Fanatics

Placed an order a week ago. Never got a confirmation. Sent two emails asking for any confirmation that my order was received. No response to the emails. Trying to call the phone number listed under "contact us" it seems like a non existing phone number. What a nightmare of a "business." Nobody should order from them. I definitely will not.
Asking for an order ID. Have never got a confirmation with the order ID.
It is a joke? Awful!

The wrong item was sent in the first order. I contacted them and the person on the other end of the chat said I could return it. They do not do exchanges, so to get what we wanted I had to place a second order. I took the return package to the post office that same day. It sat in some location for 1 week waiting for 'the return agent'. It was finally picked up and made it's way to the return facility in York, PA where it has been for 1 week. I haven't received a refund and they will not answer my emails.

Placed order on 11/2 for a Christmas gift. Originally contacted them in mid November when everything else had been delivered. Was told it's shipping in a couple of days. Contacted again at end of November and was told supplier no longer had the product and I was being refunded. Contacted again on twitter after never getting a refund and was told someone would be in contact with me. Yesterday 1/15/2020 over 2 months later contacted them again and was told supplier doesn't have the product and I will get a refund. Haven't heard that before.

I was delivered the wrong item. Eventually I was transferred to Ruth who was so kind and personable. Ruth went above and beyond for me and making sure everything was right. She was so wonderful in fact that I wasn't even upset the wrong item was delivered. Disappointed, but not angry. I wish every company had a "Ruth". Because of her, I felt comfortable enough to purchase more items while waiting for the current issue to be resolved. She's fantastic. Thank you, Ruth!

Ordered a T-shirt for $18.50 plus $4.99 shipping. The shirt is too big and I want smaller size. They don't offer exchanges, just outright returns. They bill $9.99 return shipping and then I have to place a brand new order for the different size and pay shipping all over again. My $18.50 shirt ends up costing me $38.47! This is a total ripoff! I don't understand how they can stay in business with no exchange policy. You don't always know how a shirt will fit until you try it on. They need to charge less for return shipping and not charge to ship out replacement new size. I'm very unsatisfied! I may just donate shirt to Goodwill and save the hassle of doing business with this company at all!

I bought a card set from them and they won't let me return it. Apparently, in some tiny detail, you have to open somewhere it says, it is unreturnable( not included in receipt or anything in the process of getting the object). When all over the website they advertise a 365 day policy return. This is clear manipulation and false promises. Be wary of buying from this site as they don't let you return when they advertise their return policy.

Ordered what I thought was an embroided dallas cowboys sweatshirt. Turned out the badge was just stuck on rather then stitched in. Also the large size that came had the arm length of a xxl. Usually large are quite snug on me but this was way over sized. I though not a problem they have a 90 days returns polic. Problem is that they charge you £6 to return the Jersey for a refund! Won't be using this site again.

Customer Service is terrible. I had to place the order 4 times (with their help) because it kept allowing me to purchase items which were sold out, then the shipping type was incorrect, I was overcharged for the item, transferred many times... it took me 3.5 hours to make a purchase and I paid for 2-day shipping which says it will arrive in 3 weeks!

I ordered an Alabama ring. No where in the description did it say it was rubber. I had to get out a magnifying glass to even see the A. No way is this a size 7. Then I tried to "chat" with someone on the site only to be told I was going to have to go to another site and pay a dollar to talk with an "expert". This is a joke. I have never seen such poor customer service.

I ordered a jacket on nhl site to which they processed order then delayed 3x then finally cancelled it without any explanation or contact with me. The company is a complete joke. They also bought lids and eliminated store pick up option with also charging flat rate 14.99 ship for everything. They $#*! the customer every chance they get and have 0 customer service in mind. Garbage company who monopolizes the sports industry. They will lose contracts soon enuf with the major sports.

I'll make a month long story short! Ordered a sweatshirt for my brother. The money was deducted instantaneous! When I ordered it was never mentioned item was out of stock. I got the run around for a week. Was even lied to by a very rude inexperienced customer service rep about a shipping date! I demanded a refund which would take 7-10 days. Day 8 I call my bank and was told Fanatics put a hold on the refund! My bank is now disputing the charge with Fanatics for an item I never received! They deserve a 0 for a review!

You can't beat shopping with fanatics.com! It's a one stop shop for all sports fans of all ages! I have made multiple purchases! I have not been disappointed yet! I am very pleased with the quality of service and will be making future purchases!

I ordered 5 items Nov 3. I have emailed customer service several times and I get ridiculous answers. "You ordered Special Event" items and will ship by Nov 16. When I placed my order that was not specified. All the items Ordered are IN STOCK in stores. I was immediately charged and was trying to avoid the hassle of a dispute. I was told their vendors have not sent merchandise to them at this time. I'm wondering if anything I ordered is legitimate at all. I stressed to them I am leaving town and will not be back for a couple weeks. These were items for this trip. I was not offered any 1day shipping or anything. Instead I feel they were urging me to cancel my order. Today I see 2 items shipped, but my tracking will not update for 12 days."?!?! I order online a lot and I will tell you, this is the absolute worst experience I have ever had.

Placed an order right after the Eagle won the championship game on 1/22 was given a delivery date of 1/31. Did not receive until 2/1, which was Ok, my wife had it in time for the Big Game. Right after the Super Bowl I ordered a Super Bowl Champion shirt, on 2/4-literally right after the game, for my wife for Valentine's Day, and was given a delivery date of 2/13 (just in the nick of time). Well, guess what, it is now scheduled for delivery on 2/15--the day after Valentine's Day. Why can't they hit their delivery date--is it a FedEx problem? I sent them a message on Facebook, but have yet to hear back. It is too late to contact their customer service today. I will not be purchasing from them again.

I recently posted a review of this company. After several correspondences with one of the managers. It was discovered that I was duped by a website posing as Fanatics. They had EVERYTHING copied from the legit site perfectly. Unfortunately, I am not the only person who has been ripped off. The site I used is: "http://www.fanaticoutletshops.com". They are out of China and their prices are indeed, too good to be true! I had a custom NFL jersey made. A.) it looked like crap, b.) they misspelled my name, and will not make good on the refund. My apologies to the REAL Fanatics.com. Sometimes this world just sucks!