FastbuggiesReviews 201

Please DO NOT buy a quad bike from this company. I can't believe that many other people have exactly the same issues that we have had with this shoddy outfit. Delivery delays, containers held up at the docks, container dropped - quads damaged, issues with XLR8 logistics (their courier), when the quad turned up it was the wrong spec, wrong coulour, had parts missing from the advert listing, promise after promise about parts being sent out to rectify. To cap it all we were offered a partial refund due to delays in deliery - this has never been issued. LIES LIES LIES! Calls only ever seem to be answered (if you are lucky) by one person - ALEX COOPER - he promises the earth and delivers nothing. The online chat is only any good when they want to take your cash - if you follow up on a complaint they hang up! I have reported this trader to the following agencies and I urge anyone having the same trouble to do the same: BBC TV Watchdog, BBC TV Rogue Traders, Trading Standards and your credit card provider. If you are thinking of ordering THEN DON'T! FASTBUGGIES have clearly written the positive comments on this site to balance out the negative (but honest) ones - YOU HAVE BEEN WARNED! Oh and by the way Alex - keep looking over your shoulder as sooner or later one of the above agencies will catch up with you, and you deserve whatever you get mate!

DO NOT BUY FROM FASTBUGGIES. SCAM. RIP OFF
Fast buggies took my order in october and suggested 3 weeks delivery, then after numerous emails advised definite delivery by 18dec! Now the 22dec, they won't answer emails, wont answer phones and im left looking for my sons xmas present with 2 days to go after thinking i had ordered it 9 weeks in advance! Shocking bad company and i can only hope my credit card company can recoup my cash.

The people running this site have given me a real laugh over the last 6 months, I ordered a quad back in July, needless to say it never arrived, They took 5 months to return my money after I cancelled, Then the best laugh of all, 10 days ago, the quad arrived after my money had been returned. Needless to say they, were very quick to try and get the quad back when they relieased there miss take. But I was in no hurry, carrier called three times when I was out. Oh dear me what a cost.

Fast buggies were very quick to take my money but extremely slow to send any product or a refund. After contacting them several times, I've had no attempt from them to contact back. E-mails have been ignored, phone calls sent to answerphone and messages disregarded. I am absolutely disgusted with this site and how I have been treated as a customer. Not only have I not recieved my product or a refund but on the few occasions I did get through to someone, I was treated very badly and may as well been told to F**K OFF.
If you want my advice, don't buy from this company and if you already have, cancel your order and contact cyberbit for your refund.
Fastbuggies are quite frankly S**T.

I ordered two quads on the 9th September and was given a delivery date for the 10th October. A few days before I received an email stating that the quads would not be arriving. Three delivery dates later they had still not arrived. Compensation was offered on each occasion but this would not be paid until the quads arrived.

Most phone calls are not answered, it is almost impossible to get through to anyone. Some emails are responded to eventually but these are full of promises that are not kept. I asked the manager, Alex, to phone me but he never did and their live chat service just started to ignore me.

I asked for a refund almost two weeks ago after three months of being let down and was promised the money would be in my account within 4-7 days and I have not received it. My emails are now being completely ignored.

I would recommend anyone to steer clear of this company.

Terry

I have has nothing but problems with this company, order a quad for my sons xmas on 13th october 2009, payment taken immediately. I recieved a delivery date of 13th November and took a day of work, no delivery, unable to contact on phone. Recieved an email giving a new delivery date of 25th november, another day of work no quad. I sent numerous emails and was constantly advised it was in the contry and it would be delivery before xmas at the latest date of 18th december. I took there word for it but recieved an email at 5pm on 17th december advising that this item would not be delivered until jan 10 now. I have never recieved my compensation for missed appointments that they agreed £30 each. I have now had to shop about and spend more money on another item to ensure delivery before xmas. I would never recommend or order for this site... uncontactable, unreliable and completely untrustworthy...

