FanaticsReviews 3,945

Worst company ever! DO NOT WASTE YOUR MONEY! FANATICS, stole my money! I ordered an expensive hoodie and paid full shipping for it. Fanatics sent the WRONG hoodie. WILL NOT send the correct one and will only refund my money to a FANATICS GIFT CARD! THIEVES.

Purchased jersey with express delivery. It arrived late while I was outta town. Unable to give it to my son for the game. Impossible to find a Kyrie Irvin jersey in Charlotte, NC. Then I was charged to return it. Very sad!

I ordered a Dallas Cowboy's sweatshirt for Big and Tall. It took 2 weeks to arrive. The color quality was so poor. The sleeves were purple and no way matched the logo. Now I have to pay to return. $10. Will not order again.

Dear Fanatics Authentic Team,

I am writing to express my gratitude for your outstanding customer service, particularly for Ruth. As a loyal customer who frequently purchases NBA player-signed merchandise from your website, I encountered some issues regarding a Hologram Replacement. Given that I did not make the purchase directly through Fanatics Authentic, I was concerned that my issue might not be resolved.

Fortunately, Ruth provided me with exceptional assistance. She demonstrated immense patience and eagerness to help me navigate through the problem. Despite the need for additional information to complete the replacement hologram process, she responded kindly and professionally, guiding me every step of the way. I truly appreciate her dedication.

Additionally, I faced challenges when I encountered issues with memorabilia purchased from Pxnini. Attempts to contact them via Twitter, Facebook, and Email went unanswered, leading me to resort to an IDD Call, costing me over $150 in phone charges.

Therefore, for international buyers, Fanatics Authentic stands out as the most reliable company. Ruth embodies the excellent customer service ethos of your company, being a dependable and helpful representative.

I am immensely thankful to Ruth and the entire Fanatics Authentic team for their efforts in resolving my concerns. I look forward to continuing my support for your products and services in the future!

Sincerely,
Wai

I order a NFL jersey and the size was too big. I tried ordering a different size of jersey and they didn't have it stock so I requested a refund and they gave me a e-gift card to buy somewhere else. So basically they don't do refunds, they give you e-gift cards

Ordered a jersey in stock in November to be told it's not in stock and they change the delivery date 2 times so far. This makes the package past Christmas. They lie to the customer and state before Christmas but they are selling items they don't even have. The customer service guy says I can give you a 20 percent of I laughed as if I will support your business ever again! You are liars

I just purchased 3 items from the Fanatics website through Facebook. They did not apply the 30% sitewide discount at checkout and after I realized they did not give me the discount I called the customer service automated number which was worthless and wont allow you to do any returns. I also try chatting on the website, same thing worthless. I even messaged them on Facebook Messenger, no response. The worse part is it wont allow you to stop a purchase until it ships. So I requested to return and they wont give you all your money back! I am so mad. They want to give an E-card or charge you $9.99 to get your whole refund back. That is so shady man. I will never buy from them ever again. I would encourage you not purchase anything from this company with these type of practices or policies.

I decided to take advantage of some Black Friday Sales. I picked out the items and ordered them. After ordering I found out that Fanatics did NOT honor the sale prices advertised. I reached out to the company and got a couple of different answers. Even though I had photos of the advertised sales prices they would not honor the sales prices citing that some sizes were low in stock. I said I would like to return the order and they are charging me an additional $9.99. I will not be refunded for the shipping costs either. I wish I had read the reviews prior to ordering from them. Please tell everyone you know that this company has no desire to provide good customer service. I work in customer service and we are instructed to make sure all customers are happy if we make errors. This company couldn't care less about their customers satisfaction!

Wanted to order an item for Christmas, site banner says "ORDER NOW, GET IT BY XMAS". As soon as I process the order, it states that shipping is January 13! At no time before ordering was an expected date provided - Shipping method selected says 5-7 days. This is completely misleading advertising, and should be removed from their website.

I gave this one star because there's no option for zero stars! I went to Fanatics looking for a pair of University of Kentucky pajama pants for my husband's birthday. For some reason that search yielded Seton Hall pajama pants. I change the option to UK and bought them. I went back 4-days later to see when they were coming and the ship date had changed to a date AFTER his birthday, and they were Seton Hall pajama pants!

