business logo of FlexShopper

FlexShopper

Overview

FlexShopper has a rating of 3.8 stars from 787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 12th among Marketplace sites.

service
194
value
174
shipping
150
returns
110
quality
154
This company responds to reviews on average within 7 days
+63
How would you rate FlexShopper?
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North Carolina
1 review
0 helpful votes
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Payments
February 5, 2020

Called up and I was treated with respect and understanding about my current situation and I have received the best possible help I could get. Thanks belinda

Date of experience: February 4, 2020
Florida
1 review
2 helpful votes
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Worst
October 21, 2018

They get your information then deny you don't apply to this place you better off going to a store at least you're person to person and can see what you're purchasing horrible place

Date of experience: October 21, 2018
Idaho
1 review
0 helpful votes
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Cynthia was very helpful in answering all my questions she was very helpful thankyou so very much. I would recommend flexshopper to everyone because of the great experience i had.

Date of experience: August 13, 2020
West Virginia
1 review
0 helpful votes
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Melissa Manis and Jair Buchanan have gone out of there way to assist me in my purchase. They were fast, kind and made sure all my questions were answered! Great team!

Date of experience: November 9, 2019
T-Flex F. FlexShopper Rep
over a year old

We are glad to hear that our team is doing a great job! Thank you for your business and feedback!

FlexShopper

Rhode Island
1 review
0 helpful votes
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DO NOT BUY FROM THEM! At first I thought this site was great. I ordered a printer and weekly the money is coming out. I then order a computer right after I did I get a call from a friend and they are giving me one. I tried calling not after an hour to cancel and I could not get through at all on the phone. I went to the website and finally got a hold of an agent and he said that could be cancelled but not guartanteed, that I could refuse the package. Well, I called the next day and it was confirmed the computer was cancelled. Guess what I got on Saturday... the computer! I was so mad! I called and wanted it picked up asap... no, of course not. I then spoke to this young lady and she talked to her manager and she said she will have a sticker sent so computer can be sent back. I then cancelled the desk... didn't want anything to do with them. They said it would be all set... well guess what I just got, that is was shipped. I am going to call Fed x and hopefully be able to stop the package in it's tracks. I am going to have to close the checking account I am using so money will not be coming out; which I'm sure it will. I will pay off the computer this week. I would not order from them at all! Like someone said; FRAUD!

Date of experience: September 22, 2020
T-Flex F. FlexShopper Rep
over a year old

Thank you for providing your feedback. We are truly sorry to hear that standard was not met in your interaction with us. Together with our partners, we are doing our best under difficult circumstances to deliver, cancel and return orders quickly and safely. It is possible that there may be unforeseen delays but we will do our best to communicate these to you. Please know that we remain dedicated to getting you help you with your specific situation. Please get in touch with us on (855) 353-9289. Mention this review and request to speak to our Customer Service Manager and we'd be happy to help you out. You can also direct message your contact information so that we can reach you..

Georgia
1 review
0 helpful votes
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Customer care
June 6, 2020

I love Flexshopper, I was able to get a much needed item and I didn't have to make a down payment. I want to give a shout out to Sabrina K for her excellent customer service. Thank you Sabrina!

Date of experience: June 6, 2020
North Carolina
1 review
0 helpful votes
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I am so grateful that I stumbled across this site. My experience thus far has been an absolute game-changer! I am a photographer/Videographer that needed new gear to enhance my business but couldn't afford to purchase gear outright. Flexshopper came to the rescue and has since helped me raise the production value of my business. Ultimately I have been attracting more clients which have increased my income. I am truly grateful beyond measure!
About two years ago, I ran into some financial trouble due to being laid off of my job. This situation hurt my credit score. I am so blessed that Flexshopper did not hold my credit score against me! I'm just grateful that Flexshopper has decided to take a chance on me... I will never default on my account. This has been a game-changer for me and my business. In addition, the customer service has been so amazing. CYNTHIA, one of the customer service agents was so pleasant and kind to speak to. She definitely represents the company well! Once again, I am so grateful for my experience! Don't think twice about doing business here!

