Five Below

I absolutely love Five Below. It has truly become my number 1 favorite store. I have been able to find multiple items of interest that I have loved. I have and will continue to recommend this store to people I know.

I worked at five below for couple months and they never trained me at all just threw me on the cashier and they never helped me they got one person on cashier and five on floor and the manager sucks and they was really
Rude to me and very disrespectful an not understanding
They don't give you enough hours anyways I would recommend never let your adult daughters or sons work
Here at all. And the manager at ******* mark was creul and was being mean and was accusing a black child of stealing 24 dallors which I never stolen in my
Life and yelled at me so bad that he made me feel terrible as I worked there

I went there and and bought mochi and then noticed there was a warning that there was led I it and that could lead to cancer and many more and they are a kid store but selling witchcraft things ad many more this store needs to be shut down!

I bought 3hand held fans, and with the first usage, they began smoking and caught on fire. It has been reported to the company and manufacturer, but please do not buy this product. It could have been much worse had we not caught it in time. One was completely turned off, and burned a placemat it was sitting on. Had we not come home and caught it, it could have burned our house down!

I bought 4 jigsaw puzzles of various number of pieces. Each of the 4 puzzles did not have the correct number of pieces, pieces that fit no where, miscut pieces, design - design correct but didn't fit in space, inaccurate picture on box or poster, flimsy broke easily. I would recommend never buying puzzles there or from anywhere if not made in USA. I switched to American made have done 10puzzles no issue

I made a purchase on July 17th through Five Below's website for three items intended as gifts for my daughter's upcoming birthday.

Despite FedEx indicating that the packages had been delivered to my address, they are nowhere to be found.

My attempts to seek assistance from FedEx were unavailing.

Subsequently, my interaction with a customer service representative named April at Five Below left much to be desired.

In addition, a separate Walmart package also scheduled for delivery via FedEx today went missing. However, my experience with Walmart's customer service was quite positive, as they promptly offered me a refund or replacement without attributing any blame to me for the missing packages.

I want to emphasize that I took great care to ensure that my delivery address was accurate.

April's response, in which she stated that while they would refund the money, I would not be able to place future orders for delivery to my address and would have to use an alternate one, was not satisfactory.

This proposed solution presents a significant logistical challenge, as I cannot order items for delivery to an address other than my own.

Please refer to the email below for further details.

April (Five Below)
Jul 20,2024, 10:53 PM EDT

Hello Kaytee,

Thank you for sharing this with us!

At this point, can only assume that your package is lost or perhaps stolen.

You will be issued a refund today that will be applied to your original form of payment. Please allow up to 7 business days for this to reflect in your account. In the meantime, if your package does show up, please let us know.

Due to this incident, we ask that you use an alternate address for any future orders that you place as we will no longer be able to accept orders to this address.

Thank you and our apologies for the inconvenience.

April
Five Below Customer Relations

I will NEVER purchase products from this brand again. Just horrific customer service.

Most of the items at 5Below are cheap garbage. Most of it hurts your ears, and will snap extremely easily.

Meanwhile, a good majority of the items feel like cheep knockoffs from Amazon or Bing.
The self-checkout is the only good thing for people with chronic anxiety.
5Below - Marshfield WI

Only shop here if you're looking for a cheap version of the item your son/daughter asked for.

I walked in with a group of several people. The two women by the door said nothing.
I let it slide. I was just going to grab my cart and get what I came for. But then I overheard them. The blonde one was practically whisper yelling about another I assume employee. Someone trying to check out had to ask them several times just to get help! I cannot believr the poor customer service! They went right back to gossiping and we're still there when I was trying to check out! The younger woman helped me when my card wasn't working. But that blonde woman was so rude! She greeted customers with such a terrible tone. You could tell she just wanted us all to leave so she could finish her 'conversation'.
I will not be returning to this tricounty fivebelows!

Book section in Mount Pocono. Horror children coloring book show people worshiping the devil. Books on witchcraft and spells. Book on Satan. Nothing on Jesus. Apparently they must worship the devil and express such horrors in coloring. Books. Will never shop there. Should go out of business

When I bought these headphones at first, I though it'll be easier to listen to music while working out or at school. But when I listen to music, it sounds like I'm listening to an ear rape compilation and it hurts my ears due how sounds sensitive I am and the comfort didn't help, I was in a car ride home one time and they hurt so bad. Today this morning, I went to grab them and put it on until I heard them snap. I didn't want to deal with the annoying kids at the bus, so I just kept them on and it still hurt my ears and very difficult to listen to music, I just want to listen to Set it Off and K/DA in peace without taking them off to fix my ears from hurting too much.

I have trying to resolve the instore pickup order issue:

1. I sent an email asking how it works and never heard back. Please see screenshot on the attachment to this email.
2. I have tried multiple times to contact your customer service number and have not spoken to anyone to date.
3. I went into the store on 12/2 and spoke to a few employees who never seen or got the order after I paid for it.
4. I finally got to speak to someone in the Peoria Crossing store today around 2pm and they have no knowledge of my order at all. I have attached the order information and the 1st email that I sent looking into this. I made my order on 11/26 and got the items you shipped. I have been trying to get some help and gotten none to date. An I keep hearing we did not get it and not sure who you need to contact. That is not good business and I am extremely frustrated with this situation. I would like to get a follow up call from a LIVE HUMAN BEING WHO I CAN SPEAK TO HELP LOOK INTO THIS FOR ME. Finally spoke to the store manager today who advised me there is nothing he can do and would to contact Customer Service care center which Yet have not heard from yet

I was excited about ordering a couple of things online at 5below in Michigan. First order warranted a partial refun as a store credit. I ordered something else. I kept waiting to get an update as to when the package would be delivered. I finally received a notification that my package was delivered. It was delivered to a unknown address in Grand Rapids. I live 50 miles north in Big Rapids. The address numbers weren't even close to being the same. I've tried several times to get ahold of them. After much hassle trying to submit a request to them, I give up. I will never shop with them again.

The candy is old and hard. The chips are stale. I think it is a scam. You buy the old food for cheap and then mark up the price. It should be discounted for being old. The liquorice was hard as well.

I purchased a wireless mouse, the box indicates there is a USB receiver in there. No there isn't. None of the boxes have them in there. This is false advertisement.

Almost everything is designed with lgbtq or witchy, or blasphemous things. Will never step my foot in this store again. It used to be different. So sad.

1 TAKE the store DOWN I ordered the led lights for 35 bucks in the 5 and over side and I ordered 2 of them and they are like I got 4 and 3 of them DONT WORK so get a better store and be better and I would pay *******000" for them to stop scamming people like that b******es