UPDATE: AFTER THEY RECEIVED THIS REVIEW, THEY CENCELLED MY ORDER FOR A FULL REFUND.

I had a ridiculous time getting the chat window to let me chat with a real human and when I finally reached one, they said because I didn't cancel my order within 30-minutes of purchase it was too late to make a return. 30 MINUTES? ARE YOU KIDDING ME!? They refused to do anything about it and said a return would be in order. I asked to do the return authorization right then since I already know I don't want frigging Seton Hall pajamas bottoms AFTER my husband's birthday to go with his University of Kentucky shirt, and they wouldn't do that either. They said that once I got the pants, I could contact them again, (jumping through appropriate hoops of course), then carry it somewhere to be sent back.

The chat representative was polite, apologized for the inconvenience but ultimately said there was nothing they could do. I HATE this company! RIDICULOUS!

Ordered two jerseys. One has defective stitching on the big number on the back. Contacted customer service and they offer to let me keep the damaged one and will send me a replacement only if I agree to pay another $25 in shipping! NEVER doing business with Fanatics again and warning everyone I can every chance I get.

I would not buy from fanatics. Horrible customer service. I ordered jersey and they sent me the wrong player and the wrong brand. It was some cheap, low quality jersey for the wrong player. I asked for either expedited shipping on the correct item or a refund so I can have it in time for our event or buy it somewhere else. They would not do either until the other item was returned and received. The correct item is now out of stock and I have to wait extra long to receive a replacement. Either way it will be too late for my event and a complete pain in the $#*! to return the cheap jersey. GRRR! Avoid this company! If they make a mistake you get the headache.

I ordered a chargers jersey, got sent a bull$#*! raiders t shirt worth half of what i paid. Customer service is a a joke. 0 stars if i could stay away from these con-artists

You pay a standard rate for 3-7 business days for a delivery. I paid that and am told 10 business days. Had I known that, I would have chosen a different vendor, such as Amazon who has a bit quicker for delivery.

Refunded 75% of purchase price, IMPOSSIBLE TO GET A HOLD OF! I have tried everyway possible to reach this with no success!

I highly recommend NOT shopping with this merchant. I never was able to use the tracker they provided, I kept getting a message saying invalid number, and it's impossible to get help from anyone at fanatics. I ordered my shirts on October 21st hoping to wear them at homecoming in November. They told American Express they were delivered October 26th, I still have no merchandise from Fanatics. Save yourself the headache and don't buy from them.

Update:
Fantastic did reach out and gave me back my shipping charge. I do appreciate that they tried to make it better. I did receive my items 4 Dec 2023. Tyvm GOD BLESS!

I bought 10 pieces of items from fanatics for over $150. I paid for extra shipping so it gets here by December 1. As of this morning December 3. I am being told that it will not get here till tomorrow. That's one of two shipments the second shipment doesn't even have a delivery date available, now I understand if this only happens one time this is the second time that I've ordered from fanatics and the same thing has happened the first time I called I said there's nothing they can do. I haven't tried calling them the second time because I'm sorely upset with them after spending this much money. I'm unfortunately I wouldn't recommend using fanatics from here on out thank you very much. GOD BLESS!

Got a jersey nov 20 first time was delivered didn't get text till 8 hrs after it was and left in lobby was gone. Got issued a new one used my mother's address today get text 1hour after they say it was delivered. Nothing out there and didn't get a picture this time pretty sure their delivery driver stole this one I don't even want the jersey no more just want my money back but gotta wait till Dec 4 don't buy from this place better going to a store can't trust these guys delivery service

This is a gift for my son, he is very happy with the bag...says it is gorgeous.
Thank you for your attention and response.

I ordered a golf bag at what i thought was the sale price. I guess I neglected to click a coupon box so they charged full price. The website is a bit deceptive on listing items regardless.
I began attempting to cancel order through their bot service---was not allowed. The next day I found a phone number for their company and called and canceled the item. 3 days later item is shipped. I called and complained and they said it was a mistake by the previous person i talked to. I have to call again when item is delivered to return.
I think their business practices are questionable