FastTechReviews 212

Ordered a new device. Came in and it didn't work at all. Wouldn't power on or charge. Contacted Fast Tech and was advised that I had to return it at my cost to have a replacement.
To be fair. They did refund 50% of the return charges per their policy.
So I waited 4 months to get the replacement device. And guess what. Doesn't work either. Pretty sure they may have sent the first one back to me as it's doing the EXACT same thing as the first one.

Apparently there's little to no quality assurance. I mean if you're sending a replacement for a defective unit... don't you test it first to make sure your customer doesn't get another one that doesn't work?

Waiting now to see if I can get a refund. So far this defective device has now cost me more than if I had purchased one locally. Not much of a deal... and here I am 4 months later with no refund and no working unit!

Honestly... stay away. Use other sites like gear best if you want deals.

This is my first & last time ever ordering $50 worth of merchandise and it has taken almost 2 months to get! What a scam, they procrastinated and said they were waiting 9n backordered products. Then they turned around and said I didn't pay enough to ship, now yesterday they change my tracking number mid shipment which is pretty damn sketchy to me. If thinking about placing order with them RUN! Save your hard earned money for a rainy day...

Only order 1 item per order - multiple item shipments are often held for weeks or months due to 1 item being out of stock. They will not send a notice when this happens, they just wait for you to figure it out. Check the website often for updates on your order. The "ETA" they give you is in no means set in stone - it can and will be extended several times.

Track your "cancellations" - if you cancel an order or part of an order they will not always send you a refund. It is up to you to make sure you get your money back.

Don't bother with tech questions - I've asked several questions about products and had to send repeated reminders for weeks only to get an answer that really has nothing to do with the original question.

Check your items closely when they arrive - I have had very few items that did not work, but several wrong items sent. The back and forth to rectify the situation is ridiculous, and the first suggestion they offer is just to credit you the difference between the item ordered and the item sent. However if I can't use the item they sent why would I want to pay for it?

These are just of the few things I've learned. Granted, they have many good prices, but the money saved may or may not be worth the hassle to you. Some items I have ONLY found here, so I keep previous experiences in mind. I also NEVER order something I really need from Fasttech.

DO NOT BUY FROM THIS COMPANY I do not recommend PayPal but that is the only way you may be able to get them to do things right. The latest mishap; I ordered and paid for 3 flashlights after some time they said they did not have them and gave me a refund, but did not refund my international money transfer fees even though they were responsible for the problem as the website clearly showed they had the items in-stock.
Well few months latter they got 2 of the same item in-stock, so this time I verified if they actually had them in their warehouse before paying. But when the items arrived they where very bad quality with many spots of missing paint and deep cuts from manufacturing process which they painted over nonetheless.
I had nothing but bad service and products for all my orders since over 2 years ago. The only order that was good was the very first order which was for a variety of PCBs for testing. But when I reordered I got a different manufacturer equivalence of the original PCB the new PCBs had a low battery function which was not in the original PCB they still did not refund even thought they started the problem by not changing the description and photos on their item webpage. The whole company and their support staff are scam artists with no sense of responsibility.
I see that some of the employees of FastTech have left 5 star reviews saying that it is the best shop for DIY flashlights; which is very untrue... as this is my area of expertise try kaidomain.com and save money while you are at it and your bank will also not add international charges as they know how to do it normal like everyone else... NOT WITH FASTTECH you will get charged as a foreign merchant outside USA... there is just no way that anyone who has dealt with FastTech more than few times can tell me that they are fully satisfied... as they are also a clearing house for other merchants which can mess up on shipping and quality... and you are the victim.

I order a product and get no tracking info and finally an ETA, but on the supposed day of delivery it suddenly shows that they're restocking the item and the ETA changes to an extra 10 days wait. This has happened to me 3 times and twice to a friend that I unfortunately recommended this company to. After contacting the company each time they've claimed that I did not understand and that the mistake was due to my oversight! What nerve! These people are crooks!

They sent my package to the wrong address over 5 months ago. It took the package over 2 months to make the round trip from China to USA. I opened a customer support case while the package was in transit, and they emailed me a response within a couple days. I have not heard from them since.

Even after my repeated attempts to deal with customer service, I can't get them to send the package to the correct place! This company is terrible, and I truly believe they are a SCAM.

DO NOT BUY FROM THEM!

Lovely Shop with very good prices and a huge selection. For veypera here you can find just about anything, and that's cool. Several times ordered from this site - all parcels reach quickly and never been deceived. I recommend

Guys don't buy here... they answer the tickets every 7 days! (7 days waiting for an answer? That is NOT SERIOUS, DAMN!) and worst... I paid an order 30 DAYS ago and they still don't ship it!

This is BY FAR one of the WORST online store EVER! They got products, prices, bad stock, and THE WORST ONLINE CUSTOMER SERVICE EVER!

I recommend DONT BUY HERE! GET AWAY FROM FASTTECH... NOT FAST AT ALL!

I have 30-40 orders from Fasttech, everythig I've bought have been great. Eleaf iStick 100W TC, Eleaf iJust 2, OBS Crius V3, UD Zephyrus V2 and all of the coil heads from Eleaf, Joyetech, kangertech, UD and Aspire have been Authentic and the security sticker has been checked at the manufacturer's official website. The shipping has been slow, but it's free shipping. Between 2 and 4 weeks is normal.

After reading some of these bad review I realize that these consumer should not shop online, at least not from a webstore on the other side of the world. People who don't do their do diligence will get burned just because they are less inteligent.

After 35 days of waiting for a purchase that supposed to be here within 12 days, they refused to return my money. At first they were asking me to contact Singapore post to find my parcel and now they are asking me to wait for two more months for them to either find it or after 2 months returning the money.

Worst shopping experience I had so far.

P.S.: They did not allow me to right a review in their website. "
P.S. 2: Two and a half month later! They did not return my money and don't respond to my inquiry. I am working with Paypal to get my money back. Worst experience ever!