FareDepot Reviews Summary
FareDepot has a rating of 2.2 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FareDepot most frequently mention customer service, credit card and next day. FareDepot ranks 220th among Travel Search Engine sites.
If I could, I would give them 0 stars!
So, AFTER I had already received an email stating that my wife and I had CONFIRMED e-tickets issued, I found out today, when I went to the airport that FareDepot had cancelled our tickets. After I called the representative to get clarification, I was told about a processing code that I should have received, about which I was never called, but simply emailed (as if emails NEVER go to SPAM, right?). Then why did they email us confirmations!? And the rep was adamant that they DO NOT call as a policy. They also do not email you or call you to let you know your ticket has been cancelled. That's on you to find out either by monitoring your CC statement or going to the airport.
As a high school principal, my wife and I travel frequently, especially during the little time we get off for Summer. FareDepot caused me to incur significant loss and therefore I will not only never purchase anything through their site, but I will also not authorize any purchases for our high school's student trips. I will also strongly recommend to the other high schools in our district to steer clear and not be fooled by them.
What upset me the most was their lack of cooperation and their unwilling to help.
With less then 2 weeks before international flight they still never gave me a ticket number. When I called them, they said they contacted my card company and considered it a high risk. I inquired high risk of what? They just repeated the same thing. So I contacted my card company to see what was up only to hear that they never received any contact from FareDepot.com. So they never tried to purchase the ticket for me. While I was on the phone with the card company, I received notice that an email just came in notifying me of a cancellation on my booking from FareDepot.com. I had to scramble for a ticket with a return flight the same as my wife and 5 month old daughter. I had to pay $200.00 more because of the shorter time frame and got the last seat available. To say I was (and still am) tickeded off would be an understatement. Stay away from them. I almost missed being able to accompany my family their first time on an international fight. Not to mention I have to be with them for immigration to the US.
Hi Christopher D., We apologize for the inconvenience in your travel booking experience. While processing your booking, our system flagged you as fraudulent. For the reason that you were unable to verify your identity properly your fare could not be processed. The instructions were very clear on what was expected from you. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
ABSOLUTELY horrific service. Should have looked them up before I booked, their online reviews are all very bad. Thus, I am in fact happy they cancel my booking, I simply took my business else where. Spare yourself and don't book through them.
They cancelled our bookings without attempting to resolve the issue. They pretended my credit card is not working. I tried to call them, no one never picks up. I emailed them back telling them I had called my bank, they didn't even see them attempting to charge my card at all. Then they accused me of not telling my bank they should let their charge go through while they clearly did not even try. Their response emails were all very rude as if it was my problem that they are incompetent.
Are people high when they wrote these reviews on Google? They probably paid these people for those reviews. If you do a quick Google search, all of their other reviews are terrifying. DO NOT BOOK through FareDepot.
Thank you, Jo P. Appreciate your feedback! We have knowledgeable agents available to assist at any time. We appreciate your feedback. If you could provide us with more feedback on the situation, in order to help resolve your issue. Thank you, FareDepot Team.
Ryan R, if you do care about the company's reputation, you and the team should be reachable at that particular time, and be responsive at a short period,... NOT 10 MONTHS LATER WHEN ALL is done. Don't bother then. It's worthless.
Karina T., we apologize for the inconvenience in your travel booking experience. According to our system regarding your fare that was changed by the airline. We reached out the personals responsible for reinstating the fare, unfortunately, they denied. We understand that you are not responsible for the overcharge so we will be refunding you the remainder to your card. We also sent an email explaining the situation to verify your change in details. We have clearly mentioned that we must receive a response from you to process the booking before your e-Ticket changes. The instructions were very clear on what was expected from you. If you still see funds processing please email it to reservations@faredepot.com. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
This company is totally not responsive, try calling and always you will get voicemail, response time for email 16hours+, their live chat also non responsive. Better to pay extra somewhere else, I lost over $200 because of their lack of communication, just to get an email after trying to talk to somebody ne for a day and half that theres nothing they can do.
Thank you, Nicolas V. Appreciate your feedback! We have knowledgeable agents available to assist at any time. We appreciate your feedback. If you could provide us with more feedback on the situation, in order to help resolve your issue. Thank you, FareDepot Team.
