Fandango

We purchased tickets for two and entered our Magical Movie Rewards number but the still charged a 3.00 surcharge. When we called them they said it wasn't their problem and were quite rude about it. We will now get our tickets at movietickets.com

I get these fandango gift cards from time to time. Its complicated to use and many theatres dont accept them. Today I went online and bought two tickets to use at Showcase Cinemas in White Plains N. Y. When I got to the theater they dont accept fandango tickets. I had to buy the tickets and when I went back home to get a refund, I couldnt get it because of a time lapse. Why did fandango let the purchase go through in the first place? Always some confusion with this product... AVOID them if you can!

They will take your money. They do not care that "life" happens... and its just a darn movie! That just so happens to cost an arm and a leg! I spent an hour trying to find the area of the website to get a refund and all they had where their policies... it is basically a scam to make sure you loose your money if you can't make the movie... you might as well just wait in line and buy the tickets at the movies if there is any change in the world something might happen and you can't make it, FANDANGO DOES NOT CARE! And their customer service is even worse... they just copy and paste exactly what it is in the "Refund/Exchange" policy... haha... I can read... worse ever! Seriously, so my date night that was pushed back two days, I am paying for my tickets all over again! I will never use them again! I recommend you do not either!

I have been trying for the past 2 months to convert a couple of Fandango gift cards to fandango Now. As a result of Covid, i am not comfortable going to a theatre. I have tried on numerous time to have it corrected, but everytime they tell me it will be assigned to the department that perform that function and nothing happens. I keep following up and i received a response that it is being forward to the correct department. At this point its wasted money, as no one is resolving. Such a simple task assigning a code so the cards can be used on fandango now...

They charged me never sent any tickets and refused to refund me the money, because it was after the showing, this is literally theft. Me and my girl literally had to buy new tickets from AMC theatre. Alister Brent horrible customer service. And they hung up on me twice.,

I have only used Fandango once, and I will NEVER use Fandango again! I bought tickets from them for the earliest showing on a Saturday not realizing that I purchased them at the wrong theater. I called them right away (which finding their telephone number on a mobile app was next to impossible) and by the time I was able to talk to a representative it was already after the show time (like i said it was the first showing of the day) They offered me nothing. No gift card, no exchange, no refund. Basically they took $40.00 from me for a movie I wasnt seeing because I bought them at the wrong theater. Worry free tickets is a lie in my opinion. Fandango is a rip off. When a company offers you NOTHING to make the situation right thatis not a company, thats a thief. I will never be using Fandango again, and please understand I will share this story again when causally talking with friends about going to the movies.

My one birthday present was go to see a movie. Got a date we all got dressed up. Check my card with a full balance and picked the movie. After numerous attempts both website and app would not process my purchase and give me my tickets. Regardless of the time, theater or movie.

There's no one to fix it on their costumer service line, and there's no help online. They don't care about their costumes. You ruined my birthday. And are lucky you can hide in your corporate buildings. I am looking up the closest address for your company so I can ruin your day.

Thanks for robbing me. $#*!ting on my birthday and lying... I am recording all of the wasted time.

I am going to make you pay.

I used Fandango to purchase movie tickets ahead of traveling to the out of town theater thinking it would save me time avoiding the box office. Instead, I still had to visit the box office window and the ticket agent had to type in my code, wait for confirmation and print us tickets despite the printed form I presented. It would have been slightly faster to just pay at the box office and Fandango charged me a fee for their service. Complete waste of time and money!

I paid for $100 worth of gift cards with the Holiday19 promo going and no where did a promo code or discount section become available. It went straight to my paypal and charged the full amount with no discount. I immediately contacted Fandango and they told me once the transaction went through they could not do anything and if I wanted to charge another $100 they could request a credit but that it was only a request, no guarantee. So... I charge $200 and maybe get a credit? Ridiculous!

I booked 9 tickets yesterday for the Bond movie at 4.10. The movie has not been out long, so we figured that paying the $12.50 Fandango fee was worth it... When trying to print out the infomation 1 hour to the show, we discovered that I had booked the wrong movie :(. . Contacted Fandango if we can change the movie or book one of the later, hopefully available, shows. Well guess what, since it is less then 2 hours prior to the movie they can not do anything. So $91.- down the drain!

I purchased two tickets to 4-Star Cinema (two weeks ago) as a gift for my boyfriend on his birthday through Fandango. The day of, he realized that he would not be able to make the showing. I called 4-Star requesting a refund and was told that I would have to go through Fandango.
I went onto the Fandango website and was directed to "live chat." I waited over an hour and a half for a representative. Once the rep became available, she told me she would have to call 4-star. I waited an additional 20 minutes for her to do so. Once she returned, I was told that 4-star did not offer refunds, only credits, and that I would have to contact them about it directly.
Once the "live chat" ended I went back onto the 4-star site and filled out a digital form regarding the issue and asking for some sort of compensation or option. I even pasted the "live chat" conversation into the request.
4-Star never got back to me. We never made the showing and I was forced to eat the $18.