business logo of FlexShopper

FlexShopper

Overview

FlexShopper has a rating of 3.8 stars from 788 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 11th among Marketplace sites.

service
195
value
175
shipping
151
returns
111
quality
155
This company responds to reviews on average within 7 days
+63
How would you rate FlexShopper?
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Utah
1 review
0 helpful votes
Follow Brittany F.
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I had to set up my autopay with having cancelled products. Gregory couldn't have gone anymore above and beyond. Understanding and patient. Thank you Gregory and thank you flex shipper.

Date of experience: October 2, 2020
Massachusetts
1 review
0 helpful votes
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Brand new items with speedy deliveries, with low payment weekly options. Love it. Advice pay 90 days.

Date of experience: March 17, 2021
Pennsylvania
1 review
0 helpful votes
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So easy and convenient to be able to own quality items right away that you cant pay for upfront over a period of time. The best on all levels.

Date of experience: November 1, 2019
Canada
1 review
0 helpful votes
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As advertised
February 18, 2019

I was charged the correct amount after a week as they said, received the item four days sooner than expected, and had no issues. Will use again.

Date of experience: February 18, 2019
Illinois
1 review
2 helpful votes
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Those who are against this just don't manage money well, but it is a very flexible way to juggle if you know what needs to be done.

Date of experience: December 16, 2019
Pennsylvania
1 review
0 helpful votes
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Excellent Service
July 13, 2022

The service was amazingly friendly and she was quick to help me with my issue! I would have no problem calling again! Great Job!

Date of experience: July 12, 2022
New York
1 review
4 helpful votes
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Repossession
April 16, 2019

Can they Repo your items? Been trying to set up a payment arrangement but they will not work with me. Anyone ever have this happen?

Date of experience: April 16, 2019
New York
1 review
0 helpful votes
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Wonderful Service!
February 8, 2020

I had Greg help pay off my tires. He was very enjoyable and helpful. I would definitely recommend anyone to use the Flex Tire service.

Date of experience: February 6, 2020
Florida
1 review
0 helpful votes
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Great company
March 5, 2020

They made it easy to pay of my product in a timely manner. I will definitely lease another product from them. Great company.

Date of experience: March 5, 2020
Georgia
1 review
0 helpful votes
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Great customer service
January 20, 2021

Just wanted to commend Michael Greene for his professionalism and empathy during my call to your company. Awesome! Keep up the good work!

Date of experience: January 18, 2021
Florida
1 review
0 helpful votes
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The service was great
January 25, 2020

Customer service solved my problem and was able to help me with what I needed. Offers time to pay a past due bill.

Date of experience: January 24, 2020
California
1 review
0 helpful votes
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Hi
March 14, 2020

Cynthia hernandez is a good person very nice. Like working with her. She not mean to me like the other people in flexshopper

Date of experience: March 13, 2020
Florida
1 review
2 helpful votes
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Let me first explain, for the last 5 months I haven't had any issues with Flexshopper. Payments went fine, though they do charge a lot for their interest on your products... I was okay with it due to wanting to spread out payments over a year.

That said, I have noticed that on my research occasionally some reviewers were saying that out of nowhere Flexshopper will just randomly pull extra payments out of your bank. I never seen it but last week, they started this on me. Basically they pulled double on one payment, ended up putting my account in the negative. Now I been back and forth with their support and honestly their answers to their mistake is a system issue, no resolution or much say of what they will do to fix my account. Top that off, they now want double on one of my leases for late payment lol. So these guys are horrible, they are con artists I believe at this point. Most they do is eventually hurt your finances, support tells you to wait and see while you watch your account keep dipping lower with no action on their side. Honestly, I think these guys need a serious look into by financial police out there or some for of class action lawsuit the more I read reviews about them.

Sometimes it appears you get lucky and get through your payments with them but trust me if it goes bad with these people, they will not help you and try to lay blame on you for their own mistakes. As well try to take on even more charges as they put your bank account so far in the hole you will never get out of the problem. Figure warn people at this stage seeing I have been back and forth on my situation all week and still not gotten any help.

Date of experience: July 7, 2022
T-Flex F. FlexShopper Rep
over a year old

We apologize for your experience with FlexShopper. We appreciate you reaching out to us and would like to review this situation. Please send us a private direct message with the email address and phone number associated with your account and we will contact you to address this matter. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you.

Texas
1 review
0 helpful votes
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Bad service
May 31, 2020

I am disappointed with the whole process with flex pay prices are high and customer service is horrible never a straight response

Date of experience: May 31, 2020
Alabama
1 review
0 helpful votes
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The Tech was very professional and gave me the information I needed to fix my issue. He did it with a
Smile.

Date of experience: July 28, 2021
Ohio
1 review
0 helpful votes
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So nice and no judgement
November 10, 2020

So nice to deal with someone who knows what they are doing! Who is friendly and doesn't pass any judgement! Thank you!

Date of experience: November 9, 2020
New York
1 review
1 helpful vote
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Loan Sharks
February 15, 2024

The lease agreement set up to where they make a difficult for you to payoff quickly. I was told I can change my payment date to 1mo, but they don't tell you that you have to pay up front for the remainder of the month before they begin taking monthly payments. They also do not give you the option of beginning monthly payments until you have made four consecutive payments for 1 month. Its simple. You pay for 4 weeks and in the 5th week you make a monthly payment. They don't do that. You still have to pay the additional 1 week or the 5th week which means you're overpaying. The lease is set up for sneaky frivolous charges where they can make the most money out of you for an extended amount over the time. You actually wind up paying double for your purchase if not more. They also went into a previous account that they were not authorized to go into using expired credit cards from a previous purchase. They also entered incorrect account info phishing for a payment. They're crooked legalized loan sharks. I plan on filing a lawsuit once I pay them off and reporting them to the NYC comptrollers office and the BBB.

Date of experience: February 15, 2024
Kentucky
1 review
0 helpful votes
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Mavis discount!
September 4, 2020

Perfect experience thanks so much helped a lot car was fixed in fast time and I was able to get approved quickly

Date of experience: September 4, 2020
West Virginia
1 review
0 helpful votes
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Customer Serice Agent
February 13, 2020

I just want to let the company know that when calling into customer service I've always been very pleased with the outcome.

Date of experience: February 13, 2020
Kentucky
1 review
0 helpful votes
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If you have difficulty ordering online please use this company the guy I got just ordered my stuff for me and all I had to do was sign and accept

Date of experience: January 19, 2020