First off, I just want to let you know that any site you go on that reviews this company, any 'positive' feedback that is left is usually by a person that doesn't seem to grasp the English language that well and always praising how great fare depot is. I honestly believe that people from their company just write those reviews, so it's not 100% terrible ratings. Anyway, onto my experience.
I didn't see any reviews before booking my flight and went ahead to buy my ticket. Soon after, I noticed how many people were unhappy and telling how this company is a scam, and honestly it is. I had tried to call many times and they never picked up the phone. I wanted to cancel my ticket and the only way I ever got a response was via email with very broken English. The first email stated to cancel to my ticket, I would have to get charged on my credit card 200 dollars to cancel the ticket. I didn't agree to it and said I'd like to cancel my ticket because it's well within the cancellation period to get refunded. All of a sudden a few days later, I get emailed again and the price went from 200 to 400 dollars to get charged to get my money back. First off, that makes no sense to charge someone extra money on a credit card to get your money back. It seemed very fishy to me so I didn't agree to it.
I now keep getting spammed phone calls from them, asking me to cancel my ticket through email and to pay the fee. What company calls you asking you to cancel? It's my decision if I want to do that and I definitely don't agree to doing so if you're just going to charge me more money and not refund me anything.
With seeing all of these reviews, I can understand why you would never want to book with these guys. They only call you when it's convenient for them to get more money, but when you need something, they don't reply at all or are rude, or even just flat out lie. Don't trust any positive reviews from the company, because it's very shady if you read the reviews that are and how they are worded. Please don't purchase from these people. It's a scam company that try to say they are giving you a great deal, but in the end you end up paying money and not getting a ticket. Even worse, it seems they are in India, so it's international and hard to get paid back because they don't follow the same laws as in the USA. I really hope the company gets shut down, because no one should ever have fraud like these jerks.
Hi John S. We apologize for the inconvenience in your travel booking experience. While processing your booking, we got a notification of High Risk. We sent a Security Check form to verify your flying and payment details and to notify that your flight is nonrefundable. We have clearly mentioned that this verification must be completed before any e-Ticket changes. For the reason that we have not received your acknowledgement in a timely manner, your fare increased and could not be processed. The instructions were very clear on what was expected from you. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
THEY OUT RIGHT LIE TAKE YOUR MONEY AND DO NOT PRODUCE A TICKET!
DO NOT USE! WILL CONTINUE TO TELL EVERYONE THAT THE ARE A FRAUDULENT COMPANY... WITH A CUSTOMER SERVICE IN INDIA!
Thank you, Henry A. Appreciate your feedback! We have knowledgeable agents available to assist at any time. We appreciate your feedback. If you could provide us with more feedback on the situation, in order to help resolve your issue. Thank you, FareDepot Team.
1) they never return my money 2)I spoke with the STATE commerce department to trying to settle, they reach out to them, and refused to acknowledge 3) they publicly "made fun of me" calling me high risk... STAY AWAY FROM THIS COMPANY!
Hi Jack H. We apologize for the inconvenience in your travel booking experience. While processing your booking, we got a notification of High Risk. We sent an Authorization form to verify your flying and payment details and to notify that your flight is nonrefundable. We have clearly mentioned that this verification must be completed before any e-Ticket changes. For the reason that we have not received your acknowledgement in a timely manner, your fare increased and could not be processed. The instructions were very clear on what was expected from you. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
Don't buy the useless travel insurance they provide, they sell it represented as one thing and really it is another. Beyond travel insurance, when issuing a refund one email they claim 2-3 weeks for a refund the next email is 3-4 weeks. When you question things they repeat the sentence back to you. Pick someplace else to book travel through, the "cheap fares" are bogus anyway. The "taxes" were more expensive then the airfare.
Got an email confirmation. Then email cancellation next day. Wouldn't recommend if you really want to book a ticket.
