Fastbuggies

I've been keeping my eye on Fast Buggies's reviews for a long time, and this is what I think is happening:

1. People order on Fast Buggies and either don't get what they order or they have a bad customer service experience.
2. They post a bad review here
3. Fast Buggies then calls them and tries to get them to change their review in exchange for getting the product they ordered in the first place

My advice: look out for these guys and be wary!

Unfortunately there were some minor issues with my order and various posts here raised concern, additionally I was unable to get hold of fast-buggies and feared the worst and therefore cancelled my order. In doing so I was contacted promptly and Fast-buggies dealt with the matter extremely honestly and professionally. Would I reccommend them... well on price alone definitely... as I cancelled my order I can't comment on delivery service, other than to say that the dealings I had were concluded satisfactory.

Does anyone have contact details for them?

Every time I go on to the website they have a message saying that they are not taking any orders at the moment due to on going problems.

I am trying to get my money back from them. Like a lot of people I was meant to get my quad at the beginning of December but got an e-mail saying that 'due to delays the pre-arranged delivery is not possible and that it would not be here for Christmas'.

It has now gone past the 30 days for which they said the money would be in my account. And surprise surprise there is no sign of the money.

Any help would be greatly appreciated

I'm having trouble with fast buggies not delivering, although they took the money from my debit card 6 weeks ago. I received an e-mail apologising for the delay on the 1st date, but nothing has arrived by the 2nd date given. The only way I can contact them now is through chat, and the chat operator just tells me to contact deliveries. There is no answer to phone calls or e-mails. I have given an MEH rating, but next time you hear from me it'll be $#@! If I still have no quad or contact from the company. If my son doesn't get this for Xmas it's going to be awful. I said he'd get a quad if he was good, and he's been an angel! I'm beginning to think the company may be scam and that all the positive comments here were posted by them! I hope I'm wrong.

Well, i handed over my £750 and was promised delivery by 20th november and i'm still waiting, then i was promised 2 weeks ago, then last week and now this week and nothing has arrived, i too have had the customs crap emails, if i do not get it by tuesday i will be cancelling the order, asking for a refund and passing it over to my companies legal department (which just happens to be one of the biggest companies in europe) who have agreed it is fraud and would be happy to represent me. Its up to you alex

I was delivered my bikes last week, it was a long wait but worth it and they are really good. I heard the same things some others had heard bike delayed, customs etc but they have come and both in great condition. Like others as well i find getting through on the phone hard so i always had to e-mail. They are clearly having some problems but I don't doubt after getting my bikes that they had that intention I did tell them. I wouldnt be prepared to wait the length of time i waited if i ordered something new but i accept that it could just be a pad period of delays and might give them a chance next year with another order.

This is my last review, many of you may no that fastbuggies have stopped trading, we have been waiting since august 2009 for our refund and to our massive dissapointment it looks like we will never get our money back, david misfud and alex cooper have done f**k all to get our money back even when they knew that the processor that took our money wasnt refunding the clients, so now because of then we are in the $#*! they owe us neary one thousand pounds and it looks like they have well and truely pocketed it! As a young family we can't even take it to court! Thanks very much fastbuggies i hope your proud of yourselves!
Anyone waiting for there refund now the company have gone bust? Please let me know

UPDATE: Fastbuggies has responded via phone. I have ordered elsewhere so continued with the cancellation of my order. Pending full refund I have abbreviated my initial review.

On the 26th of August I ordered a quad bike for my son, its now 12 November and I am still waiting for delivery, first one apparently was damaged in transit - fair enough I said, they said 2 weeks and I'd have his quad bike, its all being rushed through!

As an online company fastbuggies should ensure their line of supply & delivery is efficient enough to meet the claims they make on their web site.

Ordered a quad for my sons birthday. Ordered 2 months ahead so I would have it well in advance. Still didnt have the quad a month after his birthday. Alex Cooper made various empty promises. I had calls from XLR8 Logistics telling me they had the bike and it would be with me the next day. Still nothing materialised. I had to go to some extremes to get my money back but did eventually get a full refund.
Rather spend a bit more and get quality service from a reputable company. Fast Buggies and their affiliates are unprofessional, liars and should never be recommended to anyone. Do not touch them! Stay away!

I stumbbled across here looking for another site for Tiffany bracelets i bought my first item a dirt bikefrom fast-buggies a year ago and that was delivered within 5 days from order, in one year of hard use it has only needed some oil and a chain. I bought my second bike 5 weeks ago for my other sons birthday it was delivered this morning. I feel sorry if anyone has had problems but i have had none there dirt bikes a very good value and what i like about them is there very easy to maintain.

The people running this site have given me a real laugh over the last 6 months, I ordered a quad back in July, needless to say it never arrived, They took 5 months to return my money after I cancelled, Then the best laugh of all, 10 days ago, the quad arrived after my money had been returned. Needless to say they, were very quick to try and get the quad back when they relieased there miss take. But I was in no hurry, carrier called three times when I was out. Oh dear me what a cost.

I ordered two quads on the 9th September and was given a delivery date for the 10th October. A few days before I received an email stating that the quads would not be arriving. Three delivery dates later they had still not arrived. Compensation was offered on each occasion but this would not be paid until the quads arrived.

Most phone calls are not answered, it is almost impossible to get through to anyone. Some emails are responded to eventually but these are full of promises that are not kept. I asked the manager, Alex, to phone me but he never did and their live chat service just started to ignore me.

I asked for a refund almost two weeks ago after three months of being let down and was promised the money would be in my account within 4-7 days and I have not received it. My emails are now being completely ignored.

I would recommend anyone to steer clear of this company.

Terry

Ordered quad 4th august promised delivery 4th september, quad never arrived, phoned company got excuses after excuse, they promised I would have quad by 18th december or my money back, just another excuse it is now 25 january I have no quad, no refund, and no contact with fast buggies despite regular emails. How many people have tried phoning delivery company xlr8 logistics chatham, ******* ******* and finding they can't help either.