Date of experience: August 1, 2020
Texas
1 review
0 helpful votes
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Cynthia is amazing!
July 28, 2020

Honestly, I'm here to brag about my account manager, Cynthia! She is so helpful and always pleasant to speak to when I call! She cares and I can tell!

Date of experience: July 28, 2020
Illinois
1 review
0 helpful votes
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Cynthia Rodriguez
August 1, 2020

Cynthia was a great help. Gave me a better understanding how to pay off my items. She was pleasant and a delight to talk to. Thank you Cynthia for all your help. Have a Blessed dear

Date of experience: July 31, 2020
Ohio
1 review
6 helpful votes
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RETURNS
December 11, 2023

I ordered an Apple Watch Ultra and realized it was the original instead of the Apple Watch Ultra 2. I immediately contacted Flex shopper and canceled. I was assured that it was ok to proceed with ordering the correct watch. The incorrect watch arrived in shipping 2 days AFTER the correct watch. I then had to go through what is called their "return request" process. They asked for photos which I sent. 2 Days later a return label was shipped and I called and was advised that a stop payment would be automatic. What they failed to clarify was that the stop payment only happens for a few days and that they would proceed to withdraw from banking until it appeared in their system. I called back and was hit with the additional details that I will never receive a refund for what has already been paid toward a device I never opened and had originally canceled. This company is not forthright and I will NEVER shop with them again. I highly DO NOT recommend this company as they will keep their hands in your pocket as their scam hides behind the fine print of their shady contracts.

Date of experience: December 11, 2023
Texas
1 review
0 helpful votes
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IPad Cover Return
January 21, 2020

Very helpful and polite... so friendly... made my dreaded return issue a breeze! Ordered the wrong iPad cover and they made it so easy to return and reorder the correct case.

Date of experience: January 21, 2020
Texas
1 review
0 helpful votes
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Great fast service
January 18, 2020

Cynthia answered my questions quicky and correctly, she even advised of options I was unaware of. She went above and beyond with a smile in her voice.

Date of experience: January 16, 2020
Texas
1 review
0 helpful votes
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Billing
June 3, 2020

I want to recognize Rushana in the Billing department for her outstanding customer service. She is very good at her job and understands the importance of how to help her customers

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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Best Tent to Own Site
January 28, 2020

I have made several quality brand name electronic purchases including an ipad and an apple watch. I have enjoyed my products immensely and have had no problems

Date of experience: January 28, 2020
California
1 review
0 helpful votes
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Was very helpful to my situation and quick with resolving anything I asked. Very polite and patient with everything. Look forward to continue to work with him on paying off my items!

Date of experience: February 7, 2020
South Carolina
1 review
0 helpful votes
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Great service
August 28, 2021

Very helpful thank you... customer service was very helpful for me I will be using flexshopper again and I will be telling my friends and family about flex shopper..

Date of experience: August 27, 2021
Georgia
1 review
0 helpful votes
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Cynthia was very professional and answered all of my questions regarding setting my loan together and my options. Her knowledge of the product helped me in making my loan decision options

Date of experience: August 11, 2020
Pennsylvania
1 review
0 helpful votes
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Great Experience
August 7, 2020

Flex Shopper Has allowed me to make purchases for my home whenever I need to. I've even used my spending power to buy gifts for family. I love flex shopper forever

Date of experience: August 7, 2020
Louisiana
1 review
0 helpful votes
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Great customer service
January 13, 2020

I've dealt with flex shopper on many different occasions with different purchases and I am always been great and the customer service has always been wonderful.

Date of experience: January 13, 2020
Texas
1 review
0 helpful votes
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Cynthia provided excellent Customer Service to me and my family today. Her professionalism and customer service skills was phenomenal. It's was a pleasure to work with her.

Date of experience: December 26, 2020