Hi Osama M. We apologize for the inconvenience in your travel booking experience. While processing your booking, we got a notification of High Risk. We sent an Authorization form to verify your flying and payment details and to notify that your flight is nonrefundable. We have clearly mentioned that this verification must be completed before any e-Ticket changes. For the reason that we have not received your acknowledgement in a timely manner, your fare could not be processed. The instructions were very clear on what was expected from you. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
I am an international person living in New England USA. FareDepot's customer service is the worst CS I have ever worked with in my life, although, I have worked with many international companies and particularly travel agencies. We worked with an Indian guy (no offence, I have many Indian friends. Don't consider me as racist, I am myself an international person). He named himself Edward Salvador. He has a thick Indian accent, he should have been either not employed for a CS position or trained on verbal communication. He basically ruined our trip. We planned to have a reunion with my parents during Christmas time in Thailand, they planned everything for this trip as well. We talked with Edward over the phone (BIG mistake!). Edward Salvador booked our trip for November 2016 instead of December 2016 and send the itinerary with the dates printed with small font and in a way that we though that's part of his signature. Then we found out about his mistake, he wanted to fleece us to pay more to change the date. We ended up to cancel the trip and my parents are now going to Thailand alone.
I hate their customer service and their whole system is corrupt.
Please do not work with them.
Hi Gonal M. We apologize for the inconvenience in your travel booking experience. While processing your booking, we got a notification of High Risk. We have clearly mentioned that this verification must be completed before any e-Ticket changes. For the reason that we have not received your acknowledgement in a timely manner, your fare could not be processed. The instructions were very clear on what was expected from you. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
They are here to take your money and provide nothing but headache in return. DO NOT, DO NOT, DO NOT use this website. On top of stealing your money and not even your credit card company being able to do anything when you dispute a charge, they will call you and harrass you.
STAY AWAY
Thank you, Maria J. Appreciate your feedback! We have knowledgeable agents available to assist at any time. We appreciate your feedback. If you could provide us with more feedback on the situation, in order to help resolve your issue. Thank you, FareDepot Team.
We had the same experience yesterday, where they sought more information, and then today they cancelled the booking. Will block them from our credit card.
Hi Jenny R. We apologize for the inconvenience in your travel booking experience. While processing your booking, we got a notification of High Risk. We sent an Authorization form to verify your flying and payment details and to notify that your flight is nonrefundable. We have clearly mentioned that this verification must be completed before any e-Ticket changes. For the reason that we have not received your acknowledgement in a timely manner, your fare could not be processed. The instructions were very clear on what was expected from you. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
I had my flight on 24th of August 2016. I cancelled my reservation and I got this emial from FAREDEPOT saying that I will get my refund in 2-3 weeks from that time.
AFTER MANY WEEKS AND WEEKS. The AIRLINE COMPANY (AIR CANADA) has REFUNDED the AMOUNT BEFORE 5 weeks. And Now I got a reply through this TRUSTPILOT that they don't guaranteed the refund. THEY CHARGED ME AN EXTRA FRESH charge of 190$ immediately to process my refund process.
FAREDEPOT IS AN OFFICIAL SCAM. I tried my best to get my right back BUT I COULDN'T. All I want to say here is Please AVOID THEM.
Thanks,
MUSTAFA,
Mustafa A., we apologize for the inconvenience in your travel booking experience. According to our system regarding your fare that was changed by the airline. We reached out the personals responsible for reinstating the fare, unfortunately, they denied and it has increased as well. We also sent an email explaining the situation and to respond to the new quoted fare. We have clearly mentioned that we must receive a response from you to process the booking before your e-Ticket changes. The instructions were very clear on what was expected from you. If you still see funds processing please email it to reservations@faredepot.com. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
Faredepot by far provided the cheapest so had a doubt about it. But, I checked out and paid the other day. Once I received the confirmation Code, I checked it on the airline website to make sure that it is valid. Everything has passed and thought why I was worrying about this company even though I never used and even people talked about badly. So, I was thinking to use this site again next time. Today, I got an email, saying that it's been ticketed and charged. The charged amount was different from the other day. So, i called and talked to the rep. He said he would refund it. I expected their apology but he didn't. Overall, my main issue was price. So I got what I needed it and it's been validated and also will get an refund. So, people be careful when your account's charged. It was "mistakenly" charged 846 instead of 841 by big fat thumb.
Thank you, Eric L. We appreciate your feedback and look forward to helping you again the next time you book with us!
