FedExReviews 2,890

I buy car parts for customer cars that I'm working on through an outstanding company that I have been buying from for years. Unfortunately they got into a contract with fedex recently and within just a few months, fedex has either lost or delayed four separate packages. Each time was a time sensitive order that caused me to lose money and inconvenienced my customers when they didn't arrive on time. This last one was the last straw for me—they lost $860 worth of parts. I'm usually a very patient and understanding person, but this is really starting to piss me off. This time around the tracking said there was a weather delay at a location only an hour and a half away and it is currently sunny and dry. Bullcrap. The day after it was supposed to be delivered I called and they said they would make it a priority and it would arrive that night. It did not. Two days after it was supposed to be delivered it still said delivery pending. I called again and they said they would make it a priority and open a case and as soon as they located it, it would be delivered. OH SO YOU LOST IT. Why didn't they just say so in the tracking from the beginning and open a case immediately? Why did they lie to me and say it was a weather delay? Why did they not notice or open a case for me when it was a day late? Why does this company suck so much? Stay away. Don't give them a dime. This company deserves nothing but bankruptcy.

We wanted to send a letter from Brazil to Peru. Paid almost $100. And nothing happened. Nobody contacted us. No one came to pick up the letter. In support, everyone transfers responsibility to different departments and different countries. Absolutely terrible service. Why work at all if the work is not being done? These two terrible companies FEDEX and DHL.

Stan.

Stay away from FedEx. Nothing but lies from day one concerning my delivery. Item picked up and traveled right through my town only to go over 500 miles out of the way. In the mean time FedEx employees telling me that item was at terminal on trailer waiting to be unloaded. This company must have a college instructing employees how to lie. All must have failed because they get caught. Stay away from FedEx, use the ole standby USPS. Horaay red, white, and blue.

We were traveling in Ireland and my cell phone was damaged and we needed a new phone. We had our son purchase the phone and ship it via FedEx priority ($230). The package (new cell phone) reached Ireland only to get stuck in customs. We were tracking the package and immediately reached out to FedEx to find out what additional information was needed. We were actually only 20 minutes from the Shannon airport where the package was stuck. The FedEx customer desk was of no help, we were told we needed a Federal ID number. We explained that we are not a business perhaps they needed our passport information. Filed a claim and explained were were only there for another 8 days. Called every day and was given the same information by different reps. We asked for the customs phone number and were told there is no way to get a hold of customs. We found that odd and tried to google it and found nothing and also spoke to our Hotel personnell they told us the same (no way to contact customs).
The end result is FedEx never delivered the package. Still in customs and no one has yet to contact us for what ever information they need. The U.S. Fedex customer service line was of no help as well. We were told we needed to pay for return shipping and that we would not be reimbursed... We were also told if we did nothing and the package was left at it current location that it would go into their "lost and found" and I the customer would be billed for the return shipping... If I refuse to pay they would send it to a credit agency... Now that was just a wtf moment and the rep from the Revenue office was just "oh well" you should have done your homework on international shipping and should have known that sending a phone to Ireland was going to be an issue with customs and that we didn't provide all the information we were suppose to? Go figure the experts in shipping didn't ask us for the required information just took our money.
I will tell everyone I know to stay away from FedEx at all costs because if they loose your package the sender is and reciever are out of luck...

I got a package today on my doorstep that was delivered using FedEx ground. The contents inside were crushed. It was a heavy duty container of pre-workout. Thick plastic container of it. It was crushed, looks like it was run over by a truck. Powder was visibly coming out the bag when I picked it up. It was CLEARLY damaged. The fact that the delivery driver thought that even looked remotely okay shows blatant disregard for his job and the care of packages. Very disappointed in FedEx Ground. I would not recommend.

Excellent service. There is a delay for one day but I was well informed about the tracking of my shipment

Never ever use this service, under no circumstances. We spent dozens of customer service calls and 4 office visits to be able to get our Fedex Home Delivery packages, as we were moving. They scheduled a pick-up at home and canceled last minute, just hours before when we had to leave home for our flight. Saying they can only come next day. Disrespectful toward customers, annoying customer service "professionals". Run from this company!

