Overview
FlexShopper has a rating of 3.8 stars from 787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 12th among Marketplace sites.
Cynthia was a pleasure. She was courteous, professional and extremely helpful. Everything you expect from customer service and so seldom receive anymore.
I had a wonderful experience with Christina And another great woman I spoke to, ashamed I forgot her name. They didn't rush me and had empathy for my situation. Thank you
I order a laptop and docking from Flexshopper, the laptop was returned but I'm still being charged for it. I made a request to return the docking but I keep getting the run around.
THANK YOU FLEXSHOPPER GOT ALL MY THINGS 2 DAYS FLAT AND YOUR ON MY BEST COMPANY LIST. THEY SENT MY ITEMS TV BED COMPUTER HALF OF NORMAL PRICE AND IN HAVE THE TIME ANYONE ELSE I HAVE BAD CREDIT AND WAS APROVED IN 2 MINUTES FOR 5000 THANK GOD FOR FLEX SHOPPER
I ordered a floor Air Conditioner on the 28th of April from the Personal Shopper using Amazon as the supplier. Checking Amazon's website, the item I rented from Flexshopper shows two day delivery and the Flexshopper Customer Service Rep I spoke with says I may not get it until May 22,2020. I don't know how they order from Amazon and I do not understand why the delivery timeframe is so different. If Amazon uses their own delivery personnel I won't be able to track it at all because Amazon uses their own internal tracking numbers for their Customers so I will have to keep calling Flexshopper until I get a delivery date. Very inconvenient!
I would recommend this site to other and have. Payments are easy and flexable. The over after a year or evan if u pay off in 90 days works out to about the same or less then if on a credit card
The man named JB assisted me in a billing issue, and he got it fixed very fast, and I was happy with his polite, and patient understanding!. Thanks JB
Phenomenal, Cynthia checked in with me prior to charging my card for the full amount that would allow me to pay off the account balance in 90 days. Great job!
Cynthia Rodriguez was extremely helpful, understanding, caring, and kind. Her attitude and customer service is phenomenal! She went above and beyond to help me today, and made me feel appreciated!
Very helpful. And took her time with me
When finished she asked had she helped me with everything I called in for.
It's very nice to receive proper customer service
Lost my sorce of income fell behind that being said the manager was gr8 bout it i got a 1 time exception to pay off with the 90 day price since tax day is coming around
They automatically debit my bank account and then tell me I'm late and take 2 payments a week Still proceed to tell me that I'm behind how can I be behind if you automatically take it out of my account and I have proof to prove it what they are doing is called theft by deception stealing extra money out of my account
We appreciate you reaching out to us, we are sorry to hear about this matter. We would like to address and review your incident. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will assist you or provide the email address and phone number associated with your account in a private direct message for assistance as well.
I was looking to buy my son a PS4 but didn't have cash on hand or credit, found FlexShopper through a friend and couldn't be happier, now I'm paying a low weekly amount and will soon own the system outright.
Worse than payday loans and when calling customer service, she only kept repeating the same answer as it was prescripted due to lack of knowledge. I had a balance of $5.00 and within 2 weeks they charged an additional $10.00 and said "they take out the payments as previously". Well, if you don'[t owe $15.00, why are they still taking out $15.00 instead of just what is owed ont he balance. I paid twice as much for the cheapest tires which turned out to be the most expensive by the time I paid it off. READ THE FINE PRINT BECAUSE YOU WILL PAY 500% IF NOT MORE IN INTEREST ALONE.
Customer service hung up on me because she didn't have an answer as to why they took out my weekly amount when the weekly amount was not owed on the balance - less than half was still owed.
DON'T USE THEM - CUSTOMER SERVICE IS OBVIOUSLY PROVIDING PRE-SCRIPTED ANSWERS DUE TO THEIR LACK OF ANY KNOWLEDGE OF HOW LOANS WORK OR EVEN THEIR OWN WEBSITE.
VERY RUDE CUSTOMER SERVICE -
Thank you for the feedback Mary. We are sorry to hear this happened and would like to clear up any confusion that may have been caused. We also want to apologize if any one of our representatives delivered anything less than stellar customer service. We hold ourselves to a high standard and we see that was not met in your interactions with us. We'd like to further investigate this matter with you to ensure you receive the proper information and any errors are corrected. Please reach out to us and request to speak to the Customer Service Manager. Mention this review. We will also try to reach you based on the information provided.
Sincerely,
FlexShopper
I bought an ipad here for a christmas present and tell me why the item already came with damaged. So I called customer service after waiting for so long to reach someone they told they would replace it blah blah because iwasnt going to pay for something that has damage. Yet they said someone would e-mail with more info onhow to return it but no I didn't get any email at all annnnd they charged me that same week. Like wtf i called onviously they would be close bcause its christmas week and the holidays they're busy so now i have to give a damaged present because the new item wouldn't be able to come on time and nobody even reached out to me after ive been told they'd fix it don't even waste your time they're items are mostly used.
The weekly payments weren't bad at all and even when we couldn't pay them on time, Cynthia worked with us to ensure we got to keep our stuff. Highly recommend!
They don't allow you to change your address online. I requested or an order to be cancelled and it never was, instead they shipped the item to an address thats over three hrs away from me and then told me I needed to go to the address and refuse the shipment, everybody I spoke to was rude and instead of helping me figure this all out. I WILL NEVER USE THIS WEBSITE AGAIN
Thank you for reaching out we appreciate your business. We are sorry to hear about this situation and would like to address this matter. Please send us a private direct message with the email address and phone number associated with your lease agreement and we will contact you. You can also contact our office via phone at (855) 353-9289 and an agent will assist you.
Just want to say how helpful JB was with helping me with my account. He made the whole experience great. Thanks fkexshopper for great products and great customer service
I truly appreciate this service to keep my car running to survive when I didn't have the money to pay! It's hard out here but this makes things a little easier to breathe
From the start of contract I have been on time with my payments. Now they are taking double payments. Customer service are the worst because they say they cant do anything about it.
We are sorry to hear you're having trouble. This doesn't sound right. We'd like to further investigate this issue with you. Please send us your direct contact information in a private message or contact our Billing Manager at (855) 353-9289 and we'd be happy to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeannie, we appreciate your business and apologize for any inconvenience you've experienced. Our team
Is committed to address this matter. Please send us a direct message with the email address and phone
Number associated with your lease agreement and we will contact you to assist. You can also call our
Customer Service department via phone at (855) 353-9289 and a representative will assist you.