Fanatics

Really poor service. Ordered my England shirt in November 2022, got email to say will be delivered 1 December but wasn't and never updated. Spoke with customer care and was told will take 3 days to investigate and then will be called or emailed. No one contacted, now I'm being told they will do a refund. So, no shirt for World Cup as I wanted.

I ordered a t-shirt and a long sleeve Cleveland Indians Chief Wahoo shirts. They were the poorest quality material you could imagine. The thread count was so thin you could literally see your hand through the material. These products are a cheap as a $6 shirt from Walmart yet they charge $30. They did allow free return shipping but still charged me $5.95 return fee, which I think is what the two shirts together were worth not the $60 plus they sell them for.

Don't ever order anything from these people. They use antiquated systems and the chances of your order being messed up is extremely high. When I started using A VPN they cancelled every order even though I had ordered things in the past and had them shipped to the very same address and used PayPal. The first time it happened, I called and they said that it was a problem with my address. What it was, with a VPN your IP address is encrypted and they can't match it to your physical address. But, anyone with a shred of intelligence would know that it was being shipped to the same physical address as my past orders so how could it be fraud? They assured me at that time that it would never happen again, but sure enough the same thing happened again on a subsequent order. So, I actually turned off the VPN and placed the order again and low and behold they cancelled that one as well! That's not security, that's ignorance. Stay away from them! It's not worth the hassle.

This should be zero stars. I ordered a jersey for my Grandson in early December. Received notice that it would be delivered Dec 28th. Never showed up. Got another email saying it would be delayed longer. Then this past Thursday I got an email stating "We're sorry you were unhappy with your order. We are refunding your money". Only NOT ALL of my money. They kept around $8.00? And no explanation. My grandson had been waiting for over a month and they didn't have the courtesy to reach out with an explanation. And where is the rest of my money?

Ordering was easy but a bit confusing with regards to getting free shipping and/or discount on sale items. Did finally get corrected. Tracking of the order was superb, especially with regards to when it actually shipped and was delivered...received a text message stating it was just delivered.

They offer a free shipping coupon and then automatically add a $9 fee for expedited shipping by default. If you don't notice the bait and switch then I bet you've paid the fee without ever knowing. Slimy business practice! Buyer beware

I ordered a jersey for my nephew. They processed my payment and the money came out of my bank. Now 4 days after my order, I check the status and it says refund. They took my money and said my payment was declined. Well, obviously not because the money is gone. I received ZERO notifications. I spoke to two people on the online customer service chat who disconnected when I started asking about the money. I called and spoke with a women at length who said she would put in a ticket. She refused to let me speak to a supervisor. She said I might receive a refund, but that the payment never went through when my bank says otherwise. I shop online often and have never had this kind of issue. Now, I'm out $85.57. I'm very angry and I will tell everyone to stay far far away.

I have spent years in customer service and wish I had the employees I have talked to in the last 2 days in this company! They are patient, understanding, helpful and most of all, real! It is a pleasure to do business with amazing people! Thank you especially to Shakira who tried her sincere hardest to help me place an order my bank wouldn't allow online. I did finally get my order placed and can't wait to see my fanatics family's face on Christmas morning thanks to the amazing deals I was able to get!

An order was made in error on our end, as their website tries to impersonate authentic suppliers. When I called to cancel I had to call the out of country customer service line 4(!) times. The first 3 times when asked what my call was about "cancel" the line got disconnected mysteriously. On the 4th call I said "change" instead and was put immediately through. I was able to cancel, but they are now charging a $9.99US label fee? Which is ridiculous as I cancelled within the same hour as placing the order. Hopefully the full refund will appear on the credit card as this company seems incredible sketchy!

This company promised products by Christmas pre-order. After I ordered, they immediately alerted me it would be January before I would receive my order. I tried to cancel and they would not allow me. Several of the items were incorrect. When I went to return them, I was informed I would have to pay $9.99 for every returned item. Their website reflects that it's $9.99 total for all returns if you use their label, but customer service told me every customer is charged $9.99 per item no matter. What's even worse is that if they decide that the item was okay as sent, then they would not only keep the item but also keep my money. NO THANKS!

Very dissatisfied. Sales person told me he took care of canceling my order. The next day I got an email saying it was shipped. Spoke with another sales person and they said there was nothing that they could do for me. Very disappointed with your service department. I'm a long time customer and thought I would be treated better.

I ordered a $60 hoodie expecting something similar to what you'd get at major retailers at that price point. Instead I get a cheap sweatshirt in the wrong size, with threads pulling from most of the seams and on both sleeves. The logo on the front was cheap and poorly screen printed or heat pressed. The sizing was also small. Worst yet, I got to wait nearly 10 days for it to arrive. Ordered on a weekend, didn't "ship" until Wednesday and didn't actually leave Florida until Thursday. Save your money and shop somewhere else.

I was stressed on delivery timeframe due to my brother's memorial but it showed up right on time. However it came with the Dallas Cowboys Star off center, what could I do this late in the game, so I wore it. And then I read the reviews. I have to wear it, and once I do I'm sure it can't be returned.