Overview
Fanatics has a rating of 2.4 stars from 3,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 1st among Jersey sites.
Wish I would have read these reviews before ordering. I ordered a pair of slippers that were way too large. They don't have an exchange policy. Instead you have to pay $5.50 to return the item and then re-order it and pay for shipping again for the correct size. Ridiculous!
So I left a review about fanatics and there representative as you can see promised to contact me. I waited 4 days and no one contacted me so u decided I'll give them a call. They said they will contact me no later than Sunday. It's now Monday morning and still no one contacted me. I'm expecting a reply to this review of we apologize for your inconvenience we will get back to you soon. How about just returning my 285 dollars u stole from me. Thanks!
Hello Gabriel. Thank you so much for your feedback! We are truly sorry to hear about your unpleasant experience. We are currently researching your issue, and will be contacting you soon with a resolution. We would love an opportunity to work with you to resolve this matter. As soon as we have this information we are confident we can work with you to get this resolved to your satisfaction. Thank you for your business and we look forward to hearing from you soon! Sincerely, Karmen
They had 11 days to deliver before the Superbowl but took 3 days to actually process the order. Cant really blame the deliver service if they cannot get and order out in a reasonable time.
To make it worse the chare 10 dollars to return a jersey if you do not take a store credit.
On top of that I already lost my shipping and handling cost.
These guys are amateurs. Never buying from them again.
Hello Mauricio, I am sorry to hear that your order was not delivered in time, and I appreciate you bringing it to my attention. I am happy to help. I have refunded you for your item on 5/14/24. We ask that you please allow 2–7 business days for the refund to be posted back to the original form of payment that was used at checkout. Since you have already been refunded for the item, there is no reason for you to send it back to us. We apologize again for the inconvenience and we hope to hear from you soon. Sincerely, Sam
They put a note close to the order information ships in 3-5 days. Then in small print that it could take up to 20 days to ship. I bought this as an anniversary gift and here I am 3 weeks later still waiting on my item. I relieved a notification that it shipped on Saturday, but according to Fedex it's 'Pending'. When I called to see when I could expect my order, I was told another week.
Hello Tiffani, thank you for your feedback! I am very sorry that the package didn't ship as you expected. Our number one concern is customer satisfaction. Upon review of your order, the item selected is a special event item. On the site it is usually highlighted in green on three separate pages during check out. Once the item has been completed, it will ship by whichever shipping method that was chosen. Standard ground shipping was selected on this order and was shipped with 3-7 business days. The package is scheduled to be delivered on 10/27/2018. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I place a order last night before I started reading the reviews. After reading them I wanted to know if I would receive my husband gift by Christmas but nobody got answers. But they have already taken the money out my account! I'm just hoping and praying it get here before Christmas! It clearly state order before Monday 12/21 receive before 12/24 with 3 day shipping!
Hello Tyanna. Thanks for your feedback. Please provide us with your complete order number and we will be happy to assist you. Sincerely, Karmen
The product was a little over priced but when you pay $15 for 2 Day shipping and it arrives in 5! I called customer no service twice and I was told my item would arrive Wednesday on the 1st call and Thursday the second call. It arrived Friday and it was ordered on Sunday. Since I needed it on Thursday, I just wasted $15. Based on the poor reviews, it doesn't appear Fanatics is long for the retail World. They will disappear like so many other grade b retailers
Hello Robert, thank you for your feedback! I am very sorry that the package didn't arrive as you expected. Our number one concern is customer satisfaction. I have refunded you back the shipping to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Upon review, the item takes just one business day to prepare to ship the following day. From there it should've only took the 2 business day. Once the product leaves our warehouse, it out of our control and the carrier responsibility to deliver the package any safe or direct way. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I have always had great experience with Fanatics over the years. I rev'd 5 shipments from them this holiday season. 3 shipments were perfect. In one, there was a damaged item and they quickly re-shipped at no charge, and another one - the item did not fit the person, and shipped it back free of charge and they waived return shipping charges. I am happy with them.
