to their irresponsibility and scummy practices.
I accidentally made TWO erroneous sets of reservations for flights (wrong dates) online and was panicked about how to correct the mistake. The service representative who answered the phone carefully and patiently helped me sort out the mistakes (cancelling the reservations with two separate airlines) and make new reservations with the correct dates. He also explained the costs involved clearly and walked me through seat choices at extra cost as well. I was so grateful for his knowledgeable help straightening out the mess.
Terrible company! Called them since one of the airlines cancelled a connecting flight so I needed to change it, they never answered my calls, left 3 voicemails and not a call back. Horrible company! They will also charge you more than what the actual airlines charge. First time and last time.
I thought this was a great place to purchase my ticket turns out these people are scammers. I told them I needed to leave 5/31 and return 6/5 but these people booked out for 7/5. I told them there mistake and and they were like nope can't do anything you agreed. They never allowed me to speak to a manager. Put me on hold for hrs to speak with no one. Worst place ever never again will I come here. These people suck there all fournier's that can't pronounce anything right.
I sent 6 emails over a month period with questions I needed answered. I an auto reply promising a response within a couple of days. No response ever came. Im still waiting. If you want a company that delivers what it promises this is one of them. They talk but they dont back the talk with action.
Always my go to place for air travel. Ability to see lowest prices from available airlines and choose the best itineraries for my schedule makes it smooth and crystal clear. Also, love that prices are all in and I know what I'm paying from the first click. No surprises makes me a loyal customer.
Tried to make changes to booking three times as no agent seemed to know what they were talking about. Was told charge would be $125 cad plus tax. After 50 minutes on hold was told total was $280, and then on another attempt $250.
They don't know what they are doing, most can't communicate well in english.
They posted a cheap rate to get my attention, by the time I checked out the flight was not was was initially quoted, they added on a ton of fees that were not presented on the confirmation page. Flight ended up being twice as much then originally quoted, took me 3 weeks to get a response from customer service. Asked for a supervisor, one never reached out. This company is a joke.
I have an open ticket with them and I have been trying to call them from the ONE AND ONLY (paid) number that they provide on their website ( *******959). All other 800 -toll-free US numbers are not working at all- no dial tone at all. I was on hold for one hour and it got disconnected. My hold for the second hour got disconnected as well. I paid in advance for two international tickets and they do not even answer the phone. I do not know what to do and where to complain!
Update: After 2.5 hours on hold on 07/22/2021, I was able to speak with a live agent, only to be told to contact the airlines. I had an open ticket and the airline website wrote to contact the ticketing agency. In any way, I contacted the airlines, United Airlines via online chat. They issued me a new ticket in less than 15 minutes and I even got a refund. I will NOT be using Flight Network again.
First, I had to wait 2 hours to get to talk to the right agent and you guys charged too much for the changing of the available flight.
Hello I bought tickets in April to fly on june 17 2022, from
Las Vegas -LAX-Dublin
When we arrived at LAX for our flight we were not able to check in online said check in at airport.
Well at the gate the stuff there told us we are not on the flight our names do not appear at all.
So they told us that happens often someone is selling tickets with no booking on the actual flight.
It broke me right there I started to cry because I have not seen my family in 4 yrs and I was planning this trip for months.
Then our bags got lost no one knew where they are. It was a nightmare.
Do not use this fake company, we spent hours on calling them and they kept transferring us from person to person for 4 hours no one helped. They all are with strong Indian accent and few times even hanged up on us.
I have used flight network many times. I have had a withdrawal from my account and it seems near impossible to contact them to find out why or what this was for. It is the same amount as a ticket I booked months ago.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members