website thubmnail of FedEx
How would you rate FedEx?
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Oregon
2 reviews
1 helpful vote
Follow Karla S.
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I really hate this company sometimes. I rely on them to get my medication. I will check the delivery status and it will show Out For Delivery then a couple of hours later, I get a notification that it will be delivered another day due to an attempt to deliver because they didn't have access. That is total BS! There was never an attempt to deliver my package.

Date of experience: September 26, 2023
South Carolina
1 review
0 helpful votes
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Overnight shipments
October 26, 2020

Never got the package was due delivery by 12 noon never arrive pay for a service you dont get no one called or anything I called an still could get a answer on when it would be delivered will never use them again

Date of experience: October 26, 2020
Colorado
1 review
0 helpful votes
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Delay, delay, delay.
February 5, 2022

I wanted to make sure my son received my small package immediately. I went to FedEx, and paid for next-day-delivery. That was Wednesday, shortly after noon. Today is Saturday, and it still hasn't arrived. Got one notification this morning that it will be delivered today. Just got a second notification that it will be delivered Monday by 4:30 p.m. My mistake was not reading reviews prior to going to them.

Date of experience: February 5, 2022
Australia
1 review
0 helpful votes
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Use the website they say. Go to online billing they say. Fedex website and customer service is absolutely appalling. Kept on hold for about 20 mins only to be hung up on. There is no tech support. I can't pay a bill because I can't access the invoice associated with statements I am constantly bombarded with. As a business we are completely let down! Not much more you can say about that.

Date of experience: January 18, 2022
Indiana
2 reviews
2 helpful votes
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The Absolute Worst!
November 19, 2021

Fed Ex is the absolute worst… horrible customer service. The representative just gave me excuses and no real answers about my missing deliveries. I have two different packages that have been in my city three times in the past week only to be sent to three different states afterwards. I wish companies offered customers a choice of delivery companies because I would pay double to keep from using fed ex and their never ending loop of non delivery hell!

Date of experience: November 19, 2021
Washington
1 review
4 helpful votes
Follow Shanita J.
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Spent 75.00 to ship a package that was suppose to be there on the 6th of May. Tracked the package this morning it never left TX. Besides their delivers marking packages as delivered and not delivering the packages for two days. I think they are fall off. So a package that was suppose to be delivered before the recipient leaves town will now sit on their door step for a week and a whole new case will be open. This is unacceptable FEDEX. Worst Customer service in the last month too many incidents personally and with my business.

Date of experience: May 7, 2021
Tennessee
6 reviews
2 helpful votes
Follow Jerry S.
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Why would FedEx put on the delivery site all day say it's arriving by end of day. At 615 pm they change it to read delivery pending. No date nothing. Why not just be upfront with your customers? Why lie about delivery? Tell the truth up front.

Date of experience: March 3, 2021
Florida
1 review
6 helpful votes
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FEDEX is TRASH
June 16, 2022

Simply said, Fedex is the worst mailing company. They lost my $500 iPhone and when I filled a acclaim to be refunded, they denied my request. They never delivered a package to me, but claimed it was "delivered". On top of that it took them over a week to acknowledge my claim even though they stupidly believe they are not at fault. They probably hired some dumb $#*! off the street who stole the package. Worst company. I hope it goes bankrupt and every employee is left on the street. They deserve nothing more in life.

Date of experience: June 16, 2022
Utah
0 reviews
0 helpful votes
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Worst delivery company
January 12, 2022

With all the porch pirates out in the world. FedEx should know better and do better at hiding the boxes. I have a dead plant on My porch in December just so they can hide the packages behind. But nope they literally leave it sitting were the whole world can see and steal! You suck fedex driver!

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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No Reason For One Star
December 10, 2022

My packaged shipped to my apartment complex. The complex has no gate key, and our apartments are clearly marked. Instead of delivering my package, the delivery driver dumps all our packages at the leasing office...when they're closed. Then they mark the item unable to be delivered, and we/I have to go to some hub 20 miles away to pick it up. Unacceptable. There is no reason in the world why the driver could not deliver my package, other than plain laziness.

Date of experience: December 10, 2022
Ohio
2 reviews
1 helpful vote
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I have been waiting for a Scope mount ordered 10 days ago. It was lost in the sorting facility. Then found. Stayed at that facility for 7 days. I have called at least twice a day. Keep getting promised phone calls to verify shipment arrival. Never get the phone calls. Beyond livid at this point. I will always request other shippers than fedEx from now on

Date of experience: May 22, 2022
Cyprus
1 review
0 helpful votes
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For the second time within a year, FedEx lost an item from my order. I don't know how this company is still in business. Customer service is nowhere to be found. The situation is really bad with them so frustrating had to contact the vendor and ask for a refund waited for 2 months...

