FedEx

We've seen the constant pictures and posts of FedEx stealing and not delivering items. But me being a small business owner I ordered multiple items on multiple occasions. FedEx being lazy has decided not to deliver everything sometimes. Its depending on the driver and the day. But it has cost me thousands of dollars now. I never use them and have reached out to the company using them to please switch to UPS, because this company is horrible. I have never had so many bad things happen than with FedEx. I've now had packages stolen by drivers, items not even attempted to be delivered. Not sure how they are still in business.

What's the point of paying $100 for Express Shipping if the driver is going to claim that he made a delivery attempt and my cameras clearly show no such attempt made at that time. Fedex will also leave your packages, even expensive ones such as computers, outside on the stoop on a very busy street where it could be easily stolen! See the attached video where the fedex driver dumps a $1200 computer outside my CLOSED business and the proceeds to THROW the neighbor's package onto the porch. Unbelievable!

They've lost my packages, delivered them to the wrong address, or when my packages actually make it to my house, they're put in the wrong place. I've contacted Fed Ex by phone at least 3 times, telling them that I want my packages delivered to my front door, & there's supposedly a note on my account telling drivers where to put the package, so I don't understand what is so hard about 1) reading the address on my package, and 2) reading the specific instructions where to deliver it. I wish companies would stop using Fed Ex as their delivery service.

We wanted to send a letter from Brazil to Peru. Paid almost $100. And nothing happened. Nobody contacted us. No one came to pick up the letter. In support, everyone transfers responsibility to different departments and different countries. Absolutely terrible service. Why work at all if the work is not being done? These two terrible companies FEDEX and DHL.

Stan.

We live in NC and had a little bit if snow. My package was put in the truck for delivery. I watched the FedEx driver pull up to my driveway, which there was NO snow and it was 45 degrees out, and the drive way is as flat as a pancake, turn back onto the road and leave. So I got in my car and followed him and asked why he didn't stop at a house up the road. This idiot tells me my driveway looked unsafe... and refused to give me my package. So now after paying $45 in shipping to get it here on time, they just give you excuse after excuse. I do believe I will refuse to purchase anything from anywhere that uses FedEx again. This is an all the time thing and it's pathetic.

We are now on day 9 waiting for FedEx to ship my product to me. We have had 8 days of "operational delay" but the last day is "weather delay" because we had a short rain shower. When you call the representative is confused about which excuse they should use and they will use anything that comes to mind. Package made it from Minnesota to Oklahoma in two days but is still stuck in Tulsa, Oklahoma, for the last 9 days. Very poor company to deal with or rely upon to get your products to you.

Was trying to get a package shipped to my client using his account number. Customer service and technical assistance kept bouncing me back and forth without giving me a proper answer or guidance. I finally gave up and told my client to book the shipment. It was just a waste of time and had to explain my situation to like 7 different people. Don't know how they call it customer service at all. Hope we don't have to deal with them ever

I sent a new iPhone as a gift to a friend in Rotterdam. I insured the package. Paid 200 dollars for the service and insurance then I was charged 300 euros import tax. There was a demand to hand over the parcel personally and against signature. At 10 am the parcel was loaded into the car to the driver. At 12 there is information about the delivery to my friend. He did not receive anything. We start searching. Immediately on the site there is another information that was already delivered at 4 pm to some unknown person. On the phone, FedEx assures us that the driver left it for a neighbor on the left. All the neighbors were interviewed. The parcel is gone and there is no response from the FedEx customer service. How can we trust your company? TN: **************

One of the worst ever experiences for my business and our patients. They have 2 of our parcels missing or as they said ''no idea when will be delivered'' as there are thousands of parcels stuck or lost or missing in Paris C. D. G airport for 4 weeks now. They cannot even give us a date or confirm that they still have them but ironically it's not officially lost yet... We are in the medical sector and the damage is beyond any compensation.

Delivery originally slated for Sunday, but moved to Monday, then delivered on Sunday. The package was dumped on the front lawn, two feet from the public sidewalk, but marked electronically as "delivered at the front door." Never rang the door bell. Third world quality service. Shame on you FedEx!

If I could give Fed Ex 0 stars I would. I am so upset right now. I ordered a big item from Home Depot. I am having it shipped to the store thinking that was the best plan. It comes in 2 packages. Package 1 of 2 is sitting in Tacoma and has been for 4 days while package 2 of 2 is sitting in Silverdale, WA waiting on package 1 of 2 so it can be delivered to the store.
I am tired of waiting on Fedex to get their stuff together! They told me I can't pick up my item because it is sitting at a sorting facility. So of course, I have to wait on Fedex even though I don't want to. I have no idea when if ever they will deliver the package. I guess they decide each day what they will load and forget about packages that have been sitting there for a long time. I don't know but this is beyond ridiculous. I wish companies would quit using them as their service provider!

Rude arrogant delivery drivers driving dirty white vans all of which are subcontracted to Fedex driving too fast rude to customers and when asked to slow down they drive even faster and spin their wheels absolutely appalling and will be reported do not use this company

How does your company manage to screw up a simple delivery which was redirected all over the place?! Your app and delivery manager is the most useless form of expediting and securing delivery that I have ever experienced from any courier service. No wonder everyone sticks to the USPS for their delivery needs.

This keeps happening. I schedule for the package to be delivered when myself or a roommate are home to hear the knock and receive the order. Every time, we just happen to walk out and notice a tag on the door. Like, I get people want to finish their route asap or whatever, but you can't take two extra seconds to knock and wait when someone yells "coming" if you have to wait at all? I waited by the door all day today and heard nothing. Walk outside to see if they maybe just left it by the door and find the tag. This happening once or twice I understand, but this is a consistent issue we have with fedex. It's ridiculous.

I will never get anything sent with fedex again. They left my parcel in the apartment lobby of my building and it was stolen. They said it was a safe place. No a lobby is not a safe place with people in and out all day. It was left right by the elevator. As you can see in the picture. They refused to take any responsibility for it or give me my money back. Do not get anything delivered by them. They dont care.