FedExReviews 2,890

In the year 2021 when there was a lockdown and all the shops are closed in Germany, I decided to bring some of my needy things which included some dresses for my family
As you can find in the invoice list.

The price total amount of all the materials is sent is ******* INR (188.63 Euro today date) and paid 6685 INR (79.85) as shipping cost.

I was not informed regarding any extra cost which I need to pay after shipping the material here in Germany.

But in December 2021, all of a sudden, out of nowhere, I receive a Bill of 122.02 Euro to pay which is not expected.
The items are worth 188.63 euros but shipping (79.85 euros, paid in India) + extra payment + late payment charges come to 211 euros.
Had I any idea before that the shipment cost would be so much higher than items worth, I would never have thought to get items from India.

As a customer, I feel completely cheated and humiliated by FedEx Express Deutschland GmbH.
Being such a high-class service provider, I was not aware if this is what customer satisfaction in your terms means.

I'm curious to know if everyone there smokes meth. Packages lost, delayed or completely destroyed upon delivery. I have never had a good experience with a package that has gone through Olive Branch.

Ordered a part from Harbor Freight and the part on the first FedEx E-mail said going from Camarillo, CA to Ventura, CA (Southern CA), then to Tracy, CA (Northern CA). However, the item was delayed at the Tracy Distribution Center for three days when I called Customer Service for FedEx (I've had this delay several other times too). They said (after checking with Tracy) that it will be sent to Modesto, CA (Central CA where I live) and should be delivered by Monday, 28 Mar 2022.

HOWEVER, the following day after I spoke with FedEx Customer Service I receive an e-mail from FedEx stating that the package had arrived in SYRACUSE, NEW YORK (Ummm. That would be the east coast!) and delivery will be in another week (April 4th).

Called FedEx Cistomer service and they said that because of too many packages arriving at the distribution center they directed arriving packages to other centers... BUT NEW YORK when I live only 45 miles from Tracy, CA?

This is the third time I've had this problem with FedEx. Next time when I order parts I'll be sure to ask who delivers and if it is FedEx, then they lose my business as this is already costing me $$$$!

No 8170 7174 1260. After 6 days and the packaging not received I called to only find out that they can't read the recipient's address. I didn't get a call even though my email address and phone no was on the document. Was there a proper review from origination in Port-of-Spain to determine whether the air way bill was visible? More was required to get my package to it's location. I had to call to be provided with the information.

The delivery person NEVER RINGS THE DOORBELL AND NEVER KNOCKS ON THE DOOR. The delivery can lay on the porch for a week, no one uses the front door. At the very least they could come on the porch and RING THE DOORBELL.! There is only one step up and the DOORBELL is right there. These Drivers just throw the envelope on the porch and run away. The envelopes have laid there for days before anyone finds them. The job is to DELIVER THE ENVELOPE, NOT THROW IT DOWN AND RUN AWAY.!###

Fed Ex, simply cannot cut it. EVERY TIME I order something that uses Fed Ex as a shipper, it is Either Lost, Late or Damaged. 100% of the time. I am choosing my on-line purchases by looking at shippers they use from now on. If it is either Fed Ex or USPS, I will find one that uses UPS instead. It is that bad.
Why can't I give zero stars? They show the package is currently in my town finally, but there is a delay and they have no idea when they will deliver. Pathetic, useless Logistics.

They never deliver on time they use excuses like (Address) address unknown sorry lived here 20 years or (pending) running late or (rescheduling) don't have reason. I get txt message everyday they are going to deliver then get another saying delayed till next day. I have received 10 messages in 4 days and still no package now received another message saying delivery is set for Tuesday I'm not holding my breath

Hey, FedEx your voice automated line is NOT making my life easier. If I could've talked to a human rep sooner, we both would've gone our own days after a short call. Your automated system is so damn convoluted and it took me 20 minutes to navigate to see an option to talk to a human operator. Just WHY?

Whenever I use FedEx, the package has always arrived on time and sometimes it gets here earlier than expected time. I only have had 1-2 issues. I live off the road way back. There is 2 businesses on the road front. You would never see or even think there is a road there that takes you back to where I live. FedEx tried to find me and called to find where I was. They must have put me in their computer because I have no problem getting my delivery anymore.

I have not received last 3 of 4 shipments. Current shipment says attempted delivery but no one home. Have three different cameras and FedEx never came to driveway let alone to my house. Horrible that can't contact local office either.
Wish supplier's would use different shipper. I would never use FedEx.

Fed ex has a no gate code policy so they won't deliver packages sometimes but some drivers do deliver they are very inconsistent and lack the effort to make deliveries and when the drivers actually deliver the package the will throw it or slam it on the ground it's not just one driver it's all of them

There delivery drivers are lucky they can find their way home at night, because they sure can't find the right address for my last 2 deliveries and then costumer service tells you your claim has been denied because they never went to get the package back so you get screwed out of the package and your money don't ever ship FedEx

I was supposed to get a car part on the 24th of March. I scheduled a service for my mechanic that night. I signed up for updates and everytime I checked it was to be at my house by 8pm the 24th. I never received any update and there was no change on the website. It kept on saying delivery by the end of the day on the 24th. I ended up having to stay up late waiting for a package that never arrived and could only fix one issue with my vehicle... At least let me know that the package would not arrive on the 24th. Im going to ask all my vendors to use a different delivery service.

Ron and Charles delivered an epic packaging support at Old Colony Rd, Windsor Locks location for me. Great attitude throughout the challenge of my need.

I was told by the FedEx Customer service I could pay twice of regular shipping cost to get my package delivered in 3 days. I did pay for the 3 days delivery as said because of how urgent it is. Items shipped on the 6th February, as at 14th my package was yet to be delivered. I was calling the customer service and they keep transferring my calls to different departments and couldn't even locate the tracking of the package, the parcels originally meant for use on the 14th was no way near delivery, 15th still no sign of delivery and as usual the customer service couldn't help. The receiver had to go to their head quarter on the 16th and spend quite some hours before they gave him the package, then blaming it on the delivery driver who failed to deliver the package in his care since on the 14th February. I called for my refund and they told me I am not getting any refund because their policy states no refund on late delivery due to an emergency. What was the emergency they encountered in Nigeria, they couldn't give any evidence. They refused to refund my $185 for piece of document that could not be use and I lost everything due to them not delivering the item as scheduled. Do not ship with FedEx please, they don't keep to their words especially on international shipping.

My company ships through FedEx daily, unfortunately. Their corporate customer service is the worst I've experienced of any shipper. It takes many months to get a response and resolution for their mistakes of overcharges. They are a "black hole" when sending requests to their customer service departments. Local customer reps are a bit better but seem to have the same issues when trying to get the corporate offices to help.

Maybe they should spend less on golf and more on customer service.

This is my third time it's happened to me my god every time I lost my whole day it is medicine man we need to put on fridge

Driver sent email that my packages were delivered, but they were not. No picture was taken as proof. I checked immediately after receiving email. NO PACKAGES. I have wasted days attempting to find them. Every rep says they will trace and call with info -WHAT A LIE! I've called for 3 days and still no one knows where they are. Hate their stupid suggestions- look in the bushes, check with neighbors -ITS NOT A SCAVNGER HUNT! Idiot remarks. HORRBILE SERVICE, TERRIBLE AUTOMATED SYSTEM. Tells you something when the company doesn't want you speak with anyone in your own country so you might be able to track for yourself what happened to your packatges! Federal Attorney General needs to go after the stealing this company does from its customers. Or maybe customers need to unit and put together a class action law suit against them