Farfetch

My order came really fast and as described. This is my second order of the same bag in different colour from Farfetch. The colourful handle of this bag is what enticed me. Small but roomy since it has depth. Totally love it even though it has a tiny scratch at the bottom.

The only way to return an item is by booking a courier via their website. So I did this and booked a day and time slot. But the courier never turned up and I've had no communication from the courier nor from Farfetch despite sending them multiple emails and messages via the online form on their website. They say you should return the item within a week to ensure they get it within the 2 week time frame they require for refunds. But how can you do this when you can't get the item collected? I've started a Paypal dispute as fortunately this is how I paid, so fingers crossed this is how I will get my refund

Purchased several times from Farfetch, last three times money has been deducted from my account twice - which with luxury means a significant amount is taken from your bank account for around a week (left my bank account over drawn). Farfetch was contacted and admitted that is a frequent experience when using PayPal and didnt take any responsibility for this issue. As someone who uses PayPal for the security, I now avoid Farfetch until they have some form of resolution.

Do not purchase from this company if you arent positive it will fit! They refuse returns claiming item was damaged and send back item in worse shape then when you sent. Claimed the tags were missing when they were not. I sent pictures showing tags were still in tact and only had the item on for 1 minute before determining it was too small. I have never experienced customer service like this. The item was very expensive and I wish I purchased from a reputable company.

I have noticed this online store in the internet when I tried to find some nice places where to buy clothes. When I found out that this online store sells branded clothes I understoo d that I definitely wanted something from their stuff. I explored the whole assortment for a couple of hours until I finally found something that I wanted. I ordered some t-s and some shirts, as well as jeans. They were delivered quite fast and this fact delighted me a lot. I thought I would wait for them forever, nevertheless everything was okay. I would certainly apply here once in case I would need clothes or shoes.

I successfully ordered in the past, but the past few days, their web site is not functioning properly. I click on a size of an in stock item, the site shows that I have chosen the size, and then when I "Add it to my bag" the item is not placed in my bag, which remains empty. I clicked on the "chat on line option" for help, but the answer back is that no representatives are on line right now, and I've got that answer regardless of time of day. Called the "new phone #" given on the site, no answer, then today after holding a long time a recording takes my name, #, etc for someone to call me back. Is Farfetched having financial trouble?

This is a review for Farfetch customer service, not the products themselves. The customer service was truly terrible. I called three times to initiate a return. Each time they gave me different information about the paperwork needed to return an item-each different from each other and also different again from the info on the return email they sent. What was worse is all three sources of info were incorrect and the DHL driver had to guide me as to what was actually needed. They were unapologetic and unaccountable for their incorrect information which risked me getting the item returned in their 14 day window and risked me getting a refund for the returned item. Although the items are beautiful I will not be ordering from Farfetch again.

Just following up on my 4 unique orders from Farfetch. I had clear communication from pick up, through to when the boutique received my returned jacket. Within a week my full refund had been credited!
FarFetch - guys, you are the best!

I have been waiting on a refund for $1000 of shoes for over a month. Getting close to reporting it as credit card fraud as I do not have any goods for my services. Will not be ordering from farfetch anymore.

They are keeping the original boxes of the items. The items then, are sent in a simple box with farfetch logo on it. They also send items in envelopes :)) ). Someone is keeping the original boxes to resale them empty on the internet. I'm 100% sure of this!