FedExReviews 2,892

Still waiting for my package 05/20/2021 when it got shipped out 05/08/2021. Been calling customer service everyday and every agent has a different answer.

FedEx driver delivered our package in our US mailbox, which is illegal - causing me a WHOLE LOT of headache with the USPO and an additional $8.85 charge from them for unauthorized mail in my mailbox. After four phone calls to FedEx, much time on hold each call, and finally getting a supervisor on the fourth call, she told me it is my problem. I need to get reimbursed from the USPO and they need to contact FedEx for the reimbursement. FedEx was not at all bothered that their drivers are delivering to US mailboxes on a regular basis. I ended up getting my package a day later due to their negligence - and had to pay an additional $8.85 for the shipping. FedEx customer service is horrendous. I will never knowingly use their service again.

FedEx used to be the leader in expedited delivery. They had the tracking tools, ground network and an air express backbone to lead the market. No more!

I must say that I was one of the original employees back in 1973. We worked hard to build the company with our energy, ideas and performance. But the company today lacks the concern for doing the right thing for customers, and is full of arrogant, don't give-a-dam people. Companies that act this way are in decline, and their service reflect it.

Drivers never press a doorbell, sign packages without our consent, and throw them at the door. Calling customer service is an experience in patience, which by the time they get on the line is gone.

There are better ways to ship your packages with speed and confidence at a lower cost (UPS, USPS Priority Mail). Don't support them. They will only change when they feel the pain of loosing customers and volume.

Apparently they delivered an order from an online company and NEVER dropped it off at my house. I received notifications via phone on THREE consecutive days that they are delivering my package and IT NEVER showed up. So one of the drivers must have taken it and signed it as delivered. The company (Stealth Angel Survival) will not return my money. And I am unable to contact FedEx. There is NO customer service, no phone number, no NOTHING. I did receive a non-monitored email from F/E stating they completed my order and they are done with me. I despise this company. This is NOT the first time this company did not deliver an order for me or my husband. But this time I have not been able to either get my money back or a new package. So I am out over $120. If anybody has their number I would appreciate the help.

FedEx struggles such that shipment dates always change, and are never on time. The expected or promised delivery dates are always pushed back to a later date. My last shipment was pushed back 3 times. Deliveries never show up at the specified time in their tracking. Nothing is ever on time. One shipment was even delivered to the wrong address once, even when the address was correct on the parcel. Not a fan of FedEx. This recent shipment was scheduled to show up on May 14th (today) but now it is delayed until May 15th. It might now even show up until the 18th given the patterns I have seen. It isn't worth the bother to trust tracking. They try, I grant them that, but I am not a fan. I prefer UPS.

I shipped a high-value package ($1,500) computer now in limbo. Originally supposed to be delivered 5/6/21, delivery changed to 5/10/21 (no reason given) and since 5/7 it's listed as out for delivery with 'delivery pending'.

Obviously, they have lost the package, or it has been pilfered. Stolen. I insured only for $ 900, but computer cost $1,600!

I will have to have the buyer cancel the sale, and file a claim and see if I can get anything near what it cost me. Ebay, will still probably charge me a final value fee, and I will not be able to get a credit even though the sale will be canceled.

I've been a corporate customer of FEDEX for over 30 years, and I've never seen any company's service deteriorate so much in the past year.

No packages are delivered on time, in my experience, and this is the 2nd one for me that appears to be completely lost.

I bought a dress from one online store and had to receive the package through this campaign. The sender sent the package on time. The holiday was on May 10. The delivery time was announced on May 7. The package was already in Kiev on Monday, May 3. Until today, May 10, I have not received anything. The holiday is ruined. The company's website indicates that the package is being delayed. The address was correct. A phone number was provided. But no one called me or delivered packages. Terrible company that doesn't deliver on time.

