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Fastbuggies
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website thubmnail of Fastbuggies
fastbuggies.co.uk
GB
1 review
0 helpful votes
Follow carol b.
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This is VERY negative. Last Christmas 2009 i ordered two buggies and was promised them in time for the big day, got lots of e mails confirming they were on way. Then to my horror No buggies and No refund. You would not answer me tried lots of ways to contact you. NOTHING you owe me £430.40 and i have not heard anything from you. Hav posted several warnings and hope others are not robbed Like i was. Do not buy anything from this site.

Date of experience: April 1, 2010
GB
1 review
0 helpful votes
Follow claire h.
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This website came across as a very well set up business and at the start of December we decided to order our son 1 of the tiger quads. We were told that we would receive a delivery date on the 6th of January and would get the quad shortly afterwards. To this date we have still not heard anything at all. I have tried phoning the number many times and I have sent numerous e-mails and I have still not had a reply! This is shocking and twisted and I am finding it very hard to believe that a website like this is still advertising on google. Its a lot of money to lose out on and for absolutely nothing! If any 1 has any other way of contacting this company can you please let me know?

Date of experience: February 17, 2010
GB
1 review
0 helpful votes
Follow Patrick H.
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Have had the same experience with Fastbuggies. Ordered back in July '09, received a damaged model which was the wrong spec. In November. Asked them for a refund/collect etc. Nothing. Reported to VISA for a refund. They say I need to prove that Fastbuggies have received the bike back. How can I if they do not disclose their address and why should I pay for the delivery?
Any advice

Date of experience: February 3, 2010
GB
1 review
3 helpful votes
Follow tracey b.
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Stay away from this company i ordered quad bike november 2008 paid £1800. 00 had poor customer service no money back an guess wat still waiting delivery of my quad i suppose should kiss my money bye bye so buyers be very warned those who recieved anythin at all from them think yourself very lucky they broke my disabled sons heart n they just don't care

Date of experience: August 4, 2010
GB
1 review
0 helpful votes
Follow R S.
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Its a scam
February 9, 2010

Its a scam. I ordered a 110cc Farmer quad bike at a discount in "the sale" for my chidren as they had saved up for ages to buy a quad with their own money. I was promised delivery first two weeks in January this year. They took the money and confirmed payment on Dec 6th 09 and it has not arrived and I'm not holding my breath. They are not replying to my emails and there is some strange answerphone on the main contact number and they have never returned our calls.
Do not order anything from Fastbuggies. I am reporting them to Trading Standards. Effing Rip Off merchants, I'd like to pay them a visit and show them a picture of my children's faces

Date of experience: February 9, 2010
GB
1 review
0 helpful votes
Follow leanne t.
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I orderd a quad for my 3 year old son for chrismas.it was ordered in october.the money came out my partners bank. Just before chrismas after many times ringing them and emailing them. They emailed me saying theres a problem with the shipment and if i don't email then back they will send a letter within a few days and money will be refunded.iv still tried ringing them and emailing them and nothink.not happy at all.my son new he was getting a quad bike for chrismas.And was upset when it wasnt there chrismas day.the police are involved now so i will see what happens.

Date of experience: February 15, 2010
GB
1 review
1 helpful vote
Follow gem n.
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DO NOT BUY FROM THESE CON'S! You will get a bike, but will not be the one you wanted, also may never work like the one I bought for my daughters birthday and I have spent £250 to get it working! It was a dangerous machine, and needed a lot of welding and changing of parts (to better quality). Wheel nuts needed welding on to the bike also as could have dropped off at any time and killed my daughter. It was a death trap. Alex from fast buggies will sound very helpful and promising when emailing at first and you believe him, but trust me you will never receive any help or parts once you receive the bike! Keep away, you should buy a make of bike that is commonly known and reliable, because it will cost you just as much in the end if you but from fast buggies! BE WARNED!

Date of experience: August 3, 2010
GB
1 review
1 helpful vote
Follow Nigel C.
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My xperiance wiv fast buggies is zilch i wouldnt touch them wiv a barge pole i ordered a buggy in june 09 and they kept fobbing me off wiv different xcuses and im still paying for the loan i took out to pay for it i even approached trading standards about them and still i couldnt get any joy good luck to anybody that gets their buggy

Date of experience: February 1, 2011
GB
1 review
1 helpful vote
Follow kerry b.
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Not very good at all and im fed up with not recieveing my money back from the company i ordered 2 quad bikes at the beginning of november 2009 for my 2 sons for xmas i was told they would be here in time for xmas, 3 weeks before i contacted them and they said they were in the country but stuck in customs the week before xmas i was told via email that they were never here in the first place leaving me with no xmas presents and no money to buy anything else i have on several occassions tried to contact this company about my refund they promised and here we are in march i still have no refund this is a really bad company please never use them they don't deliver what they promise and im disgusted that they knew when they took my order that they werent able to get the products yet they still took my money and promised a delivery its companys like this that give the internet a bad name. They won't answer my emails or phone calls what else am i supposed to do

Date of experience: March 4, 2010
GB
1 review
1 helpful vote
Follow Sally J.
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Do not order from this site. If there's an issue they don't answer calls or emails. Had 2 delivery dates for november (ordered quad in September) nothing arrived and no correspondence from them. As they have breached their contract with us, we are now in the process of trying to get our money back.