I placed an order yesterday, I received a receipt of my order however no shipping information. I chatted with 2 representatives on the live chat who could not help me with finding out what day the item would arrive. I wanted to find out when it would be arriving being that I was going out of town and would've changed the shipping address if needed be.
Hello Tenisha,
Thank you for your feedback. We apologize that you were unable to obtain proper assistance regarding the delivery of your order. Upon review of the order, we can confirm the expected ship date is today, October 20,2015. Once shipped, the order will be delivered within 3-7 business days. You should receive your order no later than October 29,2015.
We would be more than happy to assist with changing the shipping address or working with you on the shipping method to ensure delivery before you go out of town.
We have sent you a separate email at this time to collect further information.
Sincerely,
Lauren E
Senior Fan Advocate
I'll be right to the point. Took two weeks to get my product. I never even opened it and paid out of my own pocket to mail it back and they only issued a partial refund. $30 shirt, refunded $20 and I had to pay for shipping it back. I would order from NFL shop from now one. These guys suck
Hello Jason, thank you for your feed back! I am very sorry that you were charged for the returned items. Our number one concern is customer satisfaction. I have refunded you the remaining balance back to the method of payment used to make this purchase. Please allow two to seven business days tor reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I wrote to complain about delivery on a large order placed 4/5. A few of the tee shirts are shipping one at a time so I was a little peeved. The CSR was able to go in and check my original order and have it shipped 3 day no extra charge. Just waiting for it to ship as indicated on 4/14.
Hello Tom. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen
I ordered several products through Fanatics roughly a month ago, and ever since the order I have been receiving emails saying the shipping date is being pushed back. Finally I started getting emails that the shipping date is "unknown". This is after over $100 has been charged to my card. So I decided to cancel the order, which the most recent emails say I can do. I called customer service, only to be told that they can't actually cancel the order and refund my money. Supposedly they can only "submit a claim to cancel the order". Then, they have no control over whether the claim is approved or not. What a convenient response. In the meantime, I'm still out over $100 and have no merchandise, nor does it appear I will ever be receiving any merchandise. Needless to say, I will never be spending a dime with this company ever again. If you want to avoid similar problems, I would recommend you spend your money elsewhere.
Hello Grace, thank you for your feedback! I am very sorry that you were misinformed on when the package was shipped. Upon review of your order, the package was actually shipped on 12/18/2018 from the manufacturer and was delivered on 12/21/2018. If this is incorrect, please private message me so I can further assist you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Long story short. Took my money ($250+) have no record of my order, no one even knows what im talking about when i tell them what i ordered except the manager (richard) that i spoke with eventually who told me they dont even have a contract/partnership with Chelsea Football Club(the team whos gear i "purchased" from fanatics) anymore... so how were they offering cyber monday sales on these items and taking my money? And not even having my order on top of that... ridiculous. Now they have my money for no reason when i dont even have an order with them, instead of being able to spend it on real sales at real stores.
Hello James. Thank you for your feedback. I see that you made that purchase at Fanatics International. You will have to contact them directly for assistance with your order. We do not have access to orders placed on the international website. You can contact them using the following information:
Website: http://www.fanatics-intl.com
Contact Information: +44 (0) 330 222 0386 or customer.services@fanatics-intl.com
Sincerely, Karmen
They refuse to refund my money I spend on a women's shirt for my wife. The shirt was returned because their sizing chart was wrong. USPS confirms they received the shirt. Yet, they are horrible at communicating and won't refund me. I've spent $800 with this company in the last few months and this is how I get treated. I'll boycott until I get what is rightfully mine.
Hello Kris, thank you so much for reaching out to us about this issue. We do apologize that you have not received your refund. We have looked into your order and we have issued a refund for this item. We ask that you please allow 2-7 business days for the refund to process. Please let us know if there is anything we can further assist you with. Sincerely, Whitney P.
Shipping is a lie and a joke. Even from FedEx... My package sat in a warehouse 200 miles away from me for a week before it even moved. They say standard shipping is 3-7 days. That's bull$#*!. Stay away from this company. If you don't, make sure you order a month or two before you need the item. China has speedier deliveries than this joke out of Florida.