We too have been let down by the tossers at fastbuggies.We ordered our son a tiger quad bike on Friday 13th of December after speaking online on thier live chat we even managed to speak to someone on the phone who told us he had exactly what we wanted! We were given a delivery date of 11th December and that they would give us 24 to 48 hours notice, they never got in touch until the the night before saying delivery had been delayed due to customs and promised we would have by 18th, today. Yes you've all guessed, it didn't arrive. I started getting worried mid week when they didn't contact us, the phone just went straight into answer machine and no one would speak on the live chat. Then last night I found this web site I couldn't believe what I was reading the bastards have ripped us all off, they must have put the positive comments on themselves. I emailed them and told them I was cancelling my order and wanted a full refund. Suprise, suprise we got an email straight back from David with some excuse about late shipping etc and that there would be no deliveries to anyone before Christmas offering a full refund within 30 days as long as we didn't reply to his email? They are lying cheating scumbags who have ruined alot of peoples Christmas's. Well done fastbuggies!

UPDATE 27. 12. 09 We contacted cyberbit, who took the money on behalf of fastbuggies, via email, they then rang us back very quickly; my husband explained what had happened and they told us we would have a full refund within 48 hours back into our account, and true to their word it was. Anyone worried about their money should contact them.

Looked like a ligit site so ordered a quad in early September in time for sons bithday mid October, I got an email 1st week Oct, qaud is delayed will be delvered 16th Oct, (4 days after sons birthday), I was a bit sad but delays happen especialy with import. Early Nov Alex emails me appolgising for delay, says I have been waiting a long time and if I've lost faith in the company I can have a refund, I decline and say as long as quad is here for xmas all is not lost, he offers to partially re-emburse me for the delay but that never happens, Nov I email them back to ask about shipment, they tell me 'great news' container is cleared expect a call nxt week from their courier to arrange delivery, 2 weeks go by, no word. I email again, this time got told my quad is in crate 8 which is next to clear, hmmmm. Smelling a rat (finally) I cancel my order on the 2nd Dec, I was told 7-10 days to be back on my card... 16 days later 2 emails to them (both egnored) phone calls to a number that never gets answered, I'm still waiting for my refund. Nxt step legal advice... Wish I'd have found this site before ordering with them, would have saved a lot of headaches and I wouldn't have been ripped off...

This website from reading the other rewiew has a nasty and disappoining habit of letting people down. There unreliable and are willing to take your money bot not be bothered to deliver the prouduce in time for xmas or Birthdays. Hence leaving people look unreliable and kids very dissappointed that they havn't recived what they disered.The perticlar case i'm referring to is my little brother's.My Father promised him a quad for his birthday and It didn't arrive. So hence he could do nothing knowing that xmas was coming up and knowing he had placed they order taught that due to there $#*! up before they would at least make an effoft to Have the quad delivered for xmas. But yet again not to my suprise they let us down and its ruined xmas for the hole family leaving us stressed and my little brother very upset and let down. Maybe if they was as fast delivering as they wer excreeting money from and accounct we wouldn't have this issue at hand. They are appoling. If you want to be let down 100% fast buggies is the place for u!

Wish I had seen all this before! Two delivery dates past and no quad. They can't now give me a delivery date and say I have to wait 30 days for refund. Well I have taken legal advice from my unions lawyers (Cival Service) and they tell me that I am entitled to my money back in reasonable time. To me reasonable is right away so I am now going to give that a go! What a lot off crap at this time of the year. I now have a totaly heart broken grandson as we are left with no time to find a replacement and until we get the refund no money to buy something else.
Irene Roseweir

Do not be taken in by these scam artists.
I ordered a mini quad for my grandson in August 09 and it has still not arrived.
The website phone number does not answer, but Alex is kind enough to send you e-mails telling you that the item has been damaged in transit or it is held up in customs, all delaying tactics.
6 e-mails later and numerous phone calls to the courier that Alex is kind enough to divulge, I decided to visit the courier, he rents an office above a reputable haulage contractor.
I was told, and shown documents relating to the container that my item was listed in, will be delivered this week I was told so long as fastbuggies pay the port charges, guess what no delivery, yet another phone call to the courier, only to be told that he advised me to look elsewhere for a quad as it looked like fastbuggies were going skint.
If you read this Alex, I invite you to deny anything I have said, call or e-mail me you have my numbers, you know that all you have given me is a load of lies, and someone that does not deliver what they promise to little children are beyond contempt.
My advice to anyone thinking of buying from this company, please take my advice and steer well clear of them, especially if you are a grandad and have promised your granson a quad.
I have today informed my banks fraud department to investgate this company.

