Figleaves

I wish I had read reviews more carefully. This Company purports to do business in the U.S., but the way they run credit card charges means that you will incur foreign transaction fees unless you happen to use a card that doesn't charge such fees. The issue is the lack of transparency - they need to tell customers to use a card with no fees.

Separately, their return service stinks. You get stuck paying to send your items back to their U.S. address (my 4 suits that didn't fit cost nearly $20 to ship), but they will not refund your money until the items arrive in the U. K, and they process them. It appears that they do "pick ups" from the U.S. to the U. K. less than once per month. From what I can tell it will be at least 5 weeks from the date they received my return at their U.S. location until they process the return. Awful. Further, their email responses are defensive, stuck up and unhelpful.

I ordered several sports bras from Figleaves to try on and select the best. I kept my chosen product and returned the rest. First they denied having received the returned parcel until I showed them proof of postage, then they admitted the same day that they in fact HAD received it and that a refund had been issued and would be credited within 3-5 days. A week later, no refund. They either ignore emails or reply back saying they have already refunded or other lies. Each email is signed from a different person who obviously does not have a clue about any previous conversation. Fortunately I paid by credit card so I stand a chance of getting my money back through a long and tedious chargeback process, but the whole experience has been thoroughly time consuming and stressful. I will NEVER shop at Figleaves again and I urge anyone else to avoid them like the plague. I strongly suspect they are nothing but liars, fraudsters and thieves.

I received a swimsuit which was opened, the crotch sticker was removed, and it was covered in deodorant stains. I sent an email with good photos to their customer service, and was told that I needed to send it back, and they would "look into it". They swore up and down that it was a new swimsuit when they sent it. I don't appreciate being called a liar by a company I was so loyal to. It's disgusting being sold used intimate items. I will not every buy anything from these guys again.

I had to return a bikini as the top did not fit as the picture depicted, ordered another set which was reduced in a sale, as an exchange to find 2 days later the price rose -this is before they have processed my return. They then said that it would be at the higher price but as I'd paid by Paypal they could not process the exchange at a higher price. I have used this company to buy lingerie many times and had been happy with them but their refusal to honour the price I ordered at is unacceptable, I had even spoken to one of their advisors about this before I posted the return and told her the selection. They really don't deserve customers! Will not buy from them again

I have still not received my package. I was sent a fake tracking number for Hermes Tracking. The package that that number was linked to ended up somewhere in Germany. I contacted customer service, concerned that my package may not be delivered to my address. They acted like I was an idiot for questioning it, and told me that they do not offer international tracking (very odd, every other store does this without batting an eye). So the number they gave me was fake. It was just for show. I have spent over $130 AUD and though this was a reputable site considering ASOS sells their items. If you want to purchase from them, go through ASOS. I had only used their website because ASOS didn't have my sizes (out of stock). Carrying the same sentiment as previous reviews, I do wish I'd checked the reviews for Figleaves more carefully. Regret, regret.

I love that I can find my bra size here. However my only qualm is how long it takes to receive the item. I know it's because it's in the UK and they have to send it out through international mail. I'm not sure if there is even a way to expedite the shipping without an additional costs to the customer, but I most certainly think it's something they should look into.

The additional shipping cost for each item makes me hesitant to order more than one item. There should be more promotions where if you spend over a certain amount, the shipping is free or you can upgrade to a faster shipping at a better price.

Lately, I have been looking at bras I like on this website and seeing if they have it available on Amazon. Sometimes I even get a better deal at Amazon and I also get it quicker. Even if the bra is the same price or higher, it's worth the extra cost to get it sooner and Amazon won't charge you b for each bra shipped.

I should've researched for reviews of this UK company before I got into this mess. It appears it's standard to drop the ball when it comes to foreign shipments. I live in the States and thought I'd be happy ordering from Figleaves as their prices are very competitive. They also offer a huge selection of lingerie. I placed an order on Apr. 28th & up to now I don't have my order delivered. I did not want to pay the enormous additional cost for tracking. So I have no idea where my order is whether or not it's actually lost/stolen. I contacted Figleaves customer service & they keep telling me to continue to wait. The first rep. Told me to wait a couple of days (that was May 10th). Still the package didn't show up on the 10th so I contacted them a second time; the next rep. Says to wait until the 13th before they can help me! Firstly why they charge for tracking is beyond reason as every other merchant offers it for free. Really soured my mind on ordering from them again after this!

Dear all please check your bank accounts immediately for this scam. A payment goes out if your account each month on your debit/credit card and will appear as shoppers discount co uk or an abbreviation of this. It will be for a small amount usually £10-15 a month. Whilst you will not have knowingly authorised this payment it will have iccured when you have bought something in line and they offered you a discount often on your first purchase. I bought some underwear from fig leaves in October 2011 and have discovered that I had inadvertently by accepting a discount on my purchase been signed up to this company. They have been taking)10 from my account each month since November 2011. Please repost this in your timeline and ask all your friends to check their accounts and stop this scam. You can apply for a refund which I have done but only time will tell as to whether I get it all back. It's appalling so let's stop them!

Ordered several bathing suits from figleaves. Beautiful web site and beautiful products, however I ended up returning most of the merchandise, as bathing suits are notoriously hard to fit, and I got hit with a $85 customs invoice on a $300 order, where I returned most of order! Ridiculous. Paperwork from US customers is so confusing and difficult to fill out, I'm not sure I can even get a refund. Web site should post in huge bold letters that customs fees are significant. When I wrote company to complain they said it is posted on site, however I did not notice it at all when I placed order, so it must be strategically placed. So disappointing as site carries beautiful products and its hard to find fitted suits for large busts.

Do not buy if you are outside the UK. I bought 3 bikinis and paid 25pounds customs charges. None of the tops fitted( their sizing is small) so had to pay another 15 pounds to return them. Fig leaves issued a refund which I did not request so then had to debit my account again for the bigger size. I lost 10 pounds on currency conversion. So when I finally got the very average product I wanted I had paid 50 in charges. Use ASOS if you are buying from overseas.

Do not order from here - they make you pay duty fees!
I ordered multiple bathing suits from this site and because the suits themselves were not cheap the order was a little over $600. During your checkout process there is a link saying you might have to duty fees but they do not disclose how much are give you an approximate range based on your order total. I just got a bill from DHL for $85 in fees. Had I known I had to pay that much I would never have ordered from this site. This is not very clear during your check out process. Needless to say I will never order from this site again.

I bought two items and returned it straight away (I just didn't like it) using the free returns label.

The Figleaves refund deducted the cost of the original postage, which is illegal for returns within 14 days. Their T&Cs said they deduct the cost of the return postage, but the person on their call centre said they were deducting the original postage. Either way, it's not "free returns".

My call to request the postage was refunded resulted in an argument about the law. Since I had researched this I was able to eventually convince the person that I knew that they had to refund this money, which they have now done.

I reported them to the Advertising Standards Authority for false claims about free returns. The ASA responded that I had a valid claim and they had written to Figleaves.

Figleaves have now removed the banner at the top of the page saying "free returns". They have also changed the T&Cs to reflect the law.

AND: I tried to post a review similar to the above on their website and they rejected it because "it did not meet all our website guidelines". They say they only accept reviews of the actual product purchased (which is very convenient for them, as that means THEY can never be criticised on their own website).

So: don't expect Figleaves to be nice or helpful. I now consider them a "gamer" who aren't interested in customer service, just seeing what they can get away with until they are forced by external pressure to follow the law. I was becoming a regular customer and will now never use them again.