business logo of FlexShopper

FlexShopper

Overview

FlexShopper has a rating of 3.8 stars from 787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 12th among Marketplace sites.

service
194
value
174
shipping
150
returns
110
quality
154
This company responds to reviews on average within 7 days
+63
How would you rate FlexShopper?
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Massachusetts
1 review
0 helpful votes
Follow Mark G.
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Amazing Supervisor
February 5, 2020

I Ordered From Flexshopper And Am Absolutely Thrilled With The Supervisor There His Name Is Albert. When I Accidentally Put Down The Wrong Address For Delivery And Panicked Albert Made Everything Right. He Even Contacted Me Multiple Times To Make Sure That It Was Changed And Then To Follow Up To Make Sure I Did In Fact Recieve It. I Am Now Enjoying My Products And Am So Happy With Flexshopper. Joyce Also Was A Great Help! I Will Definitely Be Using This Company Again. Thrilled!

Date of experience: February 4, 2020
Oklahoma
1 review
0 helpful votes
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I actually considered Uninstalling and deleting my account regardless of the good deals you can actually get on the platform. The verification and anything you do after the initial application is quite a mess. Had to call customer service and have them explain the different services they offered to me and how they actually worked because their FAQ section is useless. The asking grace for this company was Ivan. The fifth representative I called. Not only was he knowledgeable and friendly he actually confirmed several times that everything was the way it should be. If they over fix their platform and do full Android integration, not that hard plenty of companies will do this for you for so cheap, and get rid of some software bugs the average person would use this service for their primary means of shopping for big ticket items, not just whims. To reiterate, the one person changed my review from an account deletion to full on happy. Thank you. Also he was the only one to offer a survey email, and for good reason.

Date of experience: December 5, 2020
Michigan
1 review
0 helpful votes
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I love their service. It was excellent. Joyce was so patient and helpful. My order was abit challenging but she help me step by step to get through the process. Thanks a million.

Date of experience: July 14, 2019
T-Flex F. FlexShopper Rep
over a year old

We are glad to hear you love our services and that Joyce was such a great help. We will be sure to pass the message to her as well.

Thank you for your feedback and business!
FlexShopper

Indiana
1 review
0 helpful votes
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That's a joke I make 3,200 a month and you won't let me get a damn 200 dollar coffee machine. What else can it be. Well you can take your little company and shove it.

Date of experience: December 7, 2021
T-Flex F. FlexShopper Rep
over a year old

We are sorry to hear about the issue you're having. Our Customer Service team will be happy to investigate further. Please call 855-353-9289 and an agent will assist you.

Indiana
1 review
1 helpful vote
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Last January I bought 2 65" Vizio TVs and 2 Xbox's. Well still making payments. Both TVs and 1 box does not work. So on a $2500 RTO (rent to own) or lease I've paid $5800 in the end. Tried calling customer service and good luck. They could not understand me so guessing their CS is a 3rd party not from the USA. All I wanted was to return the TVs so I can have something to watch. Problem is shipping back on a box I don't have for 65" TVs is not easy. I knew right away it was bad business when an unmarked box truck 3rd party delivered it. All I am saying is do not buy electronics from them. So for $5800 spent all I have to show is 1 older Xbox. I'll never use their service again. Please read reviews before you buy from these leasing companies. Sadly I still need a TV. They also will overdraft your account even if you call, ask, and get approved to hold a week on payment. So if you want a weekly nightmare flexshopper is the place. It's not about the money. It's about the defective products.

Date of experience: January 23, 2022
T-Flex F. FlexShopper Rep
over a year old

Hello Brian,
We appreciate you reaching out to us, we are sorry to hear about this matter. We would like to address and review your incident. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will assist you or provide the email address and phone number associated with your account in a private direct message for assistance as well.

Arkansas
1 review
0 helpful votes
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This Company is as shabby
November 22, 2020

Here is what I went through with these people,
Computer Warranties, are not even a subject as they claim the computers are Brand New and the Monitors are Refurbished, as far as Registering your device you click on the Registration window and your information, is Automatically placed, after putting in your personnel information you click register device, the damn thing with not register, says the number input does not match their records even if you put them in manually, My opinion is that this company is a fly by the night outfit, with Technicians that do not know what they are doing, I suggest you all go somewhere, Stop Auto revolve so they cannot charge you for junk products I have read many reviews, it is sad this company is living a lie, I challenge them all, and I will file a complaint to the Better Business Bureau. Becareful of Scams, these people are damn good at getting your money, and leave you with Junk..