Really wondering if consumerAffairs has any deal with FedEx or not, but every time we write a review they wouldn't upload it until the company response for it. So we have choose sitejabber to post our review. We have processed complaints against FedEx numerous times and it is getting worse and worse. Just recently paid for a shipping and May 6th it shows will be delivering our package. (FedEx tracking Id: **************) May 7th says schedule delivery pending. Seriously, this has to be a joke. Called customer service, complained and guess what this time they don't even know 'Where my package is". Finally someone called and they said they apologize for the delay but we are trying to get your package ASAP. May 8th Still sitting in Memphis. Well, apology doesn't get my stuff and definitely lost lots of sales at our store. I think their customer service complaint is also a joke, like making feel like they are doing something, but actually they do not care for customer service at all. No refund, no answer and no responsibility, so now you decide if FedEx is worth of it or not!

Awful, awful experience. Paid for expedited shipping/Saturday delivery. Ordered item 8 days ago. Delivery date has been kicked back 3 times. The warehouse my package is at is 25 minutes away. In trying to call customer service to speak to an agent, the automated system won't let me even do that.

Take my money for an expedited shipping & then do as little as possible to see thru that obligation. That's what I'm getting here.

I will go out of my way to never use Fed Ex again.

Spent 75.00 to ship a package that was suppose to be there on the 6th of May. Tracked the package this morning it never left TX. Besides their delivers marking packages as delivered and not delivering the packages for two days. I think they are fall off. So a package that was suppose to be delivered before the recipient leaves town will now sit on their door step for a week and a whole new case will be open. This is unacceptable FEDEX. Worst Customer service in the last month too many incidents personally and with my business.

I ordered a bed and if I knew they wouldn't deliver to proper address I wouldn't have ordered it. They left it downstairs in front of a neighbors door. Poor service

I was expecting a package from FedEx. On the day it was scheduled to be delivered I didn't get it. The next day I got a notification that a deliver attempt was made but "Customer Not Available." Contacted FedEx because I was home and know for a fact the driver never came to my house. I was given the run around and told my package would be delivered the next day. I cancelled plans for the next day so I could be home to receive my package. Once again I got the same notification. And once again I know for a fact the driver never came to my house. Contacted FedEx once again and was assured the driver would be contacted and told to come back and deliver my package ASAP. I waited all day and still no package. Every time I contact FedEx I'm given the run around. Their customer service sucks. Each time I get the same cookie cutter response. They don't even address the fact that the driver states he tried to deliver my package when he didn't. Three days and still no package. I'm not sure if I will ever get my package at this point. If it were possible to give a negative review I would do so.

Only over night package is delivering on time.
Future Customers please review my points before selecting the different type of delivery
It is not good for the customers who are using 2nday delivery and paying extra charge.
2nd ay delivery taking one week to deliver the destination.
Ground shipping is taking more time but the charge is less

I was supposed to have a package delivered yesterday. At 8:30 PM, after I called again, they told me they were delayed and it would be delivered today. Now I call and they misplaced the package in an airport and the package won't be delivered until tomorrow, they hope. They take no responsibility and won't give any refund. HORRIBLE customer service.

The worst service ever! Not just delayed days! When I call they are rude and not giving me an answer when I wanted to check the status on my package then kept me on hold for an hour before hanging up. Then when I finally received my package it was damaged. Now I'm supposed to get another package but again when it supposed to deliver today it's delayed too and it's only say delivery pending so god know when. I hate to work with them I wish I can control who delivers my packages

I used to work for them but they set it up for me to have to quit. How? By charging me $2 a Pkg that I dont deliver everyday. Crazy right?

Sender pays for next day delivery with Saturday delivery. Package arrives in my town at 4pm on Friday; FedEx decides not to deliver until Monday! They have my package & the power. Package needs refrigeration, but it's sitting in a truck 10 miles from me in 90 degree weather! Phone call to them results in ‘sorry' but no way for me to go pick up my package!

Rude company they damaged my package would not give me the money I have proof they are fake stealing company