FastTech

Fasttech shame on U! Are they in the Vaping business because it's an upcoming booming business, or are they genuinely interested in the importance of Vaping in this society. The last order of Vape coils, I placed with them, caused my throat to burn, stratch, and deliver a harsh pull. Their final response was they could refund me $4.00 of a $28.83 order. I use two type of coils, I ordered three boxes of each type, but only opened one box of each, leaving a total of four boxes unopened with seals still intact. I wanted to return the unopened packages because I wasn't sure if the four unopened packages came from the same batch as the two damaged packs. Coils burning my throat is a serious matter! And, it should be treated as such! This whole area of alternative smoking products is relatively new and should, therefore, be treated as an entity that will contribute to its popularity, instead of giving it a bad name. I feel like I have been RIPPED OFF! And, it makes me think I will go to support local businesses because some of these online companies are just in it for the money. Their prices may be low but if they don't care about the quality of their product then I know they don't give a darn about me!

I ordered a 2ML 3 pack of replacement glass for my pharaoh mini RTA. I waited a month and when it finally arrived it was a 3pack of 5ML replacement glass! They will not refund because they said they sent me the right item even though I took pictures and measurements of them! Horrible customer service they can't even read inches or millimeters! In the pictures I show the order that says 2ML along with the measurements of a 2Ml and I show a measurement of the glass I received! Anyone can clearly tell that is NOT a 2ML replacement glass for a pharaoh mini rta!

I ordered replacement coils on 9-24-2016 and order did not come on the delivery date they gave me. I emailed and they emailed back stating it was back-ordered and if I wasn't happy then I could cancel so I immediately emailed back stating to cancel asap. They did NOT cancel my order and went ahead and mailed the items. I immediately sent them back to FastTech and here it is January 27,2017 and NO REFUND. This was FastTech's mistake so SEND MY MONEY BACK TO ME NOW!

FASTTECH? - DO NOT BUT HERE!
On May 27th 2015 I ordered E Cig products from FastTech online web-store. I ordered through PayPal and paid a total of $26.40 USD. It is now June 27th and almost six weeks since I made my ordwer and paid FastTech via PayPal. I have not received my order and I will not ever buy from this scam business again. I have wrote to FastTech 3 times and as of today I have opened a dispute with PayPal. DO NOT BUT HERE

The whole business model is evidently blatant theft. If you don't get what you ordered, or it is defective, you have ZERO recourse. I'm going on three months now from initial order and still don't have a refund. They just keep doing obvious delay tactics instead of shipping a replacement or refund. This is an open and shut case of something that overheats and damages what is attached to it. They made me make videos of it, tried to get me to try all the different modes (completely irrelevant, and again would damage whatever was attached to it), then shipped me a tiny/cheap part that would not resolve the issue in any case, and I'm supposed to open the thing up and repair it!

DO NOT BUY FROM THEM THEY ARE THIEVES.

I have a lot of experience with Aliexpress, dhgate, bangood etc most of the "order cheap crap straight from China, if you're willing to wait a long time for shipping" places, and Fasttech is not just the absolute worst in my experience, but the more I look into it everyone says they've had terrible experience within a few orders. I don't know how they stay in business!

They sent me a defected vape, took a month to ship, made it hard to return, and when I did, they never contacted me for my refund... In the beginning, the trigger would activated itself when I leave it on the table unlocked and the final straw was when it burned me. The vape turned itself on, burned all the juice in the tank, and burned my leg. Its internal temperature was 200 degrees (f) which is stupid insane. They made me make a youtube video on its defect which you can find by searching up #c******* on youtube. Them stealing the defected vape wasn't even the worst part, it was when they asked if I could bring it to a vape shop and fix it, giving me 1/2 of my refund LMAO WHAT A LOAD OF BS. In the video, you can see that I brought it to my local vape shop and the vape was burning the worker as he was touching the battery cap. I will never make the mistake of saving a couple bucks and buying online. Its been 2 months since I made the video and sent back the vape via USPS priority mail so it should've arrived in 3 days max, and they have not reached out to me since, so I'll just deal with getting scammed and thank that it didn't blow up in my pocket. I've attached a photo of when it overheated on me and burned my leg.

FasTTech is selling E-cigarette (Vaping) Coils as AUTHENTIC when they are not. If you buy a Coil from a page that says "Atlantis V2 Coils" you would expect to get Atlantis V2 Coils, NOT CLONES! No where in Their website does it give instruction on how they Title a Product, that is a clone or an authentic product! They just expect you to know the game they play! Then they deduct 50% off the amount you PAID for your order for returning Coils you were Lead to Believe That They Were Actually Aspire Atlantis V2 Replacement Coils, that were fakes!
How do you justify taking 50% away from the amount you were supposed to give a customer back for returning an order, just because they got trapped in their little game of what is a Real Product and what is Not a Real Product (Clone)?!
I paid $20.91 for my order and was only going to be refunded. $12.00! I got very upset and after Days of arguing that said that they would only take it $5.00 which is what they said was their actual shipping costs. Then I got told that the shipping was really $7.49 and that is what they take out of what they owe you if you ship an order back to them "when it is YOUR Fault" that you didn't know how to play the Authentic game!

Becky Z

I ordered 2 Samsung 25R batteries on the 3rd of April. I contacted Fasttech through a ticket and they said this: Hi Jonathon McGregor,

Apr 4,2015 5:29AM PDT Electronic Notification Received
We send the package to them on 3-April-2015. The package is still in the DHL company from our side.
We will ask them what happened. If there is no update in 1 week, please write back to us.
Sorry for the waiting.
Winnie

I contacted DHL yesterday, this is what they had to say: Good afternoon,

Thank you for contacting DHL eCommerce. I am sorry that you have not received your order. The company that you ordered from has not released the package to DHL. Contact the company and inform them that you have been in "Customer Alert Received" status since 4/4/15. If you track on our website http://webtrack.dhlglobalmail.com tracking number you will see the status of "Electronic Notification". The two terms mean the same thing.

Steven

Okay so now that I have this in the open, who is lying to me? I sent a request for a refund at 100% and not in store credit either since I will not be using their site again, and since I used paypal to complete this transaction I will dispute the charge and get my money returned... I am done with rip off artists. I work hard for what little money I have, $11 is cheap for 2 batteries so I guess I will have to go somewhere else for them. Thanks Fasttech for making my mind on ordering from you in the future!

Fasttech... Their is so much to say... and its not positive either, these con artists will jerk you around forever even after you send pictures and videos as they request, it is extremely evident that they have a strong desire to keep your money even when the items are not the item you ordered, suddenly its your fault they sent the wrong item, defective items which are sent to you are obviously defective due to something YOU did to it. If you can keep your cool for roughly 5 to 6 months of back and forth messaging you may receive a slight refund no where near what they owe you which I feel only occured because they realized they were going to have to deal with me on a daily basis for the rest of their lives. For whatever reason your first second pr even third order although taking over three months usually arrive and a re what you ordered, but at ne point or another you become less than human in their eyes and are mercy a means of free money, what are you going to do? Call the better business bureau? BBB is for here in the United States, YOU HAVE NO RECOURSE WHATSOEVER TO RECOUP YOUR LOSSES ONCE THESE SCAM ARTIST GET YOUR CASH IN THEIR HANDS, LISTEN!... OR LEARN THE HARD WAY, have a great day everyone.

This store is amazing I have dealt with it more than once it is very terrible I loved it and I it is the best store I have dealt with