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Why are there so many bad reviews?
asked by Steve S. on 12/5/16
4 Answers
Also I am not a Fine Art America representative as they state under my name (sitejabber added that) I am an artist there and have been very pleased with all my purchases.
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FAA has been in business for 10+ years and has served millions of satisfied buyers during that time. Sitejabber generally tends to attract negative reviews. Here are thousands of independent reviews from satisfied buyers on a different review site: https://www.trustpilot.com/review/www.fineartamerica.com
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customer service is severely lacking
I am an artist the BACK BONE of the site and if you have a question good luck have written four times asking about a sale they made no answers.
I had to find out via the blog really the blog.
If FAA cant answer questions how do sell with confidence at all?
I am an artist the BACK BONE of the site and if you have a question good luck have written four times asking about a sale they made no answers.
I had to find out via the blog really the blog.
If FAA cant answer questions how do sell with confidence at all?

answer your emails and provide customer OR artist answers dont put them off you'll just get more bad reviews

tomjelen@comcast.net
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FAA has very poor customer service so the reviews are bound to be negative for this reason alone. In addition, the listed expecting shipping times are not always accurate which can cause problems too. Their quality of printing is decent. But, it's not excellent. I use them for fabric products. I avoid using them for any fine art printing or projects.
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