FedExReviews 2,892

I just received a package from FedEx. It's been raining all day and is wet out. I have delivery instructions on the web site and a sign on the front door. My preferences were ignored and 2 packages were left on my soaked front steps. When I called to complain, the pilot couldn't understand what my issue was and it took 5 minutes to be connected with a representative. She couldn't seem to help either even after a "brief" 5 minute hold. When I tried the virtual assistant it also couldn't help, so I am now writing this review. The delivery person just didn't care and there doesn't seem to be any way to get my packages delivered correctly. So frustrating! I have included a picture of the sign on my front door. I think it's pretty clear where packages should go don't you?

Local fedex got my package 5 days before it was supposed to be delivered so they held my package until the due date. Then, of course, they don't even deliver the package on the date they are supposed to deliver it. They had the chance to deliver it on time for FIVE DAYS and are still late.

Fedex shouldn't give dates or tracking info. Because they will keep sending you messages saying delayed every day! If a package says it's being delivered by FEDEX on a certain day. Always add a extra 5 days if not more onto that date... And don't expect to be able to track a package with FEDEX either. Because there never up to date. Always a few days behind. If I see something on Amazon now that I want. I check 1st to see who will be delivering the product... if it's FEDEX I will not purchase that product now. Because of FEDEX and there horrible customer service... worst company ever!

"Justice Here" I received my package from FedEx and this lazy driver left it on the grass near the driveway. I live near a busy street where anyone could have picked it up, knowing that packages are being stolen. He was suppose to have left it inside the patio near the front door at the least... Amazon has made a few drops including today and they brought it into the patio and even snapped a picture of it! I wish Amazon would do all my deliveries!

Per the title, FedEx has awful customer service, a broken website, and loses my packages. Their call centers are outsourced and their website provides little, if any resources to resolve issue. For example, I tracked a package I sent 30 days ago. The package was marked as delayed and I never received a notice. I called their outsourced customer service to be told I had to file a claim online because the package was likely lost. I'm now in the 14 day review period for my claim of roughly $1000, and if it is completed I will be mailed a check... a check! In order to set up electronic payment transfers I have to create a FedEx shipping account. No, no thew account I already use to login and track packages. It's a completely different account I will use to ship packages. When trying to register the account, no matter when I do it or what I change in the information, I'm given an error and told to call their terrible, outsourced support line to add a new account. Whenever (read: if ever) I get my claim paid for I will not be using FedEx by choice ever again.

I ordered a package from a company in Massachusetts on December 3. The company said "receive it before Christmas, if you order now." The company shipped it on December 13. It is now January 5, AND I STILL DONT HAVE IT! FedEx have bumped the delivery back 5 times, and my package has been in multiple FedEx centers (per tracking, SEVEN different centers) over the past three weeks. Then today, they texted that there was Delivery attempt at 12:18 pm. I was home! There was no knock, nor any delivery attempt door tag. I called them and they said it was keyed into the system wrong, and that I should receive it tomorrow. I'm beginning to wonder if I will EVER receive this item. 1 month to get from the East Coast to the West! RIDICULOUS! I will no longer do business with any company that uses FedEx for their shipping. Waiting a MONTH for a package is completely unreasonable.

My mother who has been working at your company for 2 and a half years was fired because some girl wanted to fight her. Again my mother worked here for 2 and a half years she had the same behavior every day and hasn't changed since. The case said the girl who wanted to fight my mom was apparently the victim. Why would you throw the case aside and just take the girls word for it and fire my mother who was happy at her job because some random chick wants to fight her? Very unprofessional.

Awful customer service. Package left at wrong building, street, and apt number. No help from company. They told me to just tell the sender they lost it. Wouldn't try to find out where it was. I had to walk around the homes around me to find it. I'm a small woman doing this alone. Going up to strange doors. Because they wouldn't help at all. Not virtually, not in their stupid automated customer service, not even a real person helped. Ridiculous.

Driver backed in to my entry gates and pushed the pole over and i can not get in touch with no one this is crazy they have no options for property damage i seen him do it got his truck # and have it on video cameras but no one will contact me back.

I ship very important document to india on dec 1,2021 (tracking **************) which FedEx said we will deliver on Tuesday dec 6,2021, it was very important document for me which cot a lot money to make them, i paid 127.00 to make this happen on time but can you believe that FedEx deliver those on next year January 1,2022 i made some request to please deliver those documents but then i have to have make another same document and mailed by usps they charge me a lot less money and deliver on time, I went back to fedex to just tell them i don't need these document any more, they said we are sorry we will refund the money but you have to wait untail we deliver these, ok i wait then i called to January 4th to get refund but the lady shock me we don't have money back guarantee and argue with me, what a joke.

I m send my package Monday and lm take as soon as service /4to5day Service but still eight working day And my package not send and I called customer care they say we send the mail and we need one more days and you need the patience and the customer care talk to rudely and cut the phone very bad experience

Must be the worst delivery company in the world. I will never buy anything online from companies which use FedEx.

How is this company able to turn a profit or retain customer? I'm perplexed, they can't commit to a delivery date if their lives depended on it. I'm not talking a day or two late, it's WEEKS. Once again, I'm not talking one package, it's DOZENS of packages in the last year.
FedEx, please do everyone a favor, get out of the logistics business, you guys aren't doing it right.

Delivery first became late. Then the driver showed he had delivered the package "lie" then FedEx said that they had the package for 3 days then promised it would be delivered the next day and they noted it was delivered again. It was not. This is the most unprofessional company and I will not do business with any company who uses them.

Takes FedEx 4 days to crate a label then another 3 days for me to call them to see where the fuc******my package at they tell me it was never scan or created they were just trying to tell me whatever no experience no ethics didn't even wanna try fed ex should be bomb there the worst company ever talling about confused and not know how to help customers probally cuz they so $#*!ed they just tell u what they wanna tell you they actually really don't know anything even with a track number they just bs u

I have been expecting a package that was supposed to be delivered 12/26, it is now 1/3 and I still dont have the package and the reps dont have any additional information. Fedex just keeps changing the projected delivery date to the next day then the next day when it doesnt arrive it changes it to the next day again. This has been going on for 8 days now. The tracking shows that its out for delivery on a truck for 8 days now but never shows. I am glad Amazon surpassed them in deliveries and will be grateful to know when they go out of business so they aren't an option anymore for sellers to send through Fedex.

I ordered a product with express shipping to make sure I had it in time. Two days after the expected delivery date the status stated "delivery option requested" with no notification to me or options to do anything on my account. I called customer service 4 times before they put me through to an actual person. After politely asking the representative about my order she put me on hold and subsequently hung up on me. I called again and after the representative said she wasn't sure what the issue was she put me on hold and and I was hung up on a second time. At this point I gave up and called the seller, which immediately worked with me and sent me a new product. Awful experience. Will actively avoid this company in the future and advise others to do the same.

I once again placed an order online and to my disbelief Fed Ex is suppose to deliver! I know, sounds like a joke but it's really a nightmare! Day 1... Customer Not Home/Business Closed. As you can imagine not only was I home, my adult daughter was also here. Once again I called CS and filed a complaint that I know will fall down the rabbit hole. Here's what I don't understand, when you call the can see EVERY delivery for your address! Why haven't they gotten a new, CAPABLE driver? Durham NC hub is unreachable so you have NO Choice other than to call the Corporate phone number *******500). Press 0 and you WILL get a live person! YAY! I'm pretty sure I'll get a refund before the driver actually finds his way out of his paper bag to make my delivery! People PLEASE STOP USING FED EX for your business deliveries!