website thubmnail of FedEx
How would you rate FedEx?
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New Jersey
2 reviews
6 helpful votes
Follow Kathleen V.
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Just say "No!"
February 12, 2022

I've never yet recieved a package on it's due date. I constantly get "we tried to deliver but it's the wrong address"... and yet, 1-3 days late they finally deliver and exclaim "OMG! It was the right address!" All anyone needs to do is enter the address into a GPS, and you'll come right to my driveway! I'm on the corner of 2 major thoroughfares! Or look on Google Earth! If you are given shipping options, don't use fedex. Opt for UPS, DHL or USPS.

Date of experience: February 12, 2022
Missouri
1 review
0 helpful votes
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Brutal
May 9, 2022

FedEx let me down to a extreme extent. I already paid 50 dollars and as my package gets delivered they are asking of me to fork out an additional $119.56. I do not believe this is acceptable and never support these stupid $#*!s from FedEx ever again.

Date of experience: May 9, 2022
Thailand
1 review
0 helpful votes
Follow Connor S.
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Have used FedEx twice in the last couple of months to send very important and time pressured documents to Asia from Ireland.

Awful, awful speed. I'm not sure how FedEx has built such fame and reputation because they are truly rubbish. Both times my documents have been delayed. The tracker tells me that it will arrive tomorrow in Thailand... 3 days later the update says it is in an airport in france?

So in 5 days, this delivery service that prides itself in speed has managed to get my documents from Ireland to France? Wow very impressive. I could have got it there faster if I was swimming.

Will absolutely not be using fedex ever again and I recommend you do the same.

Date of experience: December 2, 2021
Arizona
1 review
1 helpful vote
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Careless
March 24, 2022

This company lacks any common sense for direction. I ordered something, and it is delayed 5 times. The route they chose to take was way out of the way. Probably cost them more than it was worth. Instead of driving from Louisiana through Texas to get to Arizona, they go north to the top of Mississippi! That added two extra states to drive though!? Now on the 4th delay. They said it'll be here end of day Thursday the 23rd. Now it is being held at a Walgreens in Tempe, 30 minutes from my house and is now scheduled for a 5th delay, Friday end of day delivery! Get your stuff together FedEx. Out of all courier services your company is the worst. Your employees damage packages for fun and they are slow and without direction!

Date of experience: March 24, 2022
Idaho
1 review
5 helpful votes
Follow REX F.
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I paid $235 to ship some space heaters overnight to my family in Texas because they ran out of propane during a freak winter storm and nobody had heaters or more propane to sell them. This is winter. It was an emergency.

97 hours later, the heaters are still sitting in Memphis! I could have driven them to Texas myself in only 25 hours. I know because I've driven that route before.

FedEx said they were delayed because of weather. Well, OK, I would have understood if they had been delivered in the evening instead of the morning, but not more than 4 days late. FedEx has been in business for a long time. It has to deal with winter weather every year. It should have this figured out by now.

BBB rates FedEx way more highly than it deserves. I will NEVER use FedEx again!

Date of experience: February 20, 2021
Illinois
1 review
0 helpful votes
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I loathe this company
September 18, 2021

Failed to deliver my engagement ring on time before we were leaving the country. I am sickened by the terrible customer service and failure to follow instructions for delivery. I do not recommend this company ever.

Date of experience: September 18, 2021
Ohio
1 review
0 helpful votes
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Worst company for your shipping/ receiving. They steal products on half way. I have tracking numbers and see what it says. They lying saying they received empty box. My tracking number- **************. Don't ever use FEDEX.

Date of experience: August 1, 2023
Georgia
2 reviews
2 helpful votes
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Let's just say as a previous FedEx employee, I now understand why packages are late. Money Hungry company who over works employees and doesn't hire enough staff to accommodate the extremely heavy workload. No breaks are allowed and there's no set schedule for employees. Romantic intermingling is common within employees and management. HR is bias towards employee concerns. All this company cares about is numbers.

Date of experience: November 30, 2021
Washington
1 review
1 helpful vote
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No help
May 18, 2021

I had only been once before so wasn't sure how to print something out. Three different workers kind of shunned me off. I kept trying to get help where I just got frustrated and left without getting what I needed printed

Date of experience: May 18, 2021
North Carolina
1 review
15 helpful votes
Follow Susan K.
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Items delivered via Fed Ex always come days later than promised if at all. Unreliable doesn't begin to describe it. Try calling customer service and spend 45 minutes on hold. They are hoping you will give up and hang up and go away. Drivers too stupid or lazy to find front main gate to my development. They come to back construction gate, can't get in so go away with my package!

