FastTech

Received defective item in may, had to get a price from my post office to send back, then take a photo of receipt.
Have been waiting 3 months, wanted my money back

"NOT IN THEIR POLICY" i am told. So if they send you defective products that is YOUR FAULT CONSUMER FROM ORDERING FROM THIS AWFUL place.
That'll learn me then wont it.
Worse online company/service i ever had the displeasure of dealibng with.
Evasive and full of b@@@t!
AVOID!

I been waiting on a package for over a month, and still haven't received email back or anything regarding my package

I purchased two knives from Fasttech. I paid 36.89$ for both. Fasttech sent me the knives in two separate shipments. First shipment with TN RT*******HK (20.67$) and second shipment with TN RT*******HK (16.22$). I received second shipment without problems.

Problem raised with first shipment: RT*******HK (20.67$). Shipment reach Sarajevo and immediately rejected and sent back to the seller because it was undeliverable (badly DAMAGED or unreadable address). Shipment did not reach customs.

I open ticket on Fasttech and they offered me refund reduced for shipping fee (4.83$) from HK to Bosnia AND from Bosnia to HK. As shipment came to Bosnia damaged it is not my fault and I should not cover shipping fee. At the end, they stole 4,83$ from me.

I uploaded all conversation in order to public see how Fastech"s "help" functions.

Ordered product on a Tuesday, expected ship Friday. Emailed Sunday why it wasn't shipping "waiting for customer response" Opened ticket since I DIDN'T GET NOTIFIED OF THIS. Didn't get response till FRIDAY morning (one week from the expected ship date) The shipping method i was given and selected won't work for that item, they want an additional $15 to ship item! They wont refund the shipping cost on an item that was never even shipped. :/ Horrible customer support, bad website that allows you to choose invalid shipping options, terrible communication. DO NOT BUY FROM THEM!

Guys don't buy here... they answer the tickets every 7 days! (7 days waiting for an answer? That is NOT SERIOUS, DAMN!) and worst... I paid an order 30 DAYS ago and they still don't ship it!

This is BY FAR one of the WORST online store EVER! They got products, prices, bad stock, and THE WORST ONLINE CUSTOMER SERVICE EVER!

I recommend DONT BUY HERE! GET AWAY FROM FASTTECH... NOT FAST AT ALL!

"They have breached their agreement. For months I get continuous apologies to extend the solution in time. In an order, they send a defective item to me, I returned it to them and has been a nightmare since that day. First day they tell me to ship a new item to me, another day they can't find te returned item, next day returned item has not been delivered to them, another day they will send to repair... From November 17,2014 until today March 1,2015.
They are not being honest, beware."

FastTech rep has responded

Sorry to hear that.
We have checked the conversation record and there were some misunderstanding between our supplier and Fasttech. We are sorry that our staff has provided you a wrong information at the beginning and caused the misunderstanding. We have reported this to the related staff and required her to get improved in future. Please contact us again via ticket and we would offer you a help.
Sorry for the inconvenience caused.

Misunderstanding or just lies?
I'm waiting from mid november without item or money refund.
Fasttech force myself to pay returned postage fee:
· I ordered an item that can't work properly.
· I should pay a high postage fee to return it.
· After 106 days, I haven't got nothing but as FT noticed "our staff has provided you a wrong information at the beginning and caused the misunderstanding".
Maybe Fasttech are look like other Chinese suppliers letting down Customer Service level.
Ticket is open from 14th November, so help about will be welcome, but is coming slowly."

I've gotten some good stuff from here at amazing prices, but good bit of their stuff is crap. Shipping is a mixed bag, too. I've had stuff show up in a week and other things show up in 2 months. I never pay for the shipping, so it's all by the slowest method. As far as the their stuff, I've gotten cords that work for a week and then stop after minimal use, electronic gadgets that only do half of what is specified. But I've also gotten stuff that works great. The best advice when shopping is to read reviews, if they exist, but also take them at face value and realize than some are fake and Google the model numbers and see what others say. A lot of the quality issues aren't FastTech's fault, but the manufacturers. That's important to keep in mind because actually getting a refund is a nightmare. I've ordered a couple electronics that didn't work because they were low quality. They will not refund an order because the item doesn't so what it says or breaks quickly. They will replace it with another that still doesn't do what it's supposed to or exchange for another item and charge/refund the difference. (They do refund return shipping, which is nice.) And their default for refunds are gift cards and the last one they gave me expired in 90 days. You have to beg for an actual refund.
If you do decide to order from them, I wish you luck.

Ordered a vortex rug 16/6/2020 and never received. It's now 17/03/2021. Tried emailing several times with no response. In the hands of PayPal dispute hoping to get my money back.