FedEx

I have recently tried using FedEx professionally twice in a row. The first time the ‘next day delivery' package was lost for 2 weeks, then returned undelivered. The second time a ‘before delivery at 11:30 next am was ‘delayed'. Trying to get an answer from them is almost impossible. Getting a refund made extremely difficult. Ordered date sensitive item personally last week. Should have been here Tuesday. Arrived in WV 6 am Tuesday morning, I'm in Florida. Sat in WV for 3 days. Message today (Friday) saying it will arrive by 3:30 today. It's 3:40 now and item is still sat in Orlando, not moving, no update. Tried calling for help, complete waste of time. I shall ban their use within our group first thing Monday and try to avoid placing orders with any company that uses them. Very unreliable and unprofessional.

If you live in apartment do not ever use Fed Ex. I was waiting in my mail room for hours for about 5 days for a text book that I kept getting updates that they tried to deliver. They never even got out. I live in a secure building, with secure boxes that I pay for to put important things in.No one even came to the mail room. I got a notice that they tried 3 times, after customer service said two of them were driver error, one they never showed up. I have a camera on balcony that points to the front of my building. Customer service was horrific. There was a language barrier 5 out of the 6 times I called. They were not truthful with me and I will not use them again.My Wife uses them at her company and she refuses to use them after all that they did with my order.Go to a more honest company. This one is not nice and dishonest.

Ever since the covid virus hit the Fed ex-service has been terrible. Some packages sit in their facilities for up to a week before moving on to the next site. Their tracking actually shows some items bouncing back and forth between sites in the same city. At least half say they have a problem with the shipping labels. I would never use them purposely, but I have no control of items bought on line. I feel sorry for those that got their Christmas packages late.

After paying the customs duties Tuesday, I expected my parcel, which was overnighted from New York Monday, to arrive Wednesday. Yet, they still can't give me a delivery date most likely because the delivery person won't even stop at my building because there is no entry code. It's the 21st century, and apartment buildings often have an electronic touch screen that lists tenants by last name and first initial. There is no entry code. The drivers are lazy, stupid, and can't be bothered to stop for a moment and think. This has happened to my deliveries three times now. I hate dealing with FedEx.

Contacting FedEx customer service is a total waste of time. It is almost impossible to speak with a live agent. When I finally did get a live person to speak with concerning delivery issues, they repeatedly referred me back to the sender. This happened on multiple occasions. It was not a one time issue. Customer service is worthless and a joke. They will only give you a runaround.

Just got off the phone with Fed-Ex's worthless out of country customer service. She couldn't tell me anymore information than I already had and refused to connect me to a supervisor, because "they are very busy and can't take my call". Are you freaking serious?! Since when can a customer service agent be too busy to help a customer? I have been told 3 different delivery dates at this point so I apologize if I don't want to trust their word, but all I'm asking for is to have someone put their hands on my shipment (so I know it's not lost) and tell me when it will be at my door step. Funny how I had a similar situation with UPS in the past and it was handle to perfection. It's unfortunate that retailers will loose my future business because of Fed-Ex's ineptitude.

Needed to sign for a package that I really needed. Found the sticker door tag but driver didn't knock looked on our ring camera. As a few minutes passed I called trying to get them to come right back. Customer service terrible no help waited forever for an answer said they cannot do anything? No driver contact? No delivery in Saturday have to wait till Monday now are you kidding me! Aweful!

Fresh canine semen was supposed to arrive in 24hrs 5 days is now estimated for arrival, the semen will be dead and all monies lost, how can this be called a service? No reason given just held up, not the senders fault, i am furious it would have been quicker to take it on a plane myself to deliver

Our FedEx home delivery driver continues to damage shipment's. He is on camera throwing packages down hard. So hard its heard on other side of home sounds like somebody hit the house. Its also on camera. When confronted nicely. His answer was my bad. Than as he was out of sight gave the finger( on camera he didnt know about) than proceeded to MF ME very loudly leaving our driveway neighbors could actually hear him. Not what i would have working for me. Also uses the streets as his personal race track. Out of the north haven ct terminal….delivering in meriden.
I will add he didn't start this behavior till a few months ago….

I used FedEx globally and find they are the worst courier company. There is zero customer service. No email address. The "customer service" number is a robotic answer machine. After answering a load of inane questions it just disconnects the call.

Any time there is an issue. FedEx expects you to chase them to resolve the issue. Often you have to go to a store to get put through to a customer service representative. They will often not be able to resolve the issue. The current issues is a change of address. Been on the phone twice a day for a week and they still have the wrong address.

If you want the service you pay for to be competent and professional use DHL and UPS. Fedex will leave you frustrated and out of pocket.

This is no longer the company that I worked for 30 years ago. Service to my north Georgia county is just horrible. Packages constantly very late, misdelivered and just plain "lost." Lately, they're entering "signed for" by the same person, no matter who the recipient is. Fred Smith would be horrified if he knew what his company has become. I never intentionally use FedEx.

Waiting for delivery a modem to a rent house. Fedex said it would arrive at noon. We waited outside. No delivery. Checked tracking and it said they tried to deliver, but nobody was home. Called customer "service" no help. Had to go and pick up the box after being hung up on because I called the driver a lazy $#*! liar. When I got to the pick up site, I asked for the person, Chris, who had hung up on me. She said she didn't tolerate people that cuss, and I said I don't tolerate people that lie to me. If you can avoid FedEx, do so. You will save yourself a lot of frustration.