Date of experience: December 5, 2022
New York
2 reviews
12 helpful votes
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Always losing packages
December 23, 2022

I went with Fedex because it was cheaper than UPS. Lesson learned. Fedex tends to get the package close to where it suppose to be then drops the ball and loses the package. It's been stuck an hour away from its destination for over five business days. Really? You can't get a package to it's owner that's less than an hour away. Good Grief. All the economist are predicting Fedex will go out of business in 2023...I hope it does. Oh, and good luck getting their "so called insurance" because they never pay it out.

Date of experience: December 23, 2022
Minnesota
1 review
0 helpful votes
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I've never had a good experience with FedEx their employees are rude lazy just throw everything in front of the door one time my package was stolen FedEx did nothing about it was right on camera he never delivered the package they said that he they talked to him and he lied. If any company needs to close its doors it's this one.

Date of experience: March 14, 2023
Pennsylvania
1 review
0 helpful votes
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Broken upon arrival
June 26, 2022

2 expensive packages in 2wks look like they came through a war zone. When you see $3300 purchase show up like this it is infuriating. I will never ship through FedEx. The seller/shipper ends up giving a refund

+2
Date of experience: June 26, 2022
North Carolina
1 review
0 helpful votes
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Lazy Employees
November 26, 2022

FedEx employee noted no one at residence at 1838hrs eastern time. Meanwhile we have been hosting a family gathering for the holidays with numerous vehicles in the yard and a dozen kids playing outside. With clear visibility of our neighbors yard there was also not an attempt to deliver to a neighbors house for the excuse of a wrong address. When reached out to FedEx customer service initially I was told they would contact the driver and have my package delivered as I notified them within 10 minutes of the false claim that was updated on my FedEx account. Driver did not return and follow up call noted it would be 2 more days before my package was attempted to deliver again. This company is absolutely miserable and I can not understand why any corporation would allow this company to deliver their goods. This company will ruin the reputation of other businesses due to Lisa poor customer service and lazy $#*! employees.

Date of experience: November 26, 2022
Pennsylvania
1 review
0 helpful votes
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FedEx is the absolute worst parcel carrier in the whole wide world, hands down! Their booking agents are fully clueless and they do NOT even have customer service, none that I ever experienced. It doesn't matter if you email them a thousand times or call, you never get a soul! I just booked a pick up over the phone, for a client, using their account number and the brainless lady that scheduled it never mentioned a bar code label, nor sent me one to our email (how would I know when we do NOT use FedEx?) I addressed the package properly and when they came they would NOT take it saying it needs a scan bar! I've emailed and called with the confirmation number I was given and I never got a reply nor label even still! It shipped UPS!

Date of experience: June 7, 2022
Washington
1 review
2 helpful votes
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Terrible Service
December 1, 2022

I deal with all kinds of carriers in my business but FedEx is the absolute worst. They just dump packages toppled all over, they leave packages outside my building, they constantly block USPS mail boxes, residents cant get their mail without moving them. Then they hire a bunch of people that wreak of Marijuana and are clueless as to where they are. Don't bother complaining cause they don't care and are rude. Will never use them.

Date of experience: December 1, 2022
Australia
1 review
8 helpful votes
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These guys are rubbish
October 23, 2013

These guys are rubbish. Was astounded and very surprised to see exorbitant shipping costs whacked onto my parcel. So much so that I had them return the item to where I had purchased from. No flexibility with repackaging and no flexibility to select a cheaper postage option. Just rubbish all round. Note also that it's quite difficult to actually get in touch with the customer service - the website makes you follow a maze before you can actually find a link to send a personal message.

Date of experience: October 23, 2013
Canada
1 review
12 helpful votes
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I had a portable air conditioner delivered to my second floor apt. I set up Fed ex. Account on line giving my delivery preferences. They were not followed. Checked and got an email few minutes after delivered. Found it outside my small apt. Building. Never buzzed any apt. (only 8 apts. So anyone would let in) Didn't follow my preferences that I wasted my time filling out. Not impressed. Why do they ask for preferences of delivery if not used... I found out later that my delivery preference were added to late (my fault) to be followed but the delivery person was NOT supposed to leave it outside. My phone number was on the box so could have called me. Fed ex said they are not supposed to leave outside building.

Date of experience: July 21, 2022

Overview

FedEx has a rating of 1.2 stars from 2,883 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FedEx most frequently mention customer service, next day and delivery date. FedEx ranks 395th among Shipping sites.

service
1,524
value
1,319
shipping
1,468
returns
937
quality
1,216
+597