FashionMia

I purchased some dresses on February 14 and again on February 16. It is now
March 4th and Ihave not received my dresses. When I tried calling the number posted on their website no one answered and I was forced to leave a message. I sent an email inquiring about the status of my order and got the following responses:

February 21

Dear Customer,
Good day. Hope you are doing well today. I pray this email finds you well and blessed.:)
I am so sorry for the delay and inconvenience we caused to you.
Your order is under our normal processing now. We will prepare the order and arrange
Shipment to you as soon as possible.
I have informed my colleagues to speedup your order.
If there will be any other problem, please feel free to contact us anytime.

February 22
Dear Customer,

Thanks for your email.
We are sincerely sorry for the inconvenience caused to you. Your order was delayed because of the large demand of orders we have received recently.
Your order status has been checked. There are 2 items ready for shipment, which will be arranged in 24 hours. You will be informed about the tracking information.
The shipment for the remaining item will be arranged when they are ready for delivery and you do not need to pay any extra shipping fee.
I am available at any time if you need any assistance.
Have a nice day~
Best regards,

Yolanda
Customer Service Team
www.fashionmia.com

Dear customer,
Thanks for your order on our website but sorry for any inconvenience caused.
Your order status has been checked. There is only one item ready for shipment, which will be arranged within 24 hours. You will be informed about the tracking information.
The shipment for the remaining items will be arranged when they are ready for delivery. I asked my colleagues it still needs 4--6 days to be ready for delivery. Could you please wait for several days more? I know you waited for long time and i can understand your feeling, as compensation, we will offer you a $5 coupon, is that okay?

Please dont hesitate to contact me if you have any question, then I will try my best to help you.
Have a great weekend.

Best regards,

Mandy
Customer Service Team
www.fashionmia.com

Be warned the items you purchase may not be available at the time of purchase so you may be forced to wait for more than 3 weeks before getting what you paid for. It has been such a frustrating process. I have never experienced something like this with an online business. And I was offered 5 dollars for the inconvenience as if that would appease me. I'd rather just receive my dresses. Good luck, you have been warned.

Horrible products. Horrible customer service. Horrible company.

My credit card was charged immediately and I got a shipping notice. Except the tracking didn't work. First clue that this wasn't going to be a good transaction.
After waiting 36 days for my order to arrive I finally contacted customer service via email. They do not have a phone number. Second clue that this was not going to be a good transaction.
Customer service reply: "Thanks for your order in our store and sincerely sorry for the inconveniece caused. I have checked your order and found that 6 items of your package has been sent out. According to the tracking information, it is in your country now. Please wait patiently. Hope you will get your package soon."
I was also informed that the remaining item was no longer in stock and to simply pick something else for $8 or less and also offered an $8 coupon for a future order.

The next day my order was delivered. Two of the items I know I did not order. I would NEVER pick those colors or patterns. I went to try one one of the blouses. It was so small that it would be impossible to try on without ripping it. The blouses are also so sheer that a camisole must be worn underneath. I opened another to discover that it was actually smaller than the first. I never even opened the other items.

I immediately emailed customer service to get a return address.
Their reply: "Thank you for your order, but we are sincerely sorry to inform you the size problem since there might be some differences between Chinese size and US size.
According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging.
If you want to send the items back for exchange, the return-shipping fee, which is costly in some cases, needs to be afforded by yourself. So we do suggest that you keep the items and give them to someone else who may fit into them.
A 35% discount coupon will be offered to you as a compensation for your future purchase."
Despite their earlier reply of: "Sincerely sorry for the inconvenience caused.
According to the tracking information, the parcel has been delivered.If you do not want to keep those items, please contact us and we will refund you as soon as possible together with the previous $6.6
Looking forward to your early reply!"

So in the end I'm out $88. And instead of throwing good money after bad I will not attempt to return the clothing. Instead I will donate the poor quality clothing to a woman's shelter and hope that some anorexic will be able to fit in the clothes. At least I know never to order from Fashionmia again.