Hello David, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Never buy anything from here! I spent over $130 and it took them two weeks and they only sent one item! Customer service answer for this was, " oh, well you should've received all of them." That's a crazy! I give you money you give me what I paid for! Horrible, horrible! It takes them 3 seconds to take my money but 2 weeks to give it back!
Hello Corey, we are sorry to hear that you had a negative experience. We can confirm the items ordered did have a processing timeframe applied of 6 business days and show the package was delivered as scheduled. A refund was given for the missing items. Please let us know if we can further assist you. Sincerely, Erica R.
I am still waiting on my NHL Jersey I ordered 8 days ago. First off, they created a FedEx tag and two days later it finally appeared on fedex tracking. Took 4 days to get about an hour from my house and it sat at the facility for 2 more days. Now it's in transit again and might have it tomorrow. Should have received this two days ago.
Hello Rick, thank you for your feedback.
We apologize that you have not yet received your jersey. Upon review of your order, we show that both items are on track and expected to be delivered October 14,2015.
For the inconvenience, we have added a Fan Cash credit to your account that can be used towards a future purchase with us. Simply login to your account with your email and password used to place the order and the credit will be available immediately for your use.
We value your business and look forward to serving you again soon. Please let us know if there is anything further we are able to do for you.
Sincerely,
Lauren E.
Senior Fan Advocate
I bought a shirt for my son for his birthday when he opened the present it was missing a letter. URRY instead of CURRY and both numbers are coming off. On top of that when I sent an email to complain and chat with costumer service they want me to print the label and drop it off. I even have to waist my ink and gas. Very disappointed
Good Morning, Laudy. I am truly sorry for your experience. I will be happy to look into this for you and get this corrected. Please send me a message at customerfirst@fanatics.com with the order details. Thank you, Maribell
I sent a shirt in for a return about 3 or 4 weeks ago and have not heard a single thing. They haven't changed the status on (apparently I still have it). I feel like I've been pretty much ignored with this. I like buying from fanatics, but if this is how they are going to conduct the return process I feel a little gun-shy about buying from them anymore because if something comes in wrong it doesn't look like I'll be able to return it.
Thank you so much for your feedback! We apologize for any inconvenience regarding your returned item. We issued your refund today, October 28th. Please allow 2-10 business days for the refund to post back to your original form of payment. We actually sent you an email today regarding your refund. Sincerely, Karmen
I ordered a jacket and t shirt. Returned immediately due to not being the right size (my fault) Tags still on both. Mailed both items back and reordered with correct size. Received email that they received them and giving me a partial refund. Called to inquire as to why the partial refund and they said they charge you a fee to return items. The fee for both was $30 on $80 worth of items. I have never this before from a company, at least a reputable one. Lesson learned. NEVER doing business with them again.
Hello Maria, thank you for your feedback! Can you please private message me the order number so I can further review?
I ordered a jersey for my boyfriend for Christmas way before Thanksgiving. It's all he wanted for Christmas, so I ordered it off of the NBA store associated with fanatics and paid a lot for it. Their guarantee is "order today, get it by Christmas" so I was excited. Two weeks before Christmas, the arrival date changed to after the new year. Obviously in anger, I called the customer service number quite a few times and one lady told me that she would get the jersey here by Christmas. She lied. The jersey is completely sold out and unavailable until after Valentines day. Fanatics sold me this jersey and waited until two weeks before Christmas to tell me that it is totally sold out. They offered 30% off and free shipping for the inconvenience, but I don't want the deals. I want the jersey. I will never shop here ever again. There are better companies to buy from, do NOT give fanatics any of your money.
Hey Olivia, I am truly sorry for the item being sold out after you purchased the item. I understand this is frustrating and would love to resolve this issue if you would email me at customerfirst@fanatics.com. I look forward to the opportunity to make this up to you, if you have any questions please reach out for assistance. I will do my best to make this situation better, I hope to hear from you soon! Thanks, Ryan
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We do apologize for the inconvenience Shannon. I went ahead and waived that return fee so you will not be charged to return merchandise. Once merchandise is received we will process a full refund.