We've seen the constant pictures and posts of FedEx stealing and not delivering items. But me being a small business owner I ordered multiple items on multiple occasions. FedEx being lazy has decided not to deliver everything sometimes. Its depending on the driver and the day. But it has cost me thousands of dollars now. I never use them and have reached out to the company using them to please switch to UPS, because this company is horrible. I have never had so many bad things happen than with FedEx. I've now had packages stolen by drivers, items not even attempted to be delivered. Not sure how they are still in business.

Shipped my son a new hockey stick and guess what it never even made it out of Calgary. How does a package that is 73" tall go missing? We someone has a new stick and it is not my son. And now I have to sit and wait to see if they will honor the insurance value. Great Customer Service FedEx. Never again.

I don't even know why they say it will be there in two days. It never comes in two days. Always having to wait around so you can sign for something. But wait they won't be there on that day! So now you have to be there on another day. Inconvenient. Unfortunately, some things I buy use FedEx, because I wouldn't use them. They suck!

They have so many excuses NOT TO REFUND the fee I paid for overnight delivery. Plus they did not explain clearly the refund period to place the claim. Horrible customer service!

They have terrible service items never come on time and when they do make a delivery they literally throw the packages up the stairs because they are too lazy to climb a few steps I have watched it on my cameras every single time.
When they actually do climb the stairs they pile it up right in front of the door so you literally can't get in and if you are inside you are not able to get out without pushing the boxes out of the way with the door! UPS delivers to me all the time and I never have that problem they are much more reliable and nice and they are very careful with our packages.

Paid for 2 day shipping and the day it was to be delivered they decided to change the arrival date from 30, to 31, and kept it in Tennessee from 11:00am on 30th until 7:00pm on the 31st instead of bringing it 20 minutes away and delivering it on time, point is the package set at the Nashville office for 2 days and it was a waste of money paying for 2 day shipping for a package to be delivered in 4 days.

I don't know how or why they are still in business. Every package I ever get from them is either delivered wrong, late, or horrendous conditions. They are a joke of a delivery service.

See attached pic. Got 3 emails on the 28th One was at 9:07 in the morning saying the package was on in its way. At 6:38 PM email stating it was delayed At 7:14 PM I got an email stating the package would be delivered by 8 o'clock on the 28th But when I checked my package through eBay where I purchased the items it States the package wasnt attempt to be delivered

I placed an order, I chose FedEx two day shipping. The seller of the item shipped it right away Monday morning 9 AM, I live five hours away from where the shipment was sent from. It's a package I have to sign for, first it said it will be here Tuesday OK great I used a personal day so I could stay home and sign for it. Tuesday comes then it says Wednesday, Great now I have to take another personal day. Here it is Wednesday, now it's not coming until tomorrow I have to take another damn personal day. This is ridiculous I paid extra for two day shipping, now it keeps getting pushed back later and later it's only five hours away how is it so difficult for FedEx to deliver a package one state away? I'm starting to really hate FedEx, I had the same problem with overnight shipping on another package last month. My package like I said it's only five hours away, each day it's only traveling like an hour and a half. Absolutely ridiculous not OK. I've had so many problems with FedEx, I have completely lost trust in them.

About two weeks ago FedEx delivered a box to me with the box busted open and liquid laundry detergent running out onto the ground. A week ago I had a box on the truck out for delivery, the box was damaged and returned to seller. The box had 18 lbs of salt. I ordered the same again from WalMart and the box again got to the delivery truck out for delivery and the box was damaged and sent back to I don't know where. Today(3/29/22 tracking shows it to still be on the delivery truck out for delivery. Calling FedEx customer service does not help. I wish WalMart would use a different delivery service. To date I have never had a problem with UPS.

Fedex is a disgrace in terms of delivery. Liars, lack of reliability, do not use them!
Customer service is awful