Check out the site, I think they may now have gone under!

Date of experience: December 17, 2009
GB
1 review
3 helpful votes
Follow dawn w.
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I would warn any body who is considering buying a quad bike, not to buy it from fastbuggies.
The quad we ordered was about 8 weeks late due to an assortment of delays and excuses, when the quad did arrive it was not at all as advertised and broke down on it`s first outing.
Fastbuggies did promise us some compensation, which we did accept,
However, after 7 months we are still waiting for our compensation and they now don't even bother to reply to my e-mails.

Date of experience: December 16, 2009
GB
1 review
1 helpful vote
Follow seana m.
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We ordered from it and wish we didnt... we waited more then 8 month 4 the bike, havin 2 email weekly with little response, we were offered 35 pound compensation off them upon signing of bike, but wen the bike came it had a crack in the engine, which we repaired ourselves because of the slow responce we got, then we asked for our compensation n never heard back, I threatened legal action n still nothing. There company is an apsolute joke, no1 shud risk ordering from there

Date of experience: June 30, 2010
GB
1 review
0 helpful votes
Follow Paul E.
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Fastbuggies are an absolute disgrace. Ordered our son a quad bike in September, promised delivery on numerous occasions. On chasing up order in November was guaranteed pre-Christmas delivery. Exactly one week before Christmas were told they could not deliver and we would be receiving paperwork through the post. No paperwork to date and, of course, no quad bike for my son.

Date of experience: January 21, 2010
GB
1 review
0 helpful votes
Follow Graham C.
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I placed my order with Fastbuggies in November and after initial order and payment acknowledgements I've heard nothing. I've emailed them twice with no reply and their phone rings out until it just stops. I noticed there is now a notice on their website saying they are not taking orders. Does anyone know how to contact them?.

Date of experience: January 27, 2010
Germany
1 review
6 helpful votes
Follow s p.
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Singh Patel here my dirt bike which was ordered end of September arrived this afternoon the bike looks good and was supplied with 14'' and 16'' wheels which was a nice bonus in the flesh looks much better than the photo. Since the first time I saw this site there have been a lot more comments good and bad but I got mine and i though i would let everyone know. I will be posting a link for a video of me riding my bike on you tube next week so will update with how i am getting on with it. So far so good

Date of experience: November 27, 2009
Virginia
83 reviews
373 helpful votes
Follow Bobby K.
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How can you be a member of this site and not see the flame wars that occur of this buggy site. I'm simply amazed at how this company can even stay in business with all of this bad internet publicity. This company may make a good product but they had better step up on customer service if they wish to survive this next decade where consumers and transparency will rule them.

Date of experience: January 8, 2010
GB
1 review
3 helpful votes
Follow ronnie s.
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Ordered 2 quads 6 weeks ago for xmas, had 2 delivery dates been and gone, not getting any joy off firm up til now. Not happy! Will change review if its sorted out, if not i ll make it my mission to make business as hard as possible for fast buggies. Please give me my refund or my 2 quads!

Date of experience: December 9, 2009
GB
1 review
1 helpful vote
Follow Martin W.
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Placed an order for £1330 no goods delivered then Fast Buggies went bust. Pursued the recovery of the money through the merchant and my bank. You have 120 days to get your money back but need to prove purchase, send in copies of paperwork/emails/receipt from Fast Buggies. Don't give up, work through your bank and track down the merchant. I have got a full refund from the merchant. Good luck.

Date of experience: January 21, 2010
GB
1 review
4 helpful votes
Follow cherry h.
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I have also had the worst ever experience with this company. I like so many others placed an order in good faith. I ordered in October and have tried since then to contact them. On the rare occasions they did pick up I was promised delivery dates that never happened. I was given he same excuses of shipping and breakages. I was also told of compensation that never came. I requested a refund and that has happened either. This was my little boys Christmas present. This company is destroying peoples lives. I can't believe they are still managing to trade! I can't belive that these lying individuals can sleep at night and I truly hope they get whats coming too them. Don't ever buy from them and don't ever believe them! Contact your card company as soon as possible if you have been fooled by them too! Contacting trading standards. Feel so sorry for everyone who is in the same boat as me.

Date of experience: December 14, 2009
GB
1 review
2 helpful votes
Follow chris m.
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I ordered a quad on october last year for my sons christmas and still have not yet received the quad or a new delivery date. I can't get hold of any one on the phone and they don't reply my emails. Help please

Date of experience: January 28, 2010

Overview

Fastbuggies has a rating of 1.5 stars from 201 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fastbuggies most frequently mention full refund, quad bike and delivery date. Fastbuggies ranks 146th among Toys Store sites.