Date of experience: November 22, 2020
Illinois
6 reviews
2 helpful votes
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I actually found delivery fast. Payments are reasonable. ( just too much for my low income). The terms are for a year which seems reasonable. So far no complaints

Date of experience: May 19, 2022
Georgia
1 review
3 helpful votes
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Please don't use them
August 12, 2023

I was a bit skeptical about using Flexshopper but decided to anyway. I really wish I would've followed my gut. I placed the order and then had a change of heart almost immediately and called and asked them to cancel. They said it could take two days to process a cancel request and that it wasn't guaranteed. OF COURSE, it shipped before they could process the cancellation. No biggie. I actually did want the electronic, I was just kinda sketched out about the company.

Well, the item gets here and seems to be working fine. It worked all throughout setting up and the first time I used it. The second time, it suddenly was having trouble registering one of the controllers. I tried syncing it again, still didn't work. Found a step by step guide online and did what it said, still didn't work. Tried charging it, doing system and controller updates, closing out all the apps, restarting it, factory resetting, none of it worked. I messaged Flexshopper and let them know of the issue. They asked if I wanted a return or repair. I picked return because no way should I be having to get a brand new item repaired after using it twice. They said they'd email me instructions on returns and never did. Meanwhile, I checked my bank account and they've been double charging me every week for the one item.

Please don't waste your time with this company!

Date of experience: August 12, 2023
California
1 review
0 helpful votes
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I don't necessarily recommend any rent-to-own businesses, but I gotta say their customer service is great. Edric helped me out loads as well as many others.

Date of experience: January 15, 2020
Georgia
1 review
1 helpful vote
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BE CHARGED FOR A TV THAT I NEVER RECEIVED
June 10, 2021

So I ordered multiple items 2 portable speaks a Tv and a Vacuum

I received my bigger portable speaker that had the tracking number of my TV

SOMEONE MISTAKENLY PLACED THE TRACKING NUMBER FOR MY TV

THE PACKAGE THAT WAS DELIVERED WEIGHS 3 pounds I have called flex shopper a million times with still no resolve

I have a picture of the package and tracking
Flex shopper is trying to rip a good consumer off no one has responded to me for a month now

Date of experience: June 10, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello James A,

We appreciate your business and apologize for any inconvenience. Our team is 100% dedicated to your satisfaction and would like to assist to rectify this matter immediately. Please contact our office via phone at (855) 353-9289 and a Customer Service representative will assist you.

Thank you,
The FlexShopper Team

Colorado
1 review
20 helpful votes
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Thought it would be a good idea to get a couple of tvs to finish off my game room. I cam across Flexshopper while searching for options, thought it was a good idea. The prices were a little inflated but not to bad as to turn me away. Went through the sign up process, ran into a few issues soni had to call in. Got on the phone with someone really quick, but the lady was kind of rude. Told her my issues and all she wanted me to do was clear my browser history. Thought that was really weird so I didnt do it, but I told her I did. After that she just told me to wait for an email and hung.

Waited nothing happen. Called again and got a really nice woman who helped me out and got me up and running. Then I went shopping!

Found two tvs I wanted and added them into my cart. The total for both was a little under $600 with a monthly of $25. I was ok with that and was about to check out. I always look and the fine print and came across this (see pictures below).
They wanted an additional $800 for rental fees!
That's madness. After that called back had them remove my profile and delete all of my info.

Just going to go to the store and buy what I need!

Date of experience: January 26, 2020
T-Flex F. FlexShopper Rep
over a year old

Thank you for the feedback, Brian. We are checking into the experience with our representative that you had and our sincerest apologies for anything less great customer service. Our lease agreements are set up for weekly payments and we offer multiple payment options. The screen shot you've posted shows the cost of the rental if you complete the 52 week lease term. If you want to avoid paying any additional leasing fees, you can pay off your lease at any time and save money. You can always take advantage of the same as cash price. We hope the additional information is helpful. Feel free to contact us if you have additional questions (855) 353-9289.

