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I ordered a pair of sneakers from farfetch via paypal on a sunday. Monday i got a mail from them saying that i will receive my delivery the next day. The package was in perfect conditions, no complains.
I payed with a credit card for some Rick Owens sneakers. They took the money immediatly. After 2 working days they reached out via e-mail and told me that they took no more than 10$ for security measurements and i needed to reply them the exact ammount. I did that and then, after 3-4 days, i received a e-mail from them saying that the order was canceled because they "were unable to validate the information you have provided" and this can't be reversed. I am very dissapointed about that, i thought it was a serios site.
Vlad R.'s review of SSENSE earned 5 Very Helpful votes
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The creative appearance of this piece is an amazing art of great talent! The comfort makes you...
Hello Vlad,
Thank you so much for taking the time to share your experience with us!
We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch