FedEx

I scheduled a pickup for yesterday, and it was meant to be picked up on the day of. No one came. So I called customer service to see if something went wrong and if it could be picked up ASAP today. The guy was hard to understand and then EXTREMELY condescending and rude. I've worked customer service for a long time, so I get the frustration, but this guy was just nasty. After awhile of getting nowhere I hung up and used the automated service to schedule another same day pickup. Hopefully this time it works out. The takeaway here is that customer service is so mean and unhelpful that it's easier to deal with robots, lol. Never using FedEx again.

Package sat in nearby depot for a week without an attempted delivery and then was returned to sender, then it was sent again and the same exact thing happened, messaging loads in the online chat had three people saying they were gonna sort it out and nothing. Now its heading back and I will have to pay again, unreal

Had a customer ship an envelope next day on 8/1/23 from GA that should have been received the next day as we are about 3 hours away. The package arrived in Athens on 8/2/23 and sat there until today, 8/10/23, when my boss picked it up. No one could explain why, just that it was delayed and would be delivered "tomorrow". For 8 days!
I despise Fedex and will tell anyone who will listen to use UPS or USPS!

The most worst company delivering parcels.
I receive my 2 tires in 15/01/2022 and drivers state next day I will receive second 2 tires but from that moment nothing.
They stole my tires and nobody from there team can`t find where they are locate.
Lost my tires and they don`t want to admit something like that.
Do not use them if you don`t want to have surprises

My driver tried to make a delivery at 6 am...Sunday morning really? Then when l call customer service My door tag number is not available & you can't talk to a live person without it. Horrible service.

Even after filing a complaint, talking to multiple managers, it seems Fed Ex does NOT take theft seriously. First, they told us that the driver realized he delivered our package to the wrong address and picked it up, but we never received it.
Then, on the next phone call when speaking about this, they had NO information that this actually happened. This means that many Fed Ex employees are IN on the scam of stealing deliveries. Lastly, even though we called several times about the NON delivery, they said it had been 10 days without locating the item, so they were closing the claim. Wait…what?! We actively were making an effort to get this resolved and they just CLOSE the claim without resolution?! What a crooked company they turned into!
AVOID using FED EX…. You'll get screwed out of your packages

I have complained to Fedex headquarters and my local office multiple times to no avail. My packages are being left on my very busy road in all weather conditions - rain, sleet, snow, heat - and I am a senior citizen with a handicapped husband. So I have to go out and drag my packages down a long driveway. One star is too much for this poorly managed company.

Absolutely dreadful service - I only awarding one star as I was not offered the option of awarding none. Goods not delivered, live chat customer service promised calls and emails that never happened no matter how many times I asked. I would never choose to, or recommend anyone using FedEx.

Our package was to go to the local UPS Store. They were open, the FedEx driver drove by, but never even stopped to try to deliver the package. He lied and generated an exception, saying that the business was closed. The UPS Store employees have told us that this is a common occurrance. What's especially frustrating is that there is no way to let FedEx know about this, so they can take corrective action... their website does not allow you to complain about things like this, apparently.

Insane how one company can manage to delta every single package they get. You're better off to assume at whatever shipping you chose is that plus 5 days because FedEx is the most incompetent shipping company ever

Package not delivered on time. Package was shipped priority overnight for delivery 5-11-22 by 10:30am. They tell me it is sitting at one of their facilities with hopeful delivery on Monday 5-16-22. That's not what I entrusted or paid FedEx to do. They failed. This was a time sensitive medical document. Even refunding my money will not make this right, but I do want my money back. Why do I have to wait 5 days after my package is finally delivered (if it is ever delivered) to submit a refund request? They have already failed to deliver on their promise. My refund should be automatic

FedEx is the worst. We live in a hillside ranch. FedEx driver is too lazy to drive up the driveway to front door to leave packages. They prefer to toss packages by downhill garage door where there is no service door into house and we're unaware packages have been thrown down there. They leave it there in the rain and snow. Found a Christmas gift after New Years down in a snowdrift. Left four tires down there for easy theft by anyone driving by. I have called local office and they do nothing to resolve the problem. I wish when you order items online you could choose your delivery company. ANYTHING BUT FEDEX!

Driver left package somewhere, took pic of it on the ground as proof of delivery. That's ridiculous. Take a pic of house or Apt # dummy. Then two days to "track" it. How is the driver supposed to remember where he left it two days later? Get it together FedEx, we have computers now and it should take a minute to look up who was driver and ask same day but someone who can't match an address on a package to address they are standing in front of has something wrong with them and you may need to find out what's wrong.

Their tracking system is completely a joke - It picks random delivery dates and then ignores them. They report packages as delivered when in fact they never arrived. When you call their Resolution Support Team *******339 they just lie and tell you its on the way and it never arrives. I believe the government should get involved and press charges for gross misconduct for their systemic misrepresentation to the public.

I drop packages at this location almost daily for my job and Stephanie, whom I believe is the manager is an asset to yours or any company she would work for. She knows every product and service that you provide and always greets me with a smile. Thank you Stephanie.

Derek Mattes.