Date of experience: May 28, 2020
Pennsylvania
1 review
0 helpful votes
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Fast but bad delivery
April 26, 2022

Chewy box of cat litter was thrown near an unused and labeled entrance while it was raining. The box and litter inside was soaked. Thanks FedEx. I think this was done out of spite because the gate and porch are so very close. Chewy replaced it but FedEx cost them money while FedEx had to pay a driver and fuel for a second trip. FedEx's drivers need to be trained and need to understand English.

Date of experience: April 26, 2022
Florida
1 review
7 helpful votes
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Holy crap Fedex is ungodly bad. You'll never get your package delivered in time, the drivers don't even knock before leaving when the package has a required signature, and USPS exists that does the job better for cheaper. I wish no business would ship using Fedex. I can't live without them because for some reason some purchases get shipped through Fedex. If I had my way, none of my packages would ever go through Fedex. It would save me so much time.

Date of experience: June 11, 2021
Virginia
1 review
0 helpful votes
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WORSE SERVICE EVER
May 26, 2022

I ordered an item that was shipped more that a month ago and still have not received it. It has been sitting at the St. Louis location for weeks and yet I see fedex trucks in my neighborhood almost every day.

Date of experience: May 26, 2022
New York
1 review
0 helpful votes
Follow Danni A.
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Horrible!
September 6, 2023

I have had several packages just basically vanish in the past 3 months! I get delivery notification but no delivery! This is my much needed medically necessary medication and am just left to go without. ALL phone numbers are the same useless automated messages that says it was delivered. Once I finally reached someone I was told basically "it's not my fault". Other people in my area are having the same issue! Either the company or the specific driver should be investigated. If I had a choice I would trust a freaking carrier pigeon before I relied on FedEx! Someone should be held accountable and FedEx should be ASHAMED!

Date of experience: September 6, 2023
Arizona
1 review
0 helpful votes
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I have gone into this location at least 6 times and the excellent customer service I received from Brent is always! Very prompt, knowledgeable, professional, and exuberant! Keep up the great job! When you are passionate about your work you excel!

Date of experience: April 6, 2022
Tennessee
1 review
0 helpful votes
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Totally unreliable
June 23, 2022

Yet again, I have been given 4 different delivery dates. Now, after a week, I get that "no delivery date is available". This is the second time in 3 months this has happened. The first time it took 4 weeks to receive a package that was supposed to arrive in 3 days. These are medical supplies (not prescriptions).

Date of experience: June 23, 2022
New York
1 review
0 helpful votes
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Terrible delivery and no accountability
January 28, 2022

Don't order anything through fedex unless you want them dropping your package anywhere they want so it gets stolen and they make you wait days while they "ask the delivery driver about this". The same drivers that don't follow simple instructions.

Date of experience: January 28, 2022
Kansas
1 review
1 helpful vote
Follow big B.
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They suck so much
September 11, 2021

FEDEX is the worse thing that could use. They said they would show up at 8 but yet, show up at 5. At the time I was a the store and I had to sign the package. How can you not get simple time correct? They then blame me for it, now my package is delayed. How is this business still going? It should be shut down for good

Date of experience: September 11, 2021
Missouri
1 review
3 helpful votes
Follow Scott G.
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Waited all day for a package Fedex claims will be delivered that day. Remained at home entire day, checked fedex tracking site, and later in the day the tracking site indicates a "delivery exception" and the driver actually listed "customer not available/business closed" as the reason. What a load of horse manure. This happens too many times with fedex deliveries and I cringe every time someone ships something to me through this lousy company. And Customer Service could care less as they put you through the wringer with their BS phone menu until the recording (never a real person) tells you to call back at a later time.

Date of experience: August 15, 2020
Virginia
1 review
1 helpful vote
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FedEx is the worst
October 27, 2021

I ordered an expensive tablet for my child for Christmas. Unfortunately I had the pleasure of dealing with FedEx once again. The driver decided to throw the box out of the window and leave it in the road where it's soaking wet from rain sitting in the sun. I've had this driver come to my house five times in the last two months doing the same thing to every package I've had delivered.

Date of experience: October 27, 2021

Overview

FedEx has a rating of 1.2 stars from 2,883 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FedEx most frequently mention customer service, next day and delivery date. FedEx ranks 395th among Shipping sites.

service
1,524
value
1,319
shipping
1,468
returns
937
quality
1,216
+597