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FlightNetworkReviews 2,845

3.6

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

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New York
1 review
0 helpful votes
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Crazy amount of nickel and dining
November 9, 2025

Crazy amount of nickel and dining. A desperate charge for airline insolvency? Really? Also annoying that one cannot change ticket type once at review for payment, but instead have to delete and do again from the beginning

Date of experience: October 30, 2025
Argentina
1 review
0 helpful votes
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Highly disappointed
November 7, 2025

My flight suffered several changes - a 38.5 hour flight became a 48.5 hour flight, the date of arrival, time of arrival and place of arrival changed without providing me and my partner any other option to choose from, being our alternatives either to settle for the changes or to get a refund. I do not consider this appropriate. We did make the effort to pay a little extra to have a pleasant flight and at the end we feel like we got the leftovers. We do feel somewhat disrespected. I will keep in touch to see if we can get a better response from the airline and Flight Network but we probably won't be booking flights from this platform or recommending it in the future.

Date of experience: October 28, 2025
Mississippi
1 review
0 helpful votes
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Online booking process was clear, concise and fast, with ample flight times to fit my travel plans. Thanks, Flight Network... well done!

Date of experience: October 28, 2025
New York
1 review
0 helpful votes
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Wonderful site, very clear and easy steps and process, it offers a lot of services and alternatives to choose from.!
Thank you

Date of experience: October 28, 2025
North Carolina
1 review
0 helpful votes
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Was charged for everything except oxygen. I wanted a 1st Class ticket, but appears my only option was to sit in the rear of the plane. Had to reselect Business class to get a seat up-front

Date of experience: October 28, 2025
New Hampshire
1 review
0 helpful votes
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It was way too complicated for me I took 2 hours to complete my reservation! I wanted to reserve my ticket with American Airlines directly and was automatically switched a third party! I am not happy with all the extra charges whe I was told what the ticket would cost.

Date of experience: October 27, 2025
New Hampshire
1 review
0 helpful votes
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Re Lufthansa booking: Received 2 highly divergent prices for the same trip with 2 entries. No option to select carry-on luggage either time. No idea if 'premium service' via customer service will clarify this. No plans to check baggage but felt compelled to pay for lost baggage insurance since no assurance re carryon luggage as possible.

Date of experience: October 27, 2025
Texas
1 review
0 helpful votes
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To many extra charges
November 5, 2025

To many extra charges - we don't want to read that and feel like we are getting beat over the head. Just charge more for the ticket and give us great service. Every Flight!

Date of experience: October 26, 2025
California
1 review
0 helpful votes
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So many nickle and dime add ons
November 3, 2025

So many nickle and dime add ons. Stop it with all the horrible upselling. Plus you tricked me -m i tried to book direclty on the airline site.

Date of experience: October 24, 2025
New York
2 reviews
0 helpful votes
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This seems very fractured and clunky
November 3, 2025

This seems very fractured and clunky. I am just trying to get my flight information (which should have been in the email) and I have to go through hoops to get there. Also, the airline reservation itself was very disappointing. The ticket started at $300 and got up to $500 with some very basic services (seat selection, carryon, etc.). I am not used to flying like this.

Date of experience: October 24, 2025
California
1 review
0 helpful votes
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This is a scam
November 2, 2025

This is a scam. Once you spend 15 minutes booking and enter your cc card info, they increase your fare by hundreds of dollars.

Date of experience: October 23, 2025
Illinois
1 review
0 helpful votes
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Spontaneous Visit
November 1, 2025

I urge you not to discontinue your direct flight from Paducah, KY to Charlotte NC. My son lives there and the fact I can make a spur of the moment weekend trip in a matter of an hour and a half is greatly appreciated. I would rather not have to travel ten hours by car or 6-7 hours by connecting flight. This is a great flight even if you just do it twice a month. Please keep this direct flight.

Date of experience: October 22, 2025
Washington
1 review
0 helpful votes
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Deceptive site
November 1, 2025

Made to look like the airline sight and acted like Lufthansa site when searching for Lufthansa airline with name and logo of the desired sight. It is not the Airline and uses many airline logos to fool you. They refunded our flight cost but kept almost $100 for additional add-ons that look like part of the ticket. It is my fault for not checking the URL closer, but very deceptive and a rip-off.

Date of experience: October 22, 2025
Tennessee
1 review
0 helpful votes
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So many up charges and the website is not up to par. The Flight net app needs a lot of improvement. I can't even add my flight in the app.

Date of experience: October 21, 2025
New York
1 review
0 helpful votes
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Fairly simple web interface with multiple flights and customization options for me to cater my travel experience. I would use Lufthansa again. Cons: No seat map. I prefer to select my seat via a seat map. Also, it's unclear how the lounge access works with a premium ticket and where the lounges are in relation to my gates.

Date of experience: October 21, 2025
California
1 review
0 helpful votes
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I started on SAS and somehow the site process changed without me realizing it, and I booked with "Flight Network"? Or does SAS partner with Flight Network? This is confusing and to make matters worse, without anything timing out, the price changed as I was pressing "Pay" and I had to pay $167 more. Which is bait and switch and not legal in some countries. I don't know what type of system this is, but buyer beware.

Date of experience: October 20, 2025
Missouri
1 review
0 helpful votes
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Why so many add on fees?
October 30, 2025

Why so many add on fees? Why do I repeatedly get asked the same questions about these add ons? Why is there no where I can add my Global Access number?

Date of experience: October 20, 2025
Wyoming
1 review
0 helpful votes
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Lacking any integrity
October 30, 2025

At every turn it felt like this website was trying to charge me more money for things I didn't need. It's one thing to give an option but you all made is a maze to opt out. This business model lacks integrity and I will not be using this website again nor will my partner as we both experienced being charged an extra 10 dollars at the end of our check out, me for "updated cost of flights" and him without explanation. Hope whoever your CEO is enjoys their extra dirty 20 bucks.

Date of experience: October 20, 2025
Florida
1 review
0 helpful votes
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Scotish travel
October 30, 2025

Booking was relatively easy although the British Airways/American Airlines partnership caused a little confusion on booking return flight seats. I would think they would share more information and allow you to book with one of the partners instead of creating two accounts. Flightnetworks reservations held up no problem. Airline check in was smooth at airport no problems to report with the booking service.

Date of experience: October 20, 2025
New York
1 review
0 helpful votes
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It was painless and not stressful, but friendly; sometimes, when booking flights, the experience can generate anxiety—for example, a question of who will be in the seat next to yours.

Date of experience: October 18, 2025