I buy extensively on the web for my business and have a lot of experience with a substantial number of very satisfactory traders.
My experience with fastbuggies.co.uk has been extremely unsatisfactory; they are by far and away the worst company I have ever dealt with for anything.
The webchat doesn't work
The telephone is not answered
There is no trading address
There is no documentation ie no order acknowledgement, no VAT invoice (HMRC note), no delivery document
And for a very long time no product either.
All the above well out of line with the Sale of Goods Act.
The delivery firm are not allowed to take a product back if you refuse to accept because the packaging has disintegrated or parts are missing.
You have to sign an unheaded delivery receipt (you don't even know who is delivering) and you don't get a copy.
My Child's Tiger Quad ordered in mid-August, promised for early September, damaged in the container, delayed in shipping, delayed in Customs, delayed and delayed eventually turned up at the end of November( that makes me one of the lucky ones to actually get something after constant emailing and complaining).
It was missing the handlebar clamps and bolts, the battery charger casing was damaged and it was the wrong colour. I persevered, sorted my own handlebar clamps out and on day one of trying to use it the drive mechanism disintegrated and seized up. Happy birthday grandson!
My request for documentation, trading address, refund under the Sale of Goods act was totally ignored; just a response asking for photographs of the buggy.
If this is the experience you want, then go ahead and jump into the snake pit.
If they asked me for my credit card details to arrange a refund, I wouldn't give them; that's how much I distrust them. You cannot believe a word they say. Not a word.

Ordered kids quad 26 oct 09 where full payment has been payed. One delivery date was given in nov, this then didnt arrive. Then given another date for 4 th dec 09, through out this time we had contact, still NOW waitin delivery for our sons xmas box. Date given before 18th dec, we have phone & emailed them numerous times no response. We find this disgusting not only have not got delivery but not even put in picture wot is happening. If no response soon legal action will be taken & watchdog will be informed. I if you can't deliver then a refund asap, so we can buy from a company that will! P. s we know fastbuggies read these reviews.

I met David Misfud hes a half chinease German Prick 1 year a ago we bought 10 quads off of them and he used to answer the phone himself at the time and had a small German outlet because I run a transport company we picked the bikes up our self. I had no problems then apart from one of the bikes was $#*! and got returned. This year i bought 10 more to sell on for christmas now it looks like i won't get them I sent someone to their old place in germany but there not there any more seems Davids moved back to china!

Any one still living in hope of recieving goods please don't just try to get a refund they have with out a doubt gone pop anyone with quads on container nine this has today been sold to a french guy and is going to be re-shipped the other two containers are likely to go the same way so their is no chance despite david misfuds email saying they are still going to try and deliver the only semi honest thing that he has said is he has put lots of money in mostly ours though.
I like the way he calls him self the managing director he is in no way shape or form a director for one a company that is paid for goods in full and then lets all of these customers down and then finds himself getting lots of cancelations and having to refund then finds himself not having the req capital to purchase the remainng part of the containers and pay duty is not the actions of director.
Can i make a suggestion david in your next foray in buisness i would suggest you buy a broom and start your learnig curve in buisness again better still i am looking to fill a position in my company for a customer care junior maybe you could learn something the only problem is i do profile all my candidates and i already no with out meeting you how yours would come out. PLEASE PLEASE everyone contact your credit card company. Sorry guys i forgot to say my post are being given not by me but by my dad jason b some how his review area has froze all i am doing is typing for him as he is dictating

MESSAGE TO EVERYONE READING

I ordered a quad from this lot and made a chargeback and got my money back through my bank.

There is another scam going on there is someone called Gordon from a company called www.quads4kids.co.uk who made a post asking people to contact him. They are part of the scam I have seen it before one web site does not deliver and then another one pretends to help and takes your payment again because you still want the item so they end up with 2 payments and you end up with one item. BIG WARNING TO EVERYONE watch out for this www.quads4kids.co.uk company i think them and fast buggies are the same. I am reporting Quads4kids.co.uk to watchdog and I I suggest everyone does the same. Make sure you do not get scammed again by Gordon

I will be putting warning message about quads 4 kids on as many sites as possible as i think its fast buggies new company

I would warn any body who is considering buying a quad bike, not to buy it from fastbuggies.
The quad we ordered was about 8 weeks late due to an assortment of delays and excuses, when the quad did arrive it was not at all as advertised and broke down on it`s first outing.
Fastbuggies did promise us some compensation, which we did accept,
However, after 7 months we are still waiting for our compensation and they now don't even bother to reply to my e-mails.