FanaticsReviews 3,945

Try to return the incorrect item they sent and it is a nightmare. To avoid the 9.99 return shipping charge you have to receive an e-card and the amount is not what you paid. Try to talk to someone is impossible. Will never order from them again. They still owe for price of one item returned but know I will never receive that. Plain to see it doesn't add up

I placed an order and my credit card was immediately charged, however I did not get a confirmation of my order via email. I used the online to try and resend it to no avail. I battled the bots until I finally got a live person on chat. They sent the order confirmation. Now I use the order number from the confirmation to attempt to track my order and when I enter the order number it says order not found. I once again battled the bots to get to a person on chat who assures me the order is in transit and will arrive tomorrow. Says u wil get an email with tracking info in 20 minutes. 40 minutes later and no email. I don't know if my order will arrive but it not I will contact my credit card company to obtain a full refund. Do not waste your time or money ordering from Fanatics you will be sadly disappointed if you do.

Fanatics has great merchandise but I have yet to receive any. Either their warehouse personnel does nothing to fill the order or their carrier is horrible and doesn't pick it up. Whichever it is, it sucks supremely. Customer Service is difficult to get to, but once you do get a real body, they're the only good thing about the company.

Was shipped the incorrect item, then was charged to return the item. Why am I being charged to return an item when it was your fault? Total BS!

I ordered a jersey with the BLACKFRIDAY discount, which was shown as eligible with this order, but there was no place to enter the CODE and discount was not applied. So i cancelled the order. The chat module was completely unhelpful. I then posted a complaint on their facebook page, which was answered by bethany, who asked me to take down my comment and DM her. She then gave me a customer service email that is not monitored!

Cristin,is a excellent sales rep, answered all my questions and helped with my re order, she's a credit to your business! Thanks

Very similar situation to a review I saw on this website earlier regarding a lakers jersey. I bought a black lakers swingman jersey from Fanatics but received a completely different jersey from them. I had to contact them using the chat box in their website which is absolutely horrific and when I finally got to message a customer representative, they said they were out of stock and could not do anything but issue a refund once I sent the jersey back. This company has absolutely no consideration for its customers and after reading another customer's experience that is suspiciously similar to mine, I am confident that they do this on purpose in these situations.

I recently ordered a hoodie for my daughter and the purchase was fast and shipped without any issues. Great quality for the bucks.!

I've ordered multiple jerseys each time disappointed because the sizing chart is not true fyi if you fit a 5x you get the jerseys and it fits like they sent a 6x hockey,nba,nfl they need to fix the sizing charts each time t had to go get them altered and pay more money

On 7/17/23, I purchased a Denver Nuggets Funko Pop Collection. This is a limited-edition item, so I was happy that I was able to purchase it before it went out of stock. My purchase went through with no problem; I received a receipt showing it went through and was notified that the item would ship by 12/11/23. Four months later, on 11/16/23, I was notified that my order had been cancelled because the item was out of stock. It was not listed as out of stock when I was able to purchase it.

If it's out of stock, Fanatics shouldn't allow someone to purchase it. With today's technology and advanced inventory tracking, it is totally unacceptable and borderline fraudulent to oversell a product (to who knows how many people) and then cancel the order after 4 months of waiting and shortly before the anticipated delivery time.

It is my suspicion that the orders are filled in a way that benefits the business and not in a way that is fair to the customer. I was lucky to pay $52.77, which was a promotional discount, but now I feel that this is why my order was cancelled. Fanatics would rather fulfill a full-priced order, regardless of when the order was received.

I called customer service and asked to speak to a supervisor who could explain the process to me. I wanted to know how I was able to purchase the item if it was out of stock and to learn how they decide which orders get cancelled or fulfilled. The representative would not transfer me to anyone, gave excuses for why there was no one available, and would not provide contact information for any supervisor or take my contact information to give to someone who could assist me.

The company has tried to resolve the issue by providing a coupon or to tell me that the order was cancelled by the warehouse because it was oversold. Neither of these things explain how this happened or help to resolve this issue at all since the item is now out of stock and impossible to purchase anywhere other than secondary market sites for far more money than I originally paid.

This whole process is poorly run and shady, and unfortunately, it seems to be a common occurrence at Fanatics.

I gifted a Braves gear, which was fake! The brand I bought for the hoodie has nothing to do with the Braves. I am very disappointed in Fanatics! I had bought a few items from them including jerseys and I will no longer have any business with them. I have already spread my anger to my friends and come to find out they have had problems with fanatics in the past. Sad

I ordered an official NHL Jersey and I was not disappointed.
Excellent quality and sizing was perfect.

Cristin was extremely helpful with my order and concerns. Would highly recommend to friends and family

This is the most deceitful site ever. Do not send them your money. This shirt looked like it has been made by elves. Poor fabric and the logo was worse than I have ever seen.

I've ordered from Fanatics several Times in the past couple years. Most of the time my order has gotten here in a timely manner. Last time I ordered something it took well over four weeks. I just received two 76er's shirts and decided to send them back. Their charging me $9.99 per shirt just to return them! Not to mention they overcharge on shipping even when they're shipping in the same city of Jacksonville Florida I will not be doing business with this company anymore. I'll wait till I'm up in Philly for all my future purchases!

Very easy to order. Was delivered when they said it would. Very happy with the order.