FedExReviews 2,890

They said they came to deliver my package at 11:50 I was home and up by 8:30 no one ever ringed the bell I call customer service to ask why my package was no delivered even though I was home and waiting for my package she told me not to worry it would be delivered the next day at 10:30am it is 9:59 am right now and I still not did get a delivery! Why you ask because yesterday the driver delivered it to a drop site when I personally asked that they didn't when I spoke to the customer service Rep yesterday because the package contains my personal information. The tracker is bull$#*! u don't get any text alerts, just for safety reason I will not be using fedex ever. This Situation make me so uneasy.

When my package has arrived in the country of destination, they didn't contact me about the clearence documents i need to submit, they called me and asked for my email, i spelled it out to them twice (to two different people) and i didn't get any email still. I had to spend three days keep contacting them with no response, and when i finally reached someone to submit my clearance documents to, the package was still in delay at clearance many days. I am still waiting for the package to finish clearence and i am still trying to contact them about it. Do not ship with them.

C Cox is the worst driver I have ever seen he can't read address fedex needs do something I can't get orders that have been shipped fedex.im really passed right now

I left my Envelope to be picked up by FedEx at a Dollar General in the small town in Georgia where I live. It's was a notarized signature for a real estate transaction. I was told it would go out the next day.
A week later I was informed that it was never received by the addressee. We called Fedex customer service and gave them the info. That was 3 days ago and have received no call back. I tracked the package down at the Dollar General and had never been picked up and I was never notified. I have now picked up the package and left it at another pickup location. I was informed my Dollar General that Fedex Express has not picked up there for 3 weeks. Never again will I ever use Fedex.

I purchased an item from an internet merchant on 9/06/21. Said item was shipped via fedex economy on 9/08/21. Today is 9/26/21, and I have not received my package. After "jumping through hoops" I managed to speak with a fedex cs rep who said that my package was deemed lost, and that my only recourse was to contact the merchant to arrange a "reshipment". As the item is no longer available, I am "up sh*** creek". After seeing all the negative fedex reviews posted everywhere, I wonder why merchants continue to utilize this shipper. I will no longer purchase anything from companies who ship via fedex.

10 out of the last 10 deliveries I was to receive were late. Delivery status updates are now unheard of and you frequently receive "Updated Delivery Pending" notices. There have been occasions when I have attempted to wait for the delivery to ensure I was home, but that only results in wasted time.

Fedex give leasts importance to the customers and the packages how much ever the value of the items are. I talked to more than 10 agents and all gave me wrong informations and deviated me to different locations. I still didn't receive the item. Agents were not helpful and gave least importance to my problem. Worst customer service i ever experienced. They said the policy doesn't allow me to pickup the item from fedex but they only deliver to my home. But i am leaving out of town on monday and will be back only after 20 days. The item is 1400$ worth and they saying i have to leave it and travel. It was fedex who is responsible for delivering on time but did not. Now i am facing the consequences and agents are rude and doesn't solve my problem. My sender (at&t) contacted fedex as well. Even they said to fedex its not customer friendly and not helpful. If fedex is responsible for something, then why fedex put customers into trouble. If there is a chance, people prefer usps or ups or other services but not fedex. Even my friends and colleagues said the same about your poor customer support and mentality towards our problems.

Don't use FedEx ever is the slows shipping company in the world you will not get you product on time you will get it late

Horrible! Package scheduled to be delivered Wednesday even though it showed it was 6 hours away. Today it still shows its 6 hours away with no estimated delivery date and of course you can't speak to anyone when you call the customer no service line.

Building a new computer I ordered parts from multiple sources. Everything from FedEx was days late and several are missing. They don't even know where they are other than they were out for delivery and then gone. Getting customer service is a chore and then they were no real help. All items ordered from Amazon and Ups were on time or early. No excuse.,

I had the worse experience with a delivery of the package, which is still not received. Getting answers has been most difficult.

What happened to FedEx? You are terrible, constantly late or losing packages. Or my personal favorite…never updating your tracking info and it's already late and your delivery date is "still pending". Because of your service or lack there of, I will no longer order from places like Chewy because they only use you to deliver. You're destroying good businesses reputations. I only order from places that deliver with UPS now. Stop using COVID as an excuse. Amazon and UPS are doing just fine with their deliveries!

They had the package in my town and proceeded to ship it from town to town away from my location absolutely stupid waste of gas money and time I'm pissed

Dropped off a package at a drop box that is listed by FedEx to be picked up every weeknight by 6pm. Dropped off on Tuesday night well before final pick up and no tracking showing pickup Tuesday or Wednesday. Called customer service Wednesday evening well after final pickup, initially hung up on with no resolution. Immediately called back to find a very helpful agent who submitted ticket to request pickup. Now Saturday pm and still no tracking.

They lost one of my packages but to long ago and now they have delayed a very pricey package of mine that was supposed to be delivered yesterday. Called customer service and after trying to get ahold of a person almost an hour later I couldn't understand half of what they were saying. Terrible customer service and terrible shipping. If you can avoid using FedEx go with UPS or USPS

WHEN EVER I BUY ANYTHING ONLINE AND SEE FED X IS SHIPPING I KNOW RIGHT AWAY IM SCREWED. THEY NEVER FOLLOW THROUGH WITH ANY OF THE DELIVERY DATES. THEN YOU GET STUCK WITH THE VIRTUAL ASSISTANT WHICH IS USELESS. THEY HAVE A CRAPPY ATTITUDE. I WOULD NEVER USE FED X ON MY OWN. THE NEXT TIME I SEE FED X IS DELIVERING I WILL CANCEL MY ORDER AND TRY ELSE WHERE. FED X USED TO BE DEPENDABLE, BUT THESE DAYS THEY SUCK. I WOULD NOT RECOMMEND USING FED X TO ANYONE. THE LAST ORDER I P[LACED WITH AMAZON, RIGHT AFTER I PLACED THE ORDER, I GOT A TEXT MESSAGE FROM FEDX SAYING MY DELIVERY IS BEING RESCHEDULED. THAT REAL BAD WHEN THEY NEED TO RESCHEDULE 3 MINUTES AFTER THE ORDER WAY PLACED. IF I COULD GIVE LESS THAN ONE STAR I WOULD.

I consistently have issues with this company no matter what I am having delivered. My deliveries are constantly delayed. Recently we have a food delivery service that uses FedEx as their delivery company, and the packages continue to get delayed long enough that the cold packaged food has to be thrown out. I get updates in the middle of the day that the package that was already on the truck for delivery at 5am is now delayed for several (4) days. When I contact them I am told lies such as the driver attempted to deliver. When I have been home all day AND the tracking update specifically states that no attempt for delivery was made. One time I was told that because there was no one else near me with a package that my package was delayed 2 days to make the distance worth it. I do not live out in the country. I live in a town. I am often told that I need to make a chain of calls and waste my own time to find out what is going on with my package. When given a choice I would NEVER use Fedex if I could.