New York
1 review
1 helpful vote
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Leasing items is super easy, but returning them is such a slow process.
I would not recommend FlexShopper.
I regret not using my credit card, especially since I have 0% interest offers.

Date of experience: November 14, 2019
T-Flex F. FlexShopper Rep
over a year old

Oh no! Something sounds off and we'd like to investigate the return you had. Please get in touch with us on (855) 353-9289. Mention this review and request to speak to our Customer Service Manager and we'd be happy to help you out. Thank you for your feedback!

Florida
1 review
0 helpful votes
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Excellent Service
August 23, 2021

All around quality experience so far. My initial credit line was generous and interaction with staff when questions arose was friendly, patient, and helpful. I'm very satisfied as a consumer so far.

Date of experience: August 22, 2021
New York
1 review
0 helpful votes
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Great service!
August 15, 2020

They do their best to help with any needs you need. Cynthia a billing specialist always keeps in contact with me incase I need any type of help with Agreements or Arrangements. Thank you Cynthia!

Date of experience: August 15, 2020
Georgia
1 review
4 helpful votes
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I made an order on January 2nd and immediately right after I made it I called to cancel because I had changed my mind. The woman I spoke to told me that she canceled it and if it still arrives to decline the order, however I could not do that because ups dropped it outside my door. So I called flexshopper customer service once again and described my problem, and I was told I would get an email describing how to return it. Here I am three weeks later, and no email, the item is still sitting in the box untouched. And I was charged for an item that I did not want. NEVER AGAIN

Date of experience: January 25, 2019
New York
1 review
1 helpful vote
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Worst company ever
August 28, 2020

Supposebly have credit to buy stuff but I can't buy stuff until they say I can which has been 3 days now I needed my stuff then I need to wait for them to send a order to the store and wait for the store to get it ready if you'd think they'd jump right on it making double the amount but hey screw it

Date of experience: August 28, 2020
T-Flex F. FlexShopper Rep
over a year old

Thank you for sharing your experience. We'd like to better understand your experience and help speed things up for you. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager.

Illinois
3 reviews
1 helpful vote
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I live on a cash basis only; I do not have or want credit cards, but sometimes, especially around holidays and/or birthdays, I would like to get something and might not have enough saved. (I also wanted to replace some furniture that was outdated). I have purchased over 30 items with FlexShopper! THIRTY+. Never had a single issue; no double charges, no unauthorized debits... I find the other reviews to be ridiculous. It leads me to believe people are not reading the fine print; if you do not purchase the item in the 90 day period you will pay more, a lot more. Remember that! I have never gone over the 90 days - I don't purchase anything I don't think I can pay off in 90 days.

I have purchased:
Apple MacBook Pro (2)
Home speaker entertainment system, including speakers, receiver
Best blu-ray player on the market
Apple TVs (2)
Dyson Vacuum (2)
Family room sectional
Library leather couch
And so much more.

Absolutely not a single issue and customer service has always been professional and helpful.

Date of experience: October 17, 2019
Massachusetts
2 reviews
1 helpful vote
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To sell they are great, but if your purchase arrives damaged, forget it they never respond... but they continue to charge your account... 15 days waiting for the return process and I have nothing yet

Date of experience: August 24, 2020
California
1 review
0 helpful votes
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I am very happy with flexshopper. They are willing to work with you and my account representative Anthony is great. They are much better than their competitors.

Date of experience: January 17, 2020
California
1 review
0 helpful votes
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Honestly the idea of Flexshopper is very intriguing and I would be all for it except the customer service is HORRIBLE. I have yet to receive any real updates on what is going on and instead of their focus being on keeping the customer happy they would rather have me sit her in limbo.

Date of experience: May 11, 2021
T-Flex F. FlexShopper Rep
over a year old

Hello Natalie,

We appreciate you reaching out to us. We strive to assist with services to satisfy our customer’s needs. We apologize if you have not received any updates. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will be happy to assist you with more information on this matter. If you prefer you can provide your contact information in a private direct message a representative can contact you.

Thank you,
The FlexShopper Team