I ordered a blue childs tiger quad on the 10th of October 2009, thought it was a good price and also thought I was ordering in plenty time for a christmas present for my little boy.
By the 30th of November I was a wee bit concerned that the quad hadn't arrived or no contact had been made by fast buggies to inform me of any problems, so after dozens of attempts at phoning the contact number on the web site I finally managed to get someone to pick up the phone and was informed that he was sales not deliveries and I should contact them by email. On the 2nd of December I was finally emailed back and told not to worry, they have had problems with customs, it was being sorted, but I could have a refund if I could no longer wait. I decided to wait as they seemed confident on pre christmas delivery.
On the 11th of December I emailed deliveries for an update and was told to expect a delivery no later than 18th Dec, and "Do not worry despite the delays you shall not be let down as Pre Christmas delivery is guaranteed".
On the 21st Dec I emailed deliveries asking for an update.....no reply.
On the 24th Dec I emailed deliveries asking for a full refund...no reply.
On 16th Jan 2010, I emailed deliveries and sales asking to be contacted by email or telephone as I was not only concerned for my own money but also the fact that they are stealing money from everybody else who is stupid enough to believe that they are a legitimate company.
It is now 11th of Feb. 2010, 5 months since I ordered what I thought looked like a good buy, I would have been better off joining my son and writting a letter to Santa.
Again, don't be fooled by the good web site, fast buggies are only interested in stealing your money and not delivering on promises or goods, they should be called 'pull-a-fast-one-buggies'.
Do not order anything from Fastbuggies. I am reporting them to Trading Standards. Effing Rip Off merchants, I'd like to pay them a visit and show them a picture of my children's faces
i ordered a quad for my little boy and paid just under 400 pounds in september 2009, i was told that i would recieve it in 28 days.
28 days came and went and no sign of the quad so i contacted fast buggies and they informed me that they were having delivery trouble and that they would defently have it out to me by christmas as it was my little boys main present.
december came and fast buggies had not even contacted me i had to phone them off different numbers and pretend to be a new customer for them to even contact myself regarding this issue.
After alot of perserverance they finally emailed me late december saying that they could not get the buggie to me and that they would be refunding me and everyone else within the next 30 days.
30 days came and went and you guessed NO REFUND i tried to contact fast buggies but all the phones are now cut off and the live chat is no longer up and running
They have not tried to contact me at all even though i have contacted them ova 120 times
i could not afford to pay for another quad so my little boy was very dissapointed
I JUST HOPE FAST BUGGIES ARE HAPPY WITH THERE SELVES STEALING OFF THE WORKING CLASS BRITISH CITIZENS
IF I DONT HEAR ANYTHING FROM THEM IN THE NEXT 14 DAYS I WILL BE CONTACTING THE POLICE AND GOING TO A SOLICITOR
NEVER NEVER NEVER NEVER BUY OFF THESES THIEVES
Just to add, ordered quad in october, now end of february and nothing.
After many attempts in communication have heard nothing since december.
Please people, just don't go there, can't even get my money back now.
Customer Questions & Answers
Votes Thanks for voting!
glad im not the only one we ordered 2 and have had all th above excuses that was 4 months ago and three different delivery dates - now we have got fed up and asked for a refund that hasnt been returned and that was 3 weeks ago! dodgy springs to mind! they have £500 of our money and we are highly unlikly to get our boys a pair of matching quads now for xmas!!! stay clear and request a refund - we are claiming ours back from mastercard
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business