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FineArtAmerica is a marketplace that connects artists and art buyers. The site sells on behalf of artists: art prints, posters, and ceramics, among other art forms.
FineArtAmerica has a rating of 4.7 stars from 2,620 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FineArtAmerica most frequently mention high quality, customer service and timely manner. FineArtAmerica ranks 11th among Home Decor sites.
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Love at first sight! The creative team and high-quality work. I can recommend this service to everyone.
Very timely in processing order. Very satisfied with my card, photo is very unique. Thank you.
I received a framed item that I had some questions about. I was able to communicate with their distribution center and they were most helpful in resolving my issue. I would not hesitate to order from them again.
This service was fast. My pictures are beautiful and came in perfect condition. I am considering ordering another print. I would definitely and have already recommended this gallery to my friends and family.
Easy ordering, many print mediums to choose from.
Appreciated photos showing scale of print on a wall.
I bought an incredible piece of art photography on metal that is absolutely gorgeous. It arrived carefully packaged and is a joy.
On May 6th I bought two prints (I need to say that the quality is very good). As per website you would have to wait 3-4 business days for the prints to be ready to be shipped. As nothing had been shipped after that time frame, I sent an email asking for some help. No answer. After sending a second one I was told that I had to wait for 9 business days. Why wasn't the email sent to you hadn't mentioned that?
The prints were shipped on May 19, but I just got them at the beginning of June. On top of that, there was nothing in big bold letters saying that printings were inside of the big envelop. As a result, they were pushed inside of the mailbox.
My experience with Fine Art America was very good. Customer Service responded promptly and my painting was well packed.
It is a very easy process. Select your art and how you want it. My piece arrived and looks amazing.
This is the second portrait I've had framed through FineArtAmerica. Both arrived in a timely manner, and both were beautifully done and ready to hang.
My order was a little delayed due to the problems with the pandemic, but communication with this company was great about explaining the issues. The quality of the print and the nice job on the framing was excellent. I was extremely impressed with how well it was packed for shipping. I ordered a large print 18 x 24 framed, but it arrived in perfect condition, not one scratch. I will order from this company again.
Fine Art America puts out a good product, nice matting and frame for the artwork. They were somewhat slow in getting the picture, matting and frame put together, but it may have been because of the CoronaVirus thing going on during that time. That is the only reason I gave them 4 stars instead of 5, but, again it probably was due to something they had no control of. Shipping was fast and the artwork was very well packaged.
Purchased 4 frames prints a month ago. Supposed to ship in 3 days. Every week I checked in and got a vague excuse. Called today for a refund. I was told package shipped. I asked for tracking number. They said they didn't have one. Then they got mad at my questions and hung up on me... Horrible service! Spent over 2k and this is how they treat me!
Ordered framed picture on 5/8/20. When I ask questions they just send a canned response. This was a present and when I ordered it there was a 4-5 day production. Now they have posted 10-15, but mine is already past that.
It was easy to order the items. There was an unfulfilled expectation that I would be getting emails telling me when my items were shipped. That never happened so I had to continually sign in to my artist's website to check on my order's status. That is why I'm am giving such a low rating.
... how beautiful all the products I have ordered from Fine Art America have been. The wide selection of images is phenomenal and the quality of prints and sharpness is amazing. Great customer support. Everything comes out looking just the way the site shows the item, often they look even better!
Fast, nice, all the good things i love the way my little project turned out, so i say to you thank you for your part
Answer: FAA is a Terrible Company and I think most if not ALL 5 star reviews are Fake! I was a member there for 4 years and it was all downhill. Stayed as long as I did because I was still making sales. But they WENT OUT OF THEIR WAY to block me from any Features or posting in communities. Order from them and you'll be very disappointed. Shipping costs are very high and if you want to return something they'll make you pay shipping AGAIN! The quality of the work they ship is also disgraceful. They even use a fake Corporate Address. STAY AWAY FROM THIS HORRIBLE COMPANY!
Answer: I have been a very loyal and outspoken fan of Fine Art America until I had to deal with their customer service department regarding two defective pillows I received. I have tried calling. I have tried leaving messages. I have tried emailing. I have not gotten an accurate and clear response to my inquiry on these pillows. So, yes, now I am posting a negative review which is quite unfortunate. I will also go to the site you mentioned and post my review there also. Fine Art America needs to up their customer service quality, immensely.
Answer: You answered your own question - you haven't done ANYTHING. How do you expect to be found? You have to advertise. There is plenty of information in the forums on the site on how to do that. If you upload and sit, that's all your doing. You have to tell people you exist. The site only prints the work. This is also the wrong place to ask this, ask in the site and you'll get a flood of answers. I also can't say much here because i need to see the quality of your work, is it well presented? Do you have keywords, descriptions, are you adding work all the time? Do you have social connections and so on. Its a lot of work. ---Mike Savad http://www.MikeSavad.com
Answer: Technically there is a phone number for customers when you log out. While not ideal, it might work if you call that number. Otherwise use tech support and be sure to use a gmail address.