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Why are there so many bad reviews?
asked by Steve S. on 12/5/16
3 Answers
FAA has been in business for 10+ years and has served millions of satisfied buyers during that time. Sitejabber generally tends to attract negative reviews. Here are thousands of independent reviews from satisfied buyers on a different review site: https://www.trustpilot.com/review/www.fineartamerica.com
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customer service is severely lacking
I am an artist the BACK BONE of the site and if you have a question good luck have written four times asking about a sale they made no answers.
I had to find out via the blog really the blog.
If FAA cant answer questions how do sell with confidence at all?
I am an artist the BACK BONE of the site and if you have a question good luck have written four times asking about a sale they made no answers.
I had to find out via the blog really the blog.
If FAA cant answer questions how do sell with confidence at all?

answer your emails and provide customer OR artist answers dont put them off you'll just get more bad reviews

tomjelen@comcast.net
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FAA has very poor customer service so the reviews are bound to be negative for this reason alone. In addition, the listed expecting shipping times are not always accurate which can cause problems too. Their quality of printing is decent. But, it's not excellent. I use them for fabric products. I avoid using them for any fine art printing or projects.
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More questions about FineArtAmerica

What fees or commissions do you charge per sale? How do i disable the option of selling the items I don't want my art to be on (mugs, pillow etc.)? What do I have to do to get my 10 paintings off your site? I deleted them twice and you keep offering them up for prints. (against US copyright laws) Hi all, Some reason I am having more views of my work than people buying it.. is there any reason this may be? I've had NO results trying to contact FineArtAmerica via their site -- one of your representatives has claimed to a customer that "after several days of back-and-forth e-mails" with the artist -- ME -- that they are refunding his order -- I HAVE RECEIVED NO EMAILS FROM FINEARTAMERICA about ANY problems with ANY orders! I have tested the internal email system, and can send an email to my account, so I know the email system is working. I am a PROFESSIONAL artist, and this is simply unacceptable! CONTACT ME at either RielArt at outlook dot com or uukiboo at gmail dot com NOW Thank you, I have had artwork on Fineartamerica for approximately 2 years and have not done ANYTHING. How do I get my artwork showcased or found at all? For example, I have several angel paintings on there and if you type in angels it takes 497,000 trys to find any of them. Page after page and nothing of mine comes up. I love the concept of FAA, but I don't like the not being recognized ever, at all. I have bought some bags and so has a friend of mine, outside of this nothing has happened. Maybe I don't know how to use your site, I need to be trained and given instructions as to what I am doing wrong. Or is it the site. Thank you. I would almost bet that I will not get a response from this post. What do you think? https://www.sitejabber.com/reviews/www.fineartamerica.com This site gives terrible reviews of FAA. Very rarely do I see FAA advertising. Why would you advertise on this site and not others? I am not giving a review but am definitely concerned with what \i see here. Interested how many pictures can I try to sell and I have thousands and getting very good I paint also but dont have here to make prints they have all sold. Prices for picture prints that sell. yes i do have lots of questions... have some time? I just uploaded 5 images using bulk uploader but they are not listed/displayed. I tried uploading one of them singly and that failed. Where might they be?

More questions about FineArtAmerica

What fees or commissions do you charge per sale? How do i disable the option of selling the items I don't want my art to be on (mugs, pillow etc.)? What do I have to do to get my 10 paintings off your site? I deleted them twice and you keep offering them up for prints. (against US copyright laws) Hi all, Some reason I am having more views of my work than people buying it.. is there any reason this may be? I've had NO results trying to contact FineArtAmerica via their site -- one of your representatives has claimed to a customer that "after several days of back-and-forth e-mails" with the artist -- ME -- that they are refunding his order -- I HAVE RECEIVED NO EMAILS FROM FINEARTAMERICA about ANY problems with ANY orders! I have tested the internal email system, and can send an email to my account, so I know the email system is working. I am a PROFESSIONAL artist, and this is simply unacceptable! CONTACT ME at either RielArt at outlook dot com or uukiboo at gmail dot com NOW Thank you, I have had artwork on Fineartamerica for approximately 2 years and have not done ANYTHING. How do I get my artwork showcased or found at all? For example, I have several angel paintings on there and if you type in angels it takes 497,000 trys to find any of them. Page after page and nothing of mine comes up. I love the concept of FAA, but I don't like the not being recognized ever, at all. I have bought some bags and so has a friend of mine, outside of this nothing has happened. Maybe I don't know how to use your site, I need to be trained and given instructions as to what I am doing wrong. Or is it the site. Thank you. I would almost bet that I will not get a response from this post. What do you think? https://www.sitejabber.com/reviews/www.fineartamerica.com This site gives terrible reviews of FAA. Very rarely do I see FAA advertising. Why would you advertise on this site and not others? I am not giving a review but am definitely concerned with what \i see here. Interested how many pictures can I try to sell and I have thousands and getting very good I paint also but dont have here to make prints they have all sold. Prices for picture prints that sell. yes i do have lots of questions... have some time? I just uploaded 5 images using bulk uploader but they are not listed/displayed. I tried uploading one of them singly and that failed. Where might they be?

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