On April 24 2016 i purchase a flight ticket to natal Brazil on line from FAREDepot.COM, on the amount of $587.71, at the day of the flight, august 13 2016 at checking baggage and ticket counter i got a surprised information that my plane ticket was cancel,. After calling over 3 hours back and forward the airline main office and the travel agency, no one can't give me an explanation why my flight was cancel, i lost the flight, them. I was told i will get full refund, but never happen. I'm about to file a dispute in small claims court, against faredepot.com, stay away they are scam
Leonel S., we apologize for the inconvenience in your travel booking experience. According to our system regarding your fare that was cancelled by the airline. We reached out the personals responsible for reinstating the fare, unfortunately, they denied. We also sent an email explaining the situation. If you still see funds processing please email it to reservations@faredepot.com. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
Bought a last minute ticket through Fare Depot to go home to see my ill Grandmother for what might be the last time. In an emotional state already, it was the cherry on top to find out Fare Depot had scammed me for my money and never actually sent the money they took from my account to American Airlines. I spoke with someone who tried to tell me that my credit card company wasn't allowing charges to go through on my account. I replied telling him that's funny because I never used a credit card to make the purchase. I missed my flight and had to buy a new one on the spot for a later time in the day. Since I had a huge gap in the day and had already taken a vacation day from work, I immediately went to my bank to report a fraudulent claim. Praying I get my money back. Extreme disappoint. You're better off paying a little bit more directly to the airline than experiencing the kind of day I have had.
Hi Lauren G. We apologize for the inconvenience in your travel booking experience. While processing your booking, we got a notification of High Risk. We sent a Security Check form to verify your flying and payment details and to notify that your flight is nonrefundable. We have clearly mentioned that this verification must be completed before any e-Ticket changes. For the reason that we have not received your acknowledgement in a timely manner, your fare could not be processed. The instructions were very clear on what was expected from you. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
I was tempted by a good price quote.
So I registered as a member.
I tried then to log in,
but the log in page does not accept any typing.
I sent a feedback to a provided email address
only to get that email back as undeliverable...
So long FareDepot....
Hi David R, The ticket that you made was not possible for the coupon due to the fact that your booking was already discounted. We wanted to assist you in creating another booking so we can apply a discount directly to you but unfortunately, it would not work because we would lose the fare and have to pay more. However, the next time that you are looking to fly, we will be more than happy to assist in getting the best deal possible. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Sales@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
It's the old Bait & Switch. They quote you one price, then charge a small amount to your card to "verify that it's your card", but even if you immediately verify, OOPS -- price went up. I had almost $5,000 in bookings that they tried to increase the price on. I told them I did NOT authorize the charge (and called my bank to tell them the same) and they charged me anyways. Now I have to fight with the bank to remove these fraudulent charges. I have no idea how this company gets away with this. Read reviews online -- MANY people saying the same thing!
Hi Cindy W. We apologize for the inconvenience in your travel booking experience. While processing your booking, we got a notification of High Risk. We sent a Security Check form to verify your flying and payment details and to notify that your flight is nonrefundable. We have clearly mentioned that this verification must be completed before any e-Ticket changes. For the reason that we have not received your acknowledgement in a timely manner, your fare increased and could not be processed. The instructions were very clear on what was expected from you. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
Faredepot is the worst company I've ever used. They do bait and switch tactics and charge your credit card so many times it goes into fraud alert. By the time you resolve the issue the fare doubles!
Hi Jamie S. We apologize for the inconvenience in your travel booking experience. While processing your booking, we got a notification of High Risk. We sent a Security Check form to verify your flying and payment details and to notify that your flight is nonrefundable. We have clearly mentioned that this verification must be completed before any e-Ticket changes. For the reason that we have not received your acknowledgement in a timely manner, your fare increased could not be processed. The instructions were very clear on what was expected from you. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ali A. We apologize for the inconvenience in your travel booking experience. While processing your booking, we got a notification of High Risk. We sent a Security Check to verify your flight and payment details and to notify that your flight is nonrefundable. We have clearly mentioned that this verification must be completed before any e-Ticket changes. For the reason that we have not received your acknowledgement in a timely manner, your fare could not be processed. The instructions were very clear on what was expected from you. We appreciate your understanding and feedback and we hope you give us another chance. You can call us at 866-860-2929 or email us at Reservations@faredepot.com. Check out our 5-Star Reviews: http://bit.ly/2mMVHt7 Thank you, FareDepot Support.