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The only way to return an item is by booking a courier via their website. So I did this and booked a day and time slot. But the courier never turned up and I've had no communication from the courier nor from Farfetch despite sending them multiple emails and messages via the online form on their website. They say you should return the item within a week to ensure they get it within the 2 week time frame they require for refunds. But how can you do this when you can't get the item collected? I've started a Paypal dispute as fortunately this is how I paid, so fingers crossed this is how I will get my refund
Lisa H.'s review of Farfetch earned a Very Helpful vote
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Dear Lisa,
Thank you for sharing your feedback regarding your experience with our return program. We're so sorry to hear that you experienced issues with your return and if delays occurred due to our courier partner, you will not be held liable when it comes to accepting a return for a refund. If you have any unresolved issues with your return or need to schedule another return in the future, you can always speak to our customer service team at +1 646 791 3768 or +44 (0) 20 3962 2362 for immediate assistance.
Warm Regards,
Farfetch