FedExReviews 2,892

I'd give this company a zero if I could. Rarely do I receive my packages from companies on time (I've actually gotten a few to never ship via FedEx anymore due to problems). Their website is never working and never updates, nor does the company believe in transparency with those they are delivering to. Too many instances of "delivered" packages only to have them show up weeks and months later proving they were never actually delivered. Often times it will be "delivered" and then actually be "delivered" two-three days later. After a terrible continual experience of FedEx in my area (I'm not the only one), I sought out to talk to customer service who proceeded to hang up on me after asking them to further investigate why they're not only not delivering things, but also do not have up to date or working tracking sites that continually to report errors. I've lost hundreds of dollars worth of packages probably going into the thousands of dollars form them over the last 5 years. I wish I could report a complaint instead of writing this stupid review as this is essentially equating to theft and negligence of a company to deliver services without incident. I've never been more frustrated with a company before in my life.

I was a bit curious that a package coming from Denver to Vancouver BC would get shipped to Memphis and the tracking scans for the next dew days were from Memphis. Maybe that's normal but it didn't seem like a
A very direct route. Finally I had a delivery scheduled by 8 pm and after shovelling snow and waiting for a delivery at 7:30 the status changed to DELAYED. An hour later it changed to BY THE END OF THE DAY, ON TIME. But again. No delivery. The following day I could see it had arrived in Canada and I got a delivery update. Today Before 8 PM! Great! 40 minutes later it changed to PENDING with no delivery date available. This is now Friday night and I see they do not deliver on weekends. I am waiting for a car repair part so I can't drive to pick it up and now I do not expect to see it until next week. When I ordered the part they said it would here in 2 days by Wednesday. Translation. At least a week later. Also you can not talk to a human about your concerns. Not the best experience, especially if you are waiting for an important item.

I'm pay 107$ for delivery next day! But I'm waiting 1 month! Don't see it delivery! FedEx very very bad!

The woo look worse served ever I was waiting for a package since 7 am and they said they came at 8:59 am they never did I keep calling them all day they told me they were gonna deliver the package again at the end of the day it's 7:29 pm and nothing I can't go to get it because I'm a disabled person and I told them now I don't know where is the package they don't give me any updates and the documents I was waiting for are really important that's why they send it to me over night every time I call they just keeping telling the same thing so now I don't know what to do

Damaged, lost, 16 days to deliver, lost again then top it off they out and out lie about deliver. How can a company this bad stay in business makes no sense!

I recently placed an order for which the vendor selected FedEx as their shipper. I signed up for detailed tracking and followed the parcel closely. On the indicated ‘day of delivery' I checked again and, according to the tracking information, it had been delivered an hour or so earlier although there was NOTHING delivered. I immediately filed a claim with FedEx hoping my promptness of response would enable them to locate where they had actually left my package. It has now been several weeks and there has been absolutely NO response to my claim! Obviously, they just don't care. Since I used PayPal to pay for the item, I have filed a claim with them for reimbursement due to ‘Non-delivery' of my order! I am content to let the vendor fight their battle with FedEx. I certainly can't get their attention! I would give FedEx a zero rating if it were possible.

Hello,

I ordered two-day shipping through FedEx on body armor for security work. Although FedEx claims the armor was delivered, it is missing. Packages are stolen sometimes, and I live in an inner city. Other carrier services, however, place packages inside the mail room or leasing office of my apartment building. If the package was stolen, it was likely placed outside the building. If it has not been delivered yet, FedEx should update their tracking system, especially for customers living in densely populated areas who might be weary of theft. FedEx claimed a successful delivery two days ago. If the shipment is delayed, instead of claiming it was delivered, they should complete the shipment and return the extra funds I spent on two-day shipping.

After corresponding with FedEx, they have offered no recourse so far. To prevent future loss of potentially hundreds of dollars, I will likely refuse to purchase items now from businesses that ship exclusively through FedEx.

Brom

I ordered a product and did ship alright but when the driver dropped my package off he did so along with six more packages that were not mind and belonged to several other customers in my local area. When I called over six times in trying to get the driver back to pick up these other boxes I got a total run around. So now I wound up with several boxes sitting on my front porch. Making me a target for porch pirates and unsavory type characters to worry about. I can not bring them inside due to I do not know when or if this driver is coming back to pick them up. Fedex is really letting down these other people and putting an undue stress on me.

I order constantly offline, this is the absolute worst customer service I have ever had to deal with, i called 4 times today to get snotty representatives! I paid $140 for an expedited parcel to be shipped and delivered Friday January 7th and they give you a complete run around. "The driver left, have to switch to Canada post etc". Now they tell me I have service and duty fees and my parcel won't be shipped till Monday fedex and another 5 days delivery through Canada post, if I woulda known I woulda spent the cash and drove to the city! FedEx your company is garbage, you need to pick up your game and do your job the way you're suppose to! I will never be ordering anything shipped through this company again! Absolute trash! I'll stick to purolator

Please update your services you're a hundred year behind. SMH your rates are so ridiculous yet it's impossible to see where my packages are before delivery. Fix it so people can have better options so as not to have their packages stolen

FedEx is a terrible company they are constantly late with delays, they treat your cargo like trash, and damage packages regularly, there's no reason that this company should be in business...

I haad an exchange package, the first package was delivered to the correct address. The second address was delivered to the wrong address, there was no change of address in the system, so I don't understand why or how they made this mistake. I spoken with 4&5 different CSR they all act like its my fault

In the past month two deliveries by FEDEx were not placed at door or on patio, nor was the buzzer pushed for access to building. One weighed over 100 bs and was going to be left in common area until a resident indicated I could not lift it. BTW the 100 lb pkg was put on a cart which the condo provides and the UPS driver help him place it there, I mistakenly gave him a good review not knowing that he was planning just to dump it in the common area until the resident told me of the situation. This building is for active seniors, I am over 80. Today I received a photo of a package indicating it was delivered; not recognizing the location but looked (within 10 minutes of delivery) at my condo door and patio. (no buzzer again). Package is not here. Drivers are not responsive to the needs of residents, All other services, Amazon, Kroger, UPS seem to understand. Fedex cannot be bothered.,Why do they not care about good service? This their regular pattern.

I am beyond frustrated with fedex drivers, My 7 year old is smarter than most that come to my door. Is it seriously that difficult to ring a doorbell? If you knock like a girl do us a favor and RING THE DOORBELL! WE CANNOT SIGN FOR A PACKAGE IF WE CAN'T HEAR YOUR GIRLY KNOCK. I was informed that it would be re-delivered the following day... Guessing they don't know what "the next day" means either. I HATE BEING LIED TO. Get your $#*! together FEDEX!

Fedex consistently loses my packages. Representatives say they will open a case file but nothing is ever resolved. I don't have much trust in customer care since agents say they will phone back but they never do. I am now leaving feedback for vendors in the hope they will switch to a better shipping company.

If you are a business and need to ship something and only have fedex to use you are better of delivering it yourself i hate when i order something and see it's coming fedex essentially if its a pressing item with UPS you could at least count on your package being delivered on time if not 1-2 days early with fedex expect 1-2 days late never even on time also it's irritating when you see your package is in your town then the next minute they send it 4 hours north justvto send it back the next day or the day after. I can see why they have such a low rating

I am not sure why company's continue to use this service they are always behind on there deliveries and constantly having problems I have had 8 packages in the last few month come 4 days later than originally posted.Ups never had these issues and actually usually is early with there deliveries company's please stop using the company!

If zero stars was an option, I would have chosen that. Can pick up or deliver in a timely fashion. Doesn't have anyone to help. Only automated or non-english speaking help. If you don't have a tracking numver FORGET EVEN TRYING! I would pay double shipping if it neant NOT usung FedEx.