Fanatics

Despite placing an order December 12 which stated it would be here by Christmas, I STILL have not received the order as of 1-3-19 and despite calling customer service and being placed on hold for 25 minutes, they hung up on me! I called back and they stated there's nothing they could do. I asked for a manager whose 'resolution' was for me to send the product back once it was received (estimated to arrive 1-15-19)! WOW! You lost a customer. Even funnier, Fanatics is calling ALASKA an international address after the fact. There was nothing on their website stating that the package would not arrive for up to 14 business days. If so, I never would have ordered. In fact, when I checked out, it stated it would arrive by 12-24-18.

My experience was very good with Fanatics. I like how they give u an option to pay with Zip which allows me to pay on my purchases every 2 weeks. Cause there is no way I would be able to pay it all at one time.

Ordered gift for friend with 3 day expedited shipping. Paid a rather hefty $ amount for this expedited shipping. We are now on day 7, no package. Fanatics has no meaningful updates of package. They suggest I work with FedEx and will not refund my expedited shipping fee. Fanatics states it will show up at some point and to be patient. Fanatics should at a minimum refund my expedited shipping expense and be a bit more sympathetic. They bait you into 3 day delivery charge, then do not execute.

I ordered face coverings on May 14 to be shipped no later than July 9. Instead of holding my payment until the order shipped, Fanatics charged my card. On July 9 half of my order was cancelled. On July 13 I contacted Fanatics and they could not tell me when the remainder of the order would be shipped. At that point, I cancelled the order.

They held my money for 2 months and didn't even try to rectify the issue. Extremely poor business practice. I have spent quite a bit on Fanatics and they will never get another dime from me.

I received three shirts from Fanatics as gifts that I returned to exchange. I used the Fanatics return forms and marked gift returns box which is supposed to send a gift certificate to use for the exchange. Instead they credited back the account from the purchaser. When I reached out to Fanatics their response was "Sorry we're not sure why that happened, but there's nothing we can do at this point. You should reach out to the purchaser." I'm not going to reach out to the purchaser to ask for the $ to do an exchange. In addition, they made me send them back in two packages since two shirts were NFL and one was NHL and charge $5.50 per package for return costs. I would recommend staying away from Fanatics for any gifts you're looking to send anyone, this was a frustrating process.

Got a jersey nov 20 first time was delivered didn't get text till 8 hrs after it was and left in lobby was gone. Got issued a new one used my mother's address today get text 1hour after they say it was delivered. Nothing out there and didn't get a picture this time pretty sure their delivery driver stole this one I don't even want the jersey no more just want my money back but gotta wait till Dec 4 don't buy from this place better going to a store can't trust these guys delivery service

Worst vendor experience I've ever had. Ordered World Series gear from the park when first available, paid extra for quick delivery, received an email that items had shipped, items are 3 days overdue and my kids are disappointed. They failed to deliver but succeeded in taking my money. Customer service available by "live chat" that loses its connection before you can get an answer.

This is a business that you need to avoid. This is a business that needs to go out of business.

Expect a long delay in order processing, and even longer ship times, subject to change constantly. Fanatics then takes no responsibility as they will blame FedEx for shipping delays. Worse, they don't even really use FedEx, it's USPS disguised as FedEx. If you track your item the whole way through, I guarantee you will see what I am talking about. Terrible terrible service. If an order is eligible for ShopRunner, you are likely to have better results because they tend to stand by the 2 day shipping promise.

So I ordered a custom jersey comes in and the last name is falling apart! So we call to get a new and the customer service was so bad! Very rude! Then the new one comes and the piece where the last name goes on is now falling apart! I don't understand why they don't stitch the last name on the jersey very unprofessional! Then I've been waiting for a shipping label to return the toner one for weeks! Let's see how long they take now to send me another shipping label! Stay away from this company

My first order arrived with one shirt when I ordered five. They told me to wait to see if the items shipped in another package. A week later I told them I didn't have my shirts. Nine days later I still have an order that still says processing. It has been 28 days total and I don't have what I ordered. I will never order from them again. Horrible. I will stick with Amazon and Ebay.

They gave me fan cash for my missing items, but I still don't have what I ordered. Fan cash is WORTHLESS as you will never get your products.

Just give me my money back. I have spent a couple of hours now contacting you guys for missing items. Ordering new clothes / sports memorabilia should fun. My teams suck, and Fanatics makes it worse.

Stop advertising on TV and take care of the customers you "had."

I have always received out standing customer service, my orders always arrive extremely punctual. Fanatics is a great company.I always find unique items always. Quality products I enjoy wearing their merchandise with pride.

Their shipping is super slow, which I was already annoyed with. Then the product arrived damaged. That's not necessarily the retailers fault, but how they handle the returns is.

I started off trying to return a damaged product. The service rep offered to ship a replacement with expedited shipping, which i initially agreed to. But then she said it would take 3 business days. That doesn't really sound like expedited shipping to me, so I immediately told her to just process it as a refund. She had jumped the gun and processed it as an exchange. I told her to cancel it and I was told that is impossible. That is absurd. It took almost 2 weeks for me to receive my initial order, and you're telling me the replacement shipped within 30 seconds?

Virtually any online retailer is more user friendly. They take longer to ship, have worse customer service/return policies and their prices are no better than their competitors. Why buy from them?

If there were a possibility to give Fanatics zero stars, I would. I ordered a sweatshirt from the Fanatics Air Force page. The quality was poor. Then, I had to return it and was ONLY refunded half of the amount I paid. In addition, there is NO way to contact the company via phone or email to rectify a situation. Never again will I utilize this company.

I have ordered from fanatics several times in the past and have never had a problem. However, This Christmas I ordered a sweatshirt for my father in law. I placed my order on 12/13/15 because they guaranteed that I would receive it before Christmas. I didn't get the item until after Christmas. I contacted customer service several times and they have basically stated that there is nothing they can do for me. They haven't even responded to my last email. I would have expected a reputable company at least offer me a coupon. I will not be reordering from fanatics.com again nor would i recommend it to anyone.

I paid for expedited shipping on my order. My notices say that my order
Will not arrive until 2/7/17. This is unsatisfactory. I realize the
Items I ordered may be in demand right now, however I find it
Unacceptable to be charged for a service that was not provided. Please
Let me know how we can resolve this. The email I sent to customer service bounced back and directed me to the Fanatics site- where there was no option to contact customer service...