Five Below

From my experience, the Five Below in Temple Texas does not welcome people of color. On 5/3/24 I went there to purchase a few items for my grand-daughter's birthday party. First of all, no matter where I go, I always pay close attention to my surroundings, with that being said. Looking around the store I noticed that I was the only person of color in the store, but I proceeded to start my shopping anyway. When I was done with shopping, I proceeded to the self-checkout counter only to have the cashier(D) snatch up my basket and begin scanning my items. I was shocked when she snatched my basket, I wasn't expecting that. I noticed that the customer to the left of me was using the self-checkout and so was the customer to the right of me. I looked around at both self-checkout's and it dawned on me that they were both Caucasian and I was the only person of color in the store.
I questioned the cashier (D) as to why I was not allowed to use the self-checkout(D) she stated that the customer to my left only had one item and that the customer to my right had begun scanning her items before (D) she could stop her. REALLY! I politely expressed my outrage and left the store. When I returned to my vehicle it dawned on me that I had just given a racist person not only my business, but my money. I returned to the store and returned the items and demanded a refund. I will not support a racist person nor a racist business. A thief does not wear a sign nor a color. That was my first time going to Five and Below and that will be my last time. We need to put these people and businesses on blast when they blatantly discriminate against people of color. Please pay close attention to the businesses that your money is supporting.

I went to the Five Below at Great Northern Mall we got to the store at 7:25 the store closes at 8:00 the sales associate and a manager at the door said they were closing and we could not come in close when we went back by after going to another store and shopping and can I asked if what time they close and she said at 8:00 I asked why they then said that we couldn't come in the store and the girls had oh I didn't realize what time it was sound don't call each other Five Below at Destiny mall if you want to shop because they won't let you in the store

Food everywhere, blunts on the floor, just disgusting. Needs new management. It's ridiculous and unsanitary.

Prices are average however beware of check out it's self checkout which I detest if I have to be my own cashier and bagger then lower your prices and have hand sanitizer at the register it's very unsanitary to use the machines and no one wipes them down they are as bad as Walmart I will not shop there again along with Walmart not getting paid to be a cashier or bagger and very unsanitary

Please change the store name there are merchandise up to 20,00 I was in the store today and wasn't expecting the high price, very disappointing. Very sad.

This is my go to to stock up on affordable gifts for Christmas. Fast shipping too. I have never had an issue.

June 15 2019 I emailed customer service the info below. Today is July 16 and they never even responded!

I just called your customer relations line and the greeting states a message may be left, or alternatively, an email may be sent via one of two email addresses.

I wanted to leave a message and the call disconnected after the greeting states goodbye.

I was visiting your store on Northwest Highway in Dallas Texas first thing Saturday morning (around 9am), for the start of my shopping spree.

As I approached the entrance a lady possibly around 30 years of age, slender, brown hair in a shoulder length ponytail was hauling items out for sidewalk placement.
I said hi, are you open yet?
She responded with a look of disdain and then looked right past me as she continued to haul the items out.

In disbelief I said wow I know you heard me and that was rude, are you open yet?

She mumbled something and then shrugged both shoulders, with both palms facing upwards and said you see the door open!

With eyes and mouth agape. I said well sometimes stores need a few minutes to set up and I didn't know if it was 9 yet (I'd just seen hours on the door.)

I then said forget it, with your rude a**!
I'm calling headquarters right now!

I have never had something that inconsiderate or rude happen in a business in any recent years.

My son has long recommended the store and this was my second visit-the item I bought yesterday was not in working condition.

I will stick to mainstream stores-I didn't get 20 feet inside Target without being greeted by three employees.

Do something about that lady!

Revise your phone greeting menu to actually accommodate the options that are stated.

First time in the store, horrible experience if I treated my residents like this I wouldn't have a business.

PSA-Do not, and I repeat, DO NOT buy this fart spray for your child. I bought this at five below as a stocking stuffer for my cousin Joey, but decided to give it to him today. In all honesty, the disgusting side of me was so curious about what it smelled like and really didn't want to wait til' Christmas. Big mistake. BIG MISTAKE. Joey was excited to get this vomit-inducing demon spray, and I told him to just do a tiny squirt. Ha, wtf was I thinking a 9 yr old was gonna do with this?! I swear he summoned the strength of Thanos, and half the bottle of this death juice was emitted all over the friggin living room, and unfortunately, on me as well. There is a 5 second calm before your nostrils get assaulted. Then BOOM! I don't even know how to describe the repulsiveness of this $#*!. I'm not sure what kind of farts are supposed to smell like this, but whoever created this needs to see a gastroenterologist STAT. I guess you could compare it to a rotten carcass in the middle of August, covered in Parmesan cheese and curdled milk. Anyways, we both start gagging uncontrollably. After about 10 minutes of this insanity, me scrubbing off 3 layers of skin, and the rest of my apple scented concentrated room spray was used, there is still a hint of this Satan spray left. Now it just smells like $#*! covered apples, "crapples" if you will. So just a heads up, spare yourself this bs and buy your kids ANYTHING besides this.

My wireless mic keeps going dead and i hate your guys service you guys are some scamers do not
Ever

They have the nicest people! Every time I go into a store, they are so helpful. I love visiting & will be back!

Bad experience from an employee when I was trying to return an item back! Store manager was helpful but the employee was not.

Very unprofessional!

I have been trying unsuccessfully to purchase a fairly large order, over $300 in things for my son, fillers to just have around the house, floats for the pool, games for him and his friends etc things that I don't really expect to last much longer than a year or 2 max. Tho I have to say a lot of the things I have gotten there or my sister and her kids, have held up surprisingly well. ——
My issue is w the website & the app. Days. Days I have been trying to shop and put this order thru and half of the items I clicked "add to cart" are not there on the website, I can't remove or add anything anymore at that point. It just sits there—doing nothing. The App omg I spent forever adding things to my cart—-only to go to check out and see "YOUR CART IS EMPTY" message and was like whaaaaaat?! How?! So I later went to the website only to have basically a very similar issues. Come on what is this?! Fig it out bc u just lost an order of at least $300+ bc I've had it. I'm tapping out. I wld give the WEBSITE & APP- 1 STAR. 1. it's failed me.

As far as a review of the PRODUCTS I feel obvy if you r paying on avg $5 for it l mean I wld hope ppl r not expecting to get these top of the line, really well made wow products…right? U paid $5.00! Lol smh Tho tbh most of what I have seen and or purchased in the past serve their exact purpose or better — some ppl feel these products shld perform at a much higher level…. Well I wld say go get the much higher level of whatever then n it will!

I hate five below I bought a pair of headphones there for my iPad and they wouldn't work so I'm not going back there ever again

I went there and got French tip nails and there was no glue and no sticky stuff to get the nails on I am very upset

I bought headphones that didn't work. Tried to return them and the manager Brittany was rude as hell.

Cashier stood at register ordering customers to checkout themselves...? What are THEY paid to do...look STUPID?