Flighthub Reviews Summary
Flighthub has a rating of 2.2 stars from 5,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flighthub most frequently mention customer service, credit card and cancellation fee. Flighthub ranks 220th among Plane Tickets sites.
Great customer service although the site lacks features and insurance adds automatically after you've already declined it
I had to cancel a ticket recently. Was told there was no refund, which is fine. I then get a call back that I DO get a credit. I ask for confirmation number for that info. She says it's on my record. I try to book new ticket using the credit, am told there's no credit on my record. Frustrating that there's no real communication between your departments.
Purchasing new ticket was easy and quick online, but I have zero trust in your infrastructure. The agents are sweet but that's not worth anything if the computer info isn't consistent. I am nervous that I may not actually have a flight booked now.
Also, the email receipt after cancelling was confusing. It said "booking confirmation" not "cancelation confirmation" so I wasn't sure if you had messed up what I was trying to accomplish. It wasn't clear at all.
I was very happy making the reservation until I got the confirmation which indicated my flight leaving and returning in Victoria was priced in US dollars.
Our flights never enter Us airspace so how come they priced in US dollars?
Regardless we are looking forward to our trip.
First time I come across your website and was quite surprised at the amount of savings from the usual websites I´ve used. My booking went thru quickly and smoothly.
Thanks.
Excellent experience in future defiently booking first time booking with flighthub is xecellent experience and definately give referencemy friends too
Good prices come at a cost! The overall experience was satisfactory; however, it was hard to get information about insurance and cancellations/refunds. Then it turned out that a lot of options were only available to Quebec residents anyway. The option to call wasn't very useful, as it didn't have an option to talk with an agent to ask questions before booking. Again, can't be too fussy when getting a good deal! Beware in the fine print it says that if you make a mistake on entering your information, they make you cancel and re-book with the correct spelling, at which time the sale might not even be on anymore!
In February they said I was going to get a reimbursement back, for $349.60. It would take 6 to 8 weeks. I was patient and waited. In May I called about non payment and then they needed to do an investigation. I gave them all past Credit Card account information for three months including Decembers when I made the purchase, and then had me wait 72 hours. I waited again, and called them and they said it has been sent to my credit card account. It did not show. When called again they said to call back. I never did get the money. This is very unprofessional and I think from what I have read from other reviews they need a class action lawsuit done on them.
Offers good deals and the website was easy to use especially for people like me who likes to travel a lot.
Everything is great except the automatic application of insurance. This should have an opt in or opt out option so you don't have to call in every time to have it removed
They charged me with a fee which they had not informed me.
Maybe I haven't read all the information
Other than that I have no other complaints
I have had a stroke and cannot use my hands very well. I accidentally hit wrong date on flight and when I realized it I tried to change date. They were going to charge me $250 to change date. I would not pay $250 so they charged me $75 to cancel it I will never use flighthub again! All customer service could say is company policy!
Hi Dolores,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
FlightHub Team
Site gave me suggestion on how to save money by changing my dates a little and it worked in my favor.
No problem finding tickets on here. Ordering was quick and easy, and now I have the e-tickets available to make check-in easier.
My mother has passed away i was trying to book a flight was trying to book a cheap flight and every time I tried prices kept going up they wouldn't even work with me and i found out if you go detecly to delta they work with you wish I would of New that
Hi Danielle,
Thank you for taking the time to review our services. Our deepest condolences go out to you and your family in this difficult time. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but the fare is only locked in once your booking is ticketed.
Kind wishes,
FlightHub Team
The website is very user friendly and easy to use. Flighthub also had the best prices. I would definitely use Flighthub again.
I feel flighthub is good for booking. But absolutely crazy not user friendly when you need to make a change!
Three days later I am still urged to call them back to be ask to pay more and more for my new ticket. I spend more then 1h on the phone with Flighthub everyday and I still don't have my reservation!
I feel like it is not going anywhere and that I am going to miss that flight that I booked 3 days ago... the price keeps going up and Flighthub is not able to make the final booking for me.
Hi Claire,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
FlightHub Team
I've been using flighthub for a couple of years now.
It just keeps surprising me!
Simple, easy to use searches, quick search for flights every time I use it!
Plenty of flights and flights times to choose and always a guaranteed deal!
I will continue to use flighthub as my main source for travel!
The deals and options for hotels and car rentals have only made my life better!
I wish I could say more but seeing is believing!
Thank you for being amazing!
We looked at a number of other web sites offering "best price" airfares and found Flighthub to consistently have the best choices and the lowest prices. While this is important all the time, when you are booking a major trip with airfares costing around $10,000, every savings becomes even more important.
We have alreadyrecommended Flighthub to famil and frined.
You guys are amazing, very happy about my experience with Flighhub. I will keep working with you anytime I will need a flight or anything else.
From the business
Cheap Flights is what FlightHub.com is all about. Save big on airfare, airline tickets and hotels. A great way to get cheap deals.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lance,
Thank you for taking the time to review our services. We've looked into the credit card statements you have sent, and you will notice a refund from Avianca in your February statement (transaction date Feb 14, posted Feb 16). Avianca is the airline you were scheduled to travel with and the refund is for $349.56.
Please send us an email to social@flighthub.com if you have any further questions or concerns.
Kind wishes,
FlightHub Team