I have also had the worst ever experience with this company. I like so many others placed an order in good faith. I ordered in October and have tried since then to contact them. On the rare occasions they did pick up I was promised delivery dates that never happened. I was given he same excuses of shipping and breakages. I was also told of compensation that never came. I requested a refund and that has happened either. This was my little boys Christmas present. This company is destroying peoples lives. I can't believe they are still managing to trade! I can't belive that these lying individuals can sleep at night and I truly hope they get whats coming too them. Don't ever buy from them and don't ever believe them! Contact your card company as soon as possible if you have been fooled by them too! Contacting trading standards. Feel so sorry for